-
1
-
-
0031285854
-
Closeness, strength, satisfaction: Examining the nature of relationships between providers of financial services and their retail customers
-
Barnes, J.G. (1997). Closeness, Strength, Satisfaction: Examining the Nature of Relationships between Providers of Financial Services and Their Retail Customers, Psychology & Marketing, 14 (8), pp. 765-790.
-
(1997)
Psychology & Marketing
, vol.14
, Issue.8
, pp. 765-790
-
-
Barnes, J.G.1
-
2
-
-
0002920934
-
Relationship marketing
-
Buttle, F. (ed.) London: Paul Chapman Publishing Ltd
-
Buttle, F. (1996). Relationship marketing. In Buttle, F. (ed.) Relationship Marketing: Theory and Practice, London: Paul Chapman Publishing Ltd, pp. 1-16.
-
(1996)
Relationship Marketing: Theory and Practice
, pp. 1-16
-
-
Buttle, F.1
-
3
-
-
84960514640
-
-
CapGemini, World Retail Banking
-
CapGemini, World Retail Banking (2011).
-
(2011)
-
-
-
4
-
-
38149031023
-
Calculating customer intimacy: Accounting numbers in a sales and marketing department, accounting
-
Cuganesan, S. (2008). Calculating Customer Intimacy: Accounting Numbers in a Sales and Marketing Department, Accounting, Auditing & Accountability Journal, 21 (1), pp. 78-103.
-
(2008)
Auditing & Accountability Journal
, vol.21
, Issue.1
, pp. 78-103
-
-
Cuganesan, S.1
-
5
-
-
0030489314
-
The impact of service quality and service characteristics on customer retention: Small businesses and their banks in the UK
-
Ennew, C.T. and Binks, M.R. (1996). The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK, British Journal of Management, 7, pp. 219-230.
-
(1996)
British Journal of Management
, vol.7
, pp. 219-230
-
-
Ennew, C.T.1
Binks, M.R.2
-
7
-
-
0141538425
-
Satisfaction benchmarking and customer classification: An application to the branches of a banking organization
-
Grigoroudis, E., Politis, Y. and Siskos, Y. (2002). Satisfaction Benchmarking and Customer Classification: An application to the branches of a banking organization, International Transactions in Operational Research, 9, pp. 599-618.
-
(2002)
International Transactions in Operational Research
, vol.9
, pp. 599-618
-
-
Grigoroudis, E.1
Politis, Y.2
Siskos, Y.3
-
8
-
-
77955600998
-
-
Working paper Downloaded from [Accessed on July 16, 2010]
-
Habryn, F., Blau, B., Satzger, G., and Kölmel, B. (2010). Towards a Model for Measuring Customer Intimacy in B2B Services, pp. 1-15. Working paper Downloaded from http://www.im.uni-karlsruhe.de/Upload/Publications/fb7f4d5a-6585-4681-8bc1-e49d27e8a144.pdf [Accessed on July 16, 2010].
-
(2010)
Towards A Model for Measuring Customer Intimacy in B2B Services
, pp. 1-15
-
-
Habryn, F.1
Blau, B.2
Satzger, G.3
Kölmel, B.4
-
9
-
-
0030500171
-
The relationships of customer satisfaction, customer loyalty, and profitability: An empirical study
-
Hallowell, R. (1996). The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: an Empirical Study, International Journal of Service Industry Management, 7 (4), pp. 27-42.
-
(1996)
International Journal of Service Industry Management
, vol.7
, Issue.4
, pp. 27-42
-
-
Hallowell, R.1
-
10
-
-
84960489496
-
-
[Accessed on July 16, 2010], from the database of CMG Partners: Strategic Marketing Consulting
-
Hart, A. and Sacasa, O. (2009). The Case for Customer Intimacy: Transforming Retail Financial Services Firms. Downloaded from http://cmgpartners.com/userfiles/file/ipPDFs/CMGP-IP-CaseForCustomerIntimacy-2009-06.pdf [Accessed on July 16, 2010], from the database of CMG Partners: Strategic Marketing Consulting.
-
(2009)
The Case for Customer Intimacy: Transforming Retail Financial Services Firms
-
-
Hart, A.1
Sacasa, O.2
-
12
-
-
34249722074
-
The antecedents of consumer loyalty in retail banking
-
Lewis, B.R. and Soureli, M. (2006). The Antecedents of Consumer Loyalty in Retail Banking, Journal of Consumer Behaviour, 5, pp. 15-31.
-
(2006)
Journal of Consumer Behaviour
, vol.5
, pp. 15-31
-
-
Lewis, B.R.1
Soureli, M.2
-
14
-
-
66149163857
-
Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust
-
Liu, T.C., and Wu, L.W. (2007). Customer Retention and Cross-Buying in the Banking Industry: an Integration of Service Attributes, Satisfaction and Trust, Journal of Financial Services Marketing, 12 (2), pp. 132-145.
-
(2007)
Journal of Financial Services Marketing
, vol.12
, Issue.2
, pp. 132-145
-
-
Liu, T.C.1
Wu, L.W.2
-
15
-
-
84960481566
-
-
January Solutions for Retail Banking-Performance. White Paper. Downloaded from 12.07.2010
-
Microsoft Dynamics CRM (January 2008). Solutions for Retail Banking-Performance. White Paper. Downloaded from http://download.microsoft.com/download/4/a/e/4ae18f62-ead5-4799-8a71-1d51d6806b03/Dynamics-CRM--for-Retail-Banking-WhitePaper-Prerelease.pdf on 12.07.2010
-
(2008)
Microsoft Dynamics CRM
-
-
-
16
-
-
21244461806
-
Retail banking
-
Buttle, F. (ed.) London: Paul Chapman Publishing Ltd
-
Murphy, JA. (1996). Retail Banking. In Buttle, F. (ed.) Relationship Marketing: Theory and Practice, London: Paul Chapman Publishing Ltd, pp. 74-90.
-
(1996)
Relationship Marketing: Theory and Practice
, pp. 74-90
-
-
Murphy, J.A.1
-
17
-
-
63649151567
-
Emerging perspectives on customer relationships, interactions and loyalty in irish retail financial services
-
O'Loughlin, D. and Szmigin, I. (2006). Emerging Perspectives on Customer Relationships, Interactions and Loyalty in Irish Retail Financial Services, Journal of Consumer Behaviour, 5, pp. 117-129.
-
(2006)
Journal of Consumer Behaviour
, vol.5
, pp. 117-129
-
-
O'Loughlin, D.1
Szmigin, I.2
-
20
-
-
0001318577
-
Customer relationship management (crm) in financial services
-
Peppard, J. (2000). Customer Relationship Management (CRM) in Financial Services, European Management Journal, 18 (3), pp. 312-327.
-
(2000)
European Management Journal
, vol.18
, Issue.3
, pp. 312-327
-
-
Peppard, J.1
-
23
-
-
84911351959
-
Measuring a customer intimacy culture in a value discipline context
-
Potgieter, A. and Roodt, G (2004). Measuring a Customer Intimacy Culture in a Value Discipline Context, Journal of Human Resource Management, 2 (3), pp. 25-31.
-
(2004)
Journal of Human Resource Management
, vol.2
, Issue.3
, pp. 25-31
-
-
Potgieter, A.1
Roodt, G.2
-
24
-
-
27144539220
-
Making customer relationship management work: The measurement and profitable management of customer relationships
-
Ryals, L. (2005). Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships, Journal of Marketing, 69, pp. 252-261.
-
(2005)
Journal of Marketing
, vol.69
, pp. 252-261
-
-
Ryals, L.1
-
25
-
-
68049123297
-
Staying customer-focused and trusted: Web 2.0 and customer 2.0 in financial services
-
Stone, M. (2009). Staying Customer-Focused and Trusted: Web 2.0 and Customer 2.0 in Financial Services. Database marketing & Customer Strategy Management, 16 (2), pp. 101-131.
-
(2009)
Database Marketing & Customer Strategy Management
, vol.16
, Issue.2
, pp. 101-131
-
-
Stone, M.1
-
27
-
-
0002501182
-
Customer intimacy and other value disciplines
-
Treacy, M. and Wiersema, F. (1993). Customer Intimacy and Other Value Disciplines, Harvard Business Review, 71 (1), pp. 84-93.
-
(1993)
Harvard Business Review
, vol.71
, Issue.1
, pp. 84-93
-
-
Treacy, M.1
Wiersema, F.2
-
28
-
-
1342333159
-
Market-driving versus market-driven: Divergent roles of market orientation in business relationships
-
Tuominen, M., Rajala, A. and Mo, K. (2004). Market-driving Versus Market-Driven: Divergent Roles of Market Orientation in Business Relationships, Industrial Marketing Management, 33, pp. 207-217.
-
(2004)
Industrial Marketing Management
, vol.33
, pp. 207-217
-
-
Tuominen, M.1
Rajala, A.2
Mo, K.3
-
29
-
-
58149260194
-
Strengthening customer loyalty trough intimacy and passion: Roles of customer-firm affection and customer-staff relationships in services
-
Yim, C.K., Tse, D.K. and Chan, K.W. (2008). Strengthening Customer Loyalty Trough Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relationships in Services, Journal of Marketing Research, 45, pp. 741-756.
-
(2008)
Journal of Marketing Research
, vol.45
, pp. 741-756
-
-
Yim, C.K.1
Tse, D.K.2
Chan, K.W.3
-
30
-
-
84951548883
-
Bank-company interactions and relationships: Some empirical evidence
-
Zineldin, M. (1995). Bank-Company Interactions and Relationships: Some Empirical Evidence, International Journal of Bank Marketing, 13 (2), pp. 30-40.
-
(1995)
International Journal of Bank Marketing
, vol.13
, Issue.2
, pp. 30-40
-
-
Zineldin, M.1
|