Can 360-degree reviews help surgeons? Evaluation of multisource feedback for surgeons in a multi-institutional quality improvement project

Journal of the American College of Surgeons

Volumn 221, Issue 4, 2015, Pages 837-844

  Nurudeen, Suliat M ^a,b,c   Kwakye, Gifty ^a,b   Berry, William R ^a,b,c   Chaikof, Elliot L ^d   Lillemoe, Keith D ^e   Millham, Frederick ^g   Rubin, Marc ^h   Schwaitzberg, Steven ⁱ   Shamberger, Robert C ^f   Zinner, Michael J ^b   Sato, Luke ^j   Lipsitz, Stuart ^a,b,c   Gawande, Atul A ^a,b,c   Haynes, Alex B ^a,c,e  

^a ARIADNE LABS   (United States)

^b BRIGHAM AND WOMEN S HOSPITAL   (United States)

^c HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

^d BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

^e MASSACHUSETTS GENERAL HOSPITAL   (United States)

^f BOSTON CHILDREN S HOSPITAL   (United States)

^g South Shore Hospital   (United States)

^h NORTH SHORE MEDICAL CENTER   (United States)

ⁱ CAMBRIDGE HEALTH ALLIANCE   (United States)

^j Risk Management Foundation of Harvard Medical Institutions   (United States)

more..

Author keywords

[No Author keywords available]

Indexed keywords

ACCURACY; BEHAVIOR CHANGE; HUMAN; MEDICAL EDUCATION; PERFORMANCE MEASUREMENT SYSTEM; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; RESPONSIBILITY; REVIEW; SURGEON; TEAMWORK; TOTAL QUALITY MANAGEMENT; CLINICAL COMPETENCE; CLINICAL TRIAL; FEEDBACK SYSTEM; FEMALE; HEALTH PERSONNEL ATTITUDE; MALE; MULTICENTER STUDY; STANDARDS; UNITED STATES;

ATTITUDE OF HEALTH PERSONNEL; CLINICAL COMPETENCE; FEEDBACK; FEMALE; HUMANS; MALE; MASSACHUSETTS; QUALITY IMPROVEMENT; SURGEONS;

EID: 84941413261     PISSN: 10727515     EISSN: 18791190     Source Type: Journal    
DOI: 10.1016/j.jamcollsurg.2015.06.017     Document Type: Article

References (33)

1. M. Tumerman, and L.M. Carlson Increasing medical team cohesion and leadership behaviors using a 360-degree evaluation process WMJ 111 2012 33 37
2. R.H. Flin, P. O'Connor, and M. Crichton Safety at the Sharp End: A Guide to Non-Technical Skills 2008 Ashgate Publishing, Ltd. Burlington, VT
3. R.M. Harden, and F. Gleeson Assessment of clinical competence using an objective structured clinical examination (OSCE) Med Educ 13 1979 39 54
4. J. Wallace, R. Rao, and R. Haslam Simulated patients and objective structured clinical examinations: review of their use in medical education Adv Psychiatr Treat 8 2002 342 348
5. K.L. Bettenhausen, and D.B. Fedor Peer and upward appraisals: a comparison of their benefits and problems Group Organ Manage 22 1997 236 263
6. L. Wood, A. Hassell, A. Whitehouse, and et al. A literature review of multi-source feedback systems within and without health services, leading to 10 tips for their successful design Med Teach 28 2006 e185 e191
7. B.E. Landon, S.T. Normand, D. Blumenthal, and J. Daley Physician clinical performance assessment: rospects and barriers JAMA 290 2003 1183 1189
8. T. Donnon, A. Al Ansari, S. Al Alawi, and C. Violato The reliability, validity, and feasibility of multisource feedback physician assessment: a systematic review Acad Med 89 2014 511 516
9. C. Wright, S.H. Richards, J.J. Hill, and et al. Multisource feedback in evaluating the performance of doctors: the example of the UK general medical council patient and colleague questionnaires Acad Med 87 2012 1668 1678
10. G. Drew A '360' degree view for individual leadership development J Manage Dev 28 2009 581 592
11. S. Brutus, J.W. Fleenor, and M. London Does 360-degree feedback work in different industries? A between-industry comparison of the reliability and validity of multi-source performance ratings J Manage Dev 17 1998 177 190
12. J. Sargeant, D. Bruce, and C.M. Campbell Practicing physicians' needs for assessment and feedback as part of professional development J Contin Educ Health Prof 33 Suppl 1 2013 S54 S62
13. W. Bahaziq, and E. Crosby Physician professional behaviour affects outcomes: a framework for teaching professionalism during anesthesia residency Can J Anaesth 58 2011 1039 1050
14. J.M. Lockyer, C. Violato, and H. Fidler The assessment of emergency physicians by a regulatory authority Acad Emerg Med 13 2006 1296 1303
15. J.M. Lockyer, C. Violato, and H. Fidler A multi source feedback program for anesthesiologists Can J Anaesth 53 2006 33 39
16. L. Meng, D.G. Metro, and R.M. Patel Evaluating professionalism and interpersonal and communication skills: implementing a 360-degree evaluation instrument in an anesthesiology residency program J Grad Med Educ 1 2009 216 220
17. J. Lockyer Multisource feedback in the assessment of physician competencies J Contin Educ Health Prof 23 2003 4 12
18. C.C. Greenberg, R. Diaz-Flores, S.R. Lipsitz, and et al. Bar-coding surgical sponges to improve safety: a randomized controlled trial Ann Surg 247 2008 612 616
19. A.F. Arriaga, A.M. Bader, J.M. Wong, and et al. Simulation-based trial of surgical-crisis checklists N Engl J Med 368 2013 246 253
20. A.F. Arriaga, A.A. Gawande, D.B. Raemer, and et al. Pilot testing of a model for insurer-driven, large-scale multicenter simulation training for operating room teams Ann Surg 259 2014 403 410
21. A.W. ElBardissi, S.E. Regenbogen, C.C. Greenberg, and et al. Communication practices on 4 harvard surgical services: a surgical safety collaborative Ann Surg 250 2009 861 865
22. J.B. Becton, and M. Schraeder Participant input into rater selection: potential effects on the quality and acceptance of ratings in the context of 360-degree feedback Public Pers Manage 33 2004 23 32
23. D.B. Rubin Multiple Imputation for Nonresponse in Surveys Vol 81 2004 John Wiley & Sons Hoboken, NJ
24. R. Lepsinger, and A.D. Lucia The Art and Science of 360 Degree Feedback 2009 John Wiley & Sons Hoboken, NJ
25. A.G. Walker, and J.W. Smither A five-year study of upward feedback: what managers do with their results matters Person Psychol 52 1999 393 423
26. D.W. Bracken, and D.S. Rose When does 360-degree feedback create behavior change? and how would we know it when it does? J Bus Psychol 26 2011 183 192
27. J. Archer, and H. Davies Sheffield Peer Review Assessment Tool for Consultants (SPRAT): Screening for Poorly Performing Doctors 2003 Association of Medical Education of Europe Bern, Switzerland
28. W. Hall, C. Violato, R. Lewkonia, and et al. Assessment of physician performance in Alberta: the physician achievement review CMAJ 161 1999 52 57
29. P.A. Lipsett, I. Harris, and S. Downing Resident self-other assessor agreement: influence of assessor, competency, and performance level Arch Surg 146 2011 901 906
30. J. Kruger, and D. Dunning Unskilled and unaware of it: How difficulties in recognizing one's own incompetence lead to inflated self-assessments J Pers Soc Psychol 77 1999 1121 1134
31. S. Arora, N. Sevdalis, I. Suliman, and et al. What makes a competent surgeon? Experts' and trainees' perceptions of the roles of a surgeon Am J Surg 198 2009 726 732
32. C.F. Seifert, G. Yukl, and R.A. McDonald Effects of multisource feedback and a feedback facilitator on the influence behavior of managers toward subordinates J Appl Psychol 88 2003 561 569
33. M.S. Goodstone, and T. Diamante Organizational use of therapeutic change: strengthening multisource feedback systems through interdisciplinary coaching Consult Psychol J 50 1998 152