Beyond metrics? Utilizing 'soft intelligence' for healthcare quality and safety

Social Science and Medicine

Volumn 142, Issue , 2015, Pages 19-26

  Martin, Graham P ^a   McKee, Lorna ^b   Dixon Woods, Mary ^a  

^a UNIVERSITY OF LEICESTER   (United Kingdom)

^b UNIVERSITY OF ABERDEEN   (United Kingdom)

Author keywords

England; Healthcare quality metrics; Knowledge management; Patient safety

Indexed keywords

CONCEPTUAL FRAMEWORK; HEALTH CARE; KNOWLEDGE; QUALITATIVE ANALYSIS; SAFETY;

ACCESS TO INFORMATION; ARTICLE; AWARENESS; CONCEPTUAL FRAMEWORK; HEALTH CARE QUALITY; HUMAN; INFORMATION PROCESSING; INTERVIEW; LEADERSHIP; MANAGER; MEDICAL INFORMATION SYSTEM; NATIONAL HEALTH SERVICE; PHYSICIAN; QUALITATIVE ANALYSIS; RELIABILITY; REWARD; SAFETY; SOFT INTELLIGENCE; TRIANGULATION; UNITED KINGDOM; EMOTIONAL INTELLIGENCE; ENGLAND; GROUNDED THEORY; ORGANIZATION; PATIENT SAFETY; PROBLEM SOLVING; STANDARDS;

ENGLAND; UNITED KINGDOM;

EMOTIONAL INTELLIGENCE; ENGLAND; GROUNDED THEORY; HUMANS; INTERVIEWS AS TOPIC; LEADERSHIP; ORGANIZATIONAL CULTURE; PATIENT SAFETY; PROBLEM SOLVING; QUALITY OF HEALTH CARE; STATE MEDICINE;

EID: 84939538295     PISSN: 02779536     EISSN: 18735347     Source Type: Journal    
DOI: 10.1016/j.socscimed.2015.07.027     Document Type: Article

References (33)

1. Alvesson M., Spicer A. A stupidity-based theory of organizations. J. Manag. Stud. 2012, 49(7):1194-1220.
2. Armstrong N., Herbert G., Aveling E.-L., Dixon-Woods M., Martin G. Optimizing patient involvement in quality improvement. Health Expect. 2013, 16(3):36-47.
3. Bloor M. A minor office: the variable and socially constructed character of death certification in a Scottish city. J. Health Soc. Behav. 1991, 32(3):273-287.
4. Charmaz K. Constructing Grounded Theory 2006, Sage, London.
5. Currie G., Waring J., Finn R. The limits of knowledge management for UK public services modernization: the case of patient safety and service quality. Public Adm. 2008, 86(2):363-385.
6. Dekker S. Drift into Failure 2012, Ashgate, Aldershot.
7. Dixon-Woods M., Baker R., Charles K., Dawson J., Jerzembek G., Martin G., et al. Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study. BMJ Qual. Saf. 2014, 23(2):106-115.
8. Dixon-Woods M., Leslie M., Bion J., Tarrant C. What counts? an ethnographic study of infection data reported to a patient safety program. Milbank Q. 2012, 90(3):548-591.
9. Dretske F.I. Knowledge and the Flow of Information 1981, MIT Press, Cambridge, MA.
10. Exworthy M. The performance paradigm in the English NHS: potential, pitfalls, and prospects. Eurohealth 2010, 16(3):16-19.
11. Fruhen L.S., Flin R.H., McLeod R. Chronic unease for safety in managers: a conceptualisation. J. Risk Res. 2015, 17(8):969-979.
12. Gavrilova T., Andreeva T. Knowledge elicitation techniques in a knowledge management context. J. Knowl. Manag. 2012, 16(4):523-537.
13. Goddard M., Mannion R., Smith P.C. Assessing the performance of NHS Hospital Trusts: the role of "hard" and "soft" information. Health Policy 1999, 48(2):119-134.
14. Hill R.J. Fugitive and codified knowledge: implications for communities struggling to control the meaning of local environmental hazards. Int. J. Lifelong Educ. 2004, 23(3):221-242.
15. Kaplan G.S., Patterson S.H. Seeking perfection in healthcare: a case study in adopting Toyota Production system methods. Healthc. Exec. 2008, 23(3):16-18. 20-21.
16. Keogh B. Review into the Quality of Care and Treatment provided by 14 Hospital Trusts in England 2013, NHS, London.
17. Kirkup B. The Report of the Morecambe Bay Investigation 2015, The Stationery Office, London.
18. Kitsuse J.I., Cicourel A.V. A note on the uses of official statistics. Soc. Probl. 1963, 11(2):131-139.
19. Macrae C. Early warnings, weak signals and learning from healthcare disasters. BMJ Qual. Saf. 2014, 23:440-445.
20. Mid Staffordshire NHS Foundation Trust Public Inquiry Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry: Executive Summary 2013, The Stationery Office, London.
21. Millar R., Mannion R., Freeman T., Davies H.T.O. Hospital board oversight of quality and patient safety: a narrative review and synthesis of recent empirical research. Milbank Q. 2013, 91(4):738-770.
22. National Advisory Group on the Safety of Patients in England A Promise to Learn - a Commitment to Act 2013, Department of Health, London.
23. Richardson R., Kramer E.H. Abduction as the type of inference that characterizes the development of a grounded theory. Qual. Res. 2006, 6(4):497-513.
24. Schultze U., Stabell C. Knowing what you don't know? discourses and contradictions in knowledge management research. J. Manag. Stud. 2004, 41(4):549-573.
25. Timmermans S., Tavory I. Theory construction in qualitative research: from grounded theory to abductive analysis. Sociol. Theory 2012, 30(3):167-186.
26. Tsoukas H., Vladimirou E. What is organizational knowledge?. J. Manag. Stud. 2001, 38(7):973-993.
27. Turner B.A., Pidgeon N.F. Man-made Disasters 1997, Butterworth-Heinemann, Oxford.
28. Waring J.J. Constructing and re-constructing narratives of patient safety. Soc. Sci. Med. 2009, 69(12):1722-1731.
29. Waring J.J., Bishop S. "Water cooler" learning: knowledge sharing at the clinical "backstage" and its contribution to patient safety. J. Health Organ. Manag. 2010, 24(4):325-342.
30. Weick K.E., Sutcliffe K.M. Hospitals as cultures of entrapment: a re-analysis of the Bristol royal Infirmary. Calif. Manag. Rev. 2003, 45(2):73-84.
31. Weick K.E., Sutcliffe K.M., Obstfeld D. Organizing and the process of sensemaking. Organ. Sci. 2005, 16(4):409-421.
32. Van der Weyden M.B. The Bundaberg Hospital scandal: the need for reform in Queensland and beyond. Med. J. Aust. 2005, 183(6).
33. Yanow D. Translating local knowledge at organizational peripheries. Br. J. Manag. 2004, 15(S1):S9-S25.