Patients’ perspectives of surgical safety: Do they feel safe?

Ochsner Journal

Volumn 15, Issue 2, 2015, Pages 143-148

  Dixon, Jennifer L ^a   Tillman, Matthew M ^a   Wehbe Janek, Hania ^a   Song, Juhee ^a   Papaconstantinou, Harry T ^a  

^a TEXAS A AND M HEALTH SCIENCE CENTER   (United States)

Author keywords

Care patient; Management patient; Patient safety; Surgery

Indexed keywords

ARTICLE; DOCTOR PATIENT RELATION; ELECTIVE SURGERY; FEMALE; HUMAN; INCOME; MAJOR CLINICAL STUDY; MALE; PATIENT ATTITUDE; PATIENT SAFETY; RANDOM SAMPLE; SURGICAL ERROR; SURGICAL RISK;

EID: 84930985274     PISSN: 15245012     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (39)

1. Kohn LT, Corrigan JM, Donaldson MS. To Err is Human: Building a Safer Health System. Washington, DC: National Academies Press; 2000. http://www.nap.edu/openbook.php?record_id=9728. Accessed December 23, 2014.
2. Tillman M, Wehbe-Janek H, Hodges B, Smythe WR, Papaconstantinou HT. Surgical care improvement project and surgical site infections: can integration in the surgical safety checklist improve quality performance and clinical outcomes? J Surg Res. 2013 Sep;184(1):150-156.
3. Haynes AB, Weiser TG, Berry WR, et al. A surgical safety checklist to reduce morbidity and mortality in a global population. N Engl J Med. 2009 Jan 29;360(5):491-499.
4. Michaels RK, Makary MA, Dahab Y, et al. Achieving the National Quality Forum’s ‘‘Never Events’’: prevention of wrong site, wrong procedure, and wrong patient operations. Ann Surg. 2007 Apr;245(4):526-532.
5. Russ S, Rout S, Sevdalis N, Moorthy K, Darzi A, Vincent C. Do safety checklists improve teamwork and communication in the operating room? A systematic review. Ann Surg. 2013 Dec; 258(6):856-871.
6. Treadwell JR, Lucas S, Tsou AY. Surgical checklists: a systematic review of impacts and implementation. BMJ Qual Saf. 2014 Apr; 23(4):299-318.
7. Papaconstantinou HT, Jo C, Reznik SI, Smythe WR, Wehbe- Janek H. Implementation of a surgical safety checklist: impact on surgical team perspectives. Ochsner J. 2013 Fall;13(3): 299-309.
8. Weiser TG, Haynes AB, Lashoher A, et al. Perspectives in quality: designing the WHO Surgical Safety Checklist. Int J Qual Health Care. 2010 Oct;22(5):365-370.
9. Wicker P. Perioperative communication: the surgical safety checklist. J Perioper Pract. 2011 Jul;21(7):221.
10. Robbins J. Hospital checklists. Transforming evidence-based care and patient safety protocols into routine practice. Crit Care Nurs Q. 2011 Apr-Jun;34(2):142-149.
11. Hrisos S, Thomson R. Seeing it from both sides: do approaches to involving patients in improving their safety risk damaging the trust between patients and healthcare professionals? An interview study. PLoS One. 2013 Nov 6;8(11): e80759.
12. Chow A, Mayer EK, Darzi AW, Athanasiou T. Patient-reported outcome measures: the importance of patient satisfaction in surgery. Surgery. 2009 Sep;146(3):435-443.
13. Lyu H, Wick EC, Housman M, Freischlag JA, Makary MA. Patient satisfaction as a possible indicator of quality surgical care. JAMA Surg. 2013 Apr;148(4):362-367.
14. Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open. 2013 Jan 3;3(1):e001570.
15. Weingart SN, Price J, Duncombe D, et al. Patient-reported safety and quality of care in outpatient oncology. Jt Comm J Qual Patient Saf. 2007 Feb;33(2):83-94.
16. Jha AK, Orav EJ, Zheng J, Epstein AM. Patients’ perception of hospital care in the United States. N Engl J Med. 2008 Oct 30; 359(18):1921-1931.
17. Centers for Medicare & Medicaid Services (CMS), HHS. Medicare program; hospital inpatient value-based purchasing program. Final rule. Fed Regist. 2011 May 6;76(88):26490-26547.
18. Manary MP, Boulding W, Staelin R, Glickman SW. The patient experience and health outcomes. N Engl J Med. 2013 Jan 17; 368(3):201-203.
19. Rathert C, May DR, Williams ES. Beyond service quality: the mediating role of patient safety perceptions in the patient experience-satisfaction relationship. Health Care Manage Rev. 2011 Oct-Dec;36(4):359-368.
20. Hamilton DF, Lane JV, Gaston P, et al. What determines patient satisfaction with surgery? A prospective cohort study of 4709 patients following total joint replacement. BMJ Open. 2013 Apr 9;3(4):e002525.
21. Rathert C, Brandt J, Williams ES. Putting the ‘patient’ in patient safety: a qualitative study of consumer experiences. Health Expect. 2012 Sep;15(3):327-336.
22. Sparks EA, Wehbe-Janek H, Johnson RL, Smythe WR, Papaconstantinou HT. Surgical Safety Checklist compliance: a job done poorly! J Am Coll Surg. 2013 Nov;217(5): 867-873.e3.
23. Lantz PM, Janz NK, Fagerlin A, et al. Satisfaction with surgery outcomes and the decision process in a population-based sample of women with breast cancer. Health Serv Res. 2005 Jun; 40(3):745-767.
24. Ellison LM, Pinto PA, Kim F, et al. Telerounding and patient satisfaction after surgery. J Am Coll Surg. 2004 Oct;199(4): 523-530.
25. Myles PS, Williams DL, Hendrata M, Anderson H, Weeks AM. Patient satisfaction after anaesthesia and surgery: results of a prospective survey of 10,811 patients. Br J Anaesth. 2000 Jan; 84(1):6-10.
26. Evans SM, Berry JG, Smith BJ, Esterman AJ. Consumer perceptions of safety in hospitals. BMC Public Health. 2006 Feb 22;6:41.
27. Elwyn G, Buetow S, Hibbard J, Wensing M. Measuring quality through performance. Respecting the subjective: quality measurement from the patient’s perspective. BMJ. 2007 Nov 17;335(7628):1021-1022.
28. Wensing M, Jung HP, Mainz J, Olesen F, Grol R. A systematic review of the literature on patient priorities for general practice care. Part 1: Description of the research domain. Soc Sci Med. 1998 Nov;47(10):1573-1588.
29. Wolosin RJ, Vercler L, Matthews JL. Am I safe here?: improving patients’ perceptions of safety in hospitals. J Nurs Care Qual. 2006 Jan-Mar;21(1):30-38; quiz 39-40.
30. Dixon JL, Papaconstantinou HT, Erwin JP 3rd, McAllister RK, Berry T, Wehbe-Janek H. House staff quality council: one institution’s experience to integrate resident involvement in patient care improvement initiatives. Ochsner J. 2013 Fall;13(3):394-399.
31. Clark PA, Leddy K, Drain M, Kaldenberg D. State nursing shortages and patient satisfaction: more RNs—better patient experiences. J Nurs Care Qual. 2007 Apr-Jun;22(2):119-127; quiz 128-129.
32. Tervo-Heikkinen T, Kvist T, Partanen P, Vehviläinen-Julkunen K, Aalto P. Patient satisfaction as a positive nursing outcome. J Nurs Care Qual. 2008 Jan-Mar;23(1):58-65.
33. McGillis Hall L, Doran D, Baker GR, et al. Nurse staffing models as predictors of patient outcomes. Med Care. 2003 Sep;41(9): 1096-1109.
34. Lawton R, McEachan RR, Giles SJ, Sirriyeh R, Watt IS, Wright J. Development of an evidence-based framework of factors contributing to patient safety incidents in hospital settings: a systematic review. BMJ Qual Saf. 2012 May;21(5):369-380.
35. Scott J, Dawson P, Jones D. Do older patients’ perceptions of safety highlight barriers that could make their care safer during organisational care transfers? BMJ Qual Saf. 2012 Feb;21(2): 112-117.
36. Schoenfelder T, Klewer J, Kugler J. Factors associated with patient satisfaction in surgery: the role of patients’ perceptions of received care, visit characteristics, and demographic variables. J Surg Res. 2010 Nov;164(1):e53-e59.
37. Black N, Varaganum M, Hutchings A. Relationship between patient reported experience (PREMs) and patient reported outcomes (PROMs) in elective surgery. BMJ Qual Saf. 2014 Jul; 23(7):534-542.
38. Lee YY, Lin JL. Linking patients’ trust in physicians to health outcomes. Br J Hosp Med (Lond). 2008 Jan;69(1):42-46.
39. Pandhi N, Schumacher J, Flynn KE, Smith M. Patients’ perceptions of safety if interpersonal continuity of care were to be disrupted. Health Expect. 2008 Dec;11(4):400-408.