메뉴 건너뛰기




Volumn 146, Issue 3, 2009, Pages 435-443

Patient-reported outcome measures: The importance of patient satisfaction in surgery

Author keywords

[No Author keywords available]

Indexed keywords

ARTHRITIS IMPACT MEASURMENT SCALE; CANCER CHEMOTHERAPY; CLINICAL PRACTICE; GENERAL HEALTH QUESTIONNAIRE; HEALTH ASSESSMENT QUESTIONNAIRE; HEALTH CARE ACCESS; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HOSPITAL ORGANIZATION; HUMAN; MEASUREMENT; METHODOLOGY; NOTTINGHAM HEALTH PROFILE; NURSE PATIENT RELATIONSHIP; OUTCOME ASSESSMENT; OUTPATIENT CARE; PATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; PROFESSIONAL STANDARDS REVIEW ORGANIZATION; QUALITY ADJUSTED LIFE YEAR; QUALITY OF LIFE; QUALITY OF WELL BEING SCALE; QUESTIONNAIRE; RATING SCALE; REVIEW; SHORT FORM 36; SICKNESS IMPACT PROFILE; SIGMOIDOSCOPY; SURGICAL PATIENT; UNITED KINGDOM; UNITED STATES;

EID: 68949217734     PISSN: 00396060     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.surg.2009.03.019     Document Type: Review
Times cited : (253)

References (61)
  • 1
    • 0013923473 scopus 로고
    • Evaluating the quality of medical care
    • Donabedian A. Evaluating the quality of medical care. Milbank Q 44 (1966) 166-203
    • (1966) Milbank Q , vol.44 , pp. 166-203
    • Donabedian, A.1
  • 2
    • 68949197697 scopus 로고    scopus 로고
    • Leapfrog Hospital Survey Results, Available from
    • Leapfrog Hospital Survey Results. 2008. The Leapfrog Group. Available from: http://www.leapfroggroup.org/media/file/leapfrogreportfinal.pdf.
    • (2008)
  • 3
    • 68949214043 scopus 로고    scopus 로고
    • U.S. News and World Report. Best Hospitals Honor Roll. July 10, 2008. Available from: http://health.usnews.com/articles/health/best-hospitals/2008/07/10/best-hospitals-honor-roll.html.
    • U.S. News and World Report. Best Hospitals Honor Roll. July 10, 2008. Available from: http://health.usnews.com/articles/health/best-hospitals/2008/07/10/best-hospitals-honor-roll.html.
  • 4
    • 68949205985 scopus 로고    scopus 로고
    • Available from
    • Dr Foster Good Hospital Guide. Available from: http://www.drfosterhealth.co.uk/hospital-guide/.
    • Dr Foster Good Hospital Guide
  • 5
    • 0026632646 scopus 로고
    • Cancer chemotherapy and quality of life
    • Byrne M. Cancer chemotherapy and quality of life. BMJ 304 (1992) 1523-1524
    • (1992) BMJ , vol.304 , pp. 1523-1524
    • Byrne, M.1
  • 6
    • 0031738491 scopus 로고    scopus 로고
    • Evaluating patient-based outcome measures for use in clinical trials
    • i-iv, 1-74
    • Fitzpatrick R., Davey C., Buxton M.J., and Jones D.R. Evaluating patient-based outcome measures for use in clinical trials. Health Technol Assess 2 (1998) i-iv, 1-74
    • (1998) Health Technol Assess , vol.2
    • Fitzpatrick, R.1    Davey, C.2    Buxton, M.J.3    Jones, D.R.4
  • 7
    • 0036956437 scopus 로고    scopus 로고
    • An introduction to quality of life assessment in oncology: the value of measuring patient-reported outcomes
    • Schwartz C.E., and Sprangers M.A. An introduction to quality of life assessment in oncology: the value of measuring patient-reported outcomes. Am J Manag Care 8 Suppl 18 (2002) S550-S559
    • (2002) Am J Manag Care , vol.8 , Issue.SUPPL. 18
    • Schwartz, C.E.1    Sprangers, M.A.2
  • 8
    • 0036951383 scopus 로고    scopus 로고
    • The role of patient-reported outcomes in evaluating the quality of oncology care
    • Dennison C.R. The role of patient-reported outcomes in evaluating the quality of oncology care. Am J Manag Care 8 Suppl 18 (2002) S580-S586
    • (2002) Am J Manag Care , vol.8 , Issue.SUPPL. 18
    • Dennison, C.R.1
  • 9
    • 84877631123 scopus 로고    scopus 로고
    • Measuring patient satisfaction
    • Penson D. (Ed), Humana Press, New York
    • George A.K., and Sanda M.G. Measuring patient satisfaction. In: Penson D. (Ed). Clinical research for surgeons (2006), Humana Press, New York
    • (2006) Clinical research for surgeons
    • George, A.K.1    Sanda, M.G.2
  • 10
    • 0025428228 scopus 로고
    • Measuring quality of life today: methodological aspects
    • Cella D.F., and Tulsky D.S. Measuring quality of life today: methodological aspects. Oncology (Williston Park) 4 (1990) 29-38
    • (1990) Oncology (Williston Park) , vol.4 , pp. 29-38
    • Cella, D.F.1    Tulsky, D.S.2
  • 11
    • 0026657479 scopus 로고
    • The measurement of patient satisfaction
    • Carr-Hill R.A. The measurement of patient satisfaction. J Public Health Med 14 (1992) 236-249
    • (1992) J Public Health Med , vol.14 , pp. 236-249
    • Carr-Hill, R.A.1
  • 12
    • 0018075265 scopus 로고
    • Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
    • Locker D., and Dunt D. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med 12 (1978) 283-292
    • (1978) Soc Sci Med , vol.12 , pp. 283-292
    • Locker, D.1    Dunt, D.2
  • 13
    • 0028085257 scopus 로고
    • Patient satisfaction: a valid concept?
    • Williams B. Patient satisfaction: a valid concept?. Soc Sci Med 38 (1994) 509-516
    • (1994) Soc Sci Med , vol.38 , pp. 509-516
    • Williams, B.1
  • 15
    • 0023224925 scopus 로고
    • Analyzing patient satisfaction: a multianalytic approach
    • Abramowitz S., Cote A.A., and Berry E. Analyzing patient satisfaction: a multianalytic approach. QRB Qual Rev Bull 13 (1987) 122-130
    • (1987) QRB Qual Rev Bull , vol.13 , pp. 122-130
    • Abramowitz, S.1    Cote, A.A.2    Berry, E.3
  • 17
    • 30744452627 scopus 로고    scopus 로고
    • Factors influencing patient satisfaction after cholecystectomy
    • (Suppl)
    • Lee J., and Velanovich V. Factors influencing patient satisfaction after cholecystectomy. Surg Endosc (2003) 17 (Suppl)
    • (2003) Surg Endosc , pp. 17
    • Lee, J.1    Velanovich, V.2
  • 18
    • 0025098259 scopus 로고
    • Physician behaviors, patient perceptions, and patient characteristics as predictors of satisfaction of hospitalized adult cancer patients
    • Blanchard C.G., Labrecque M.S., Ruckdeschel J.C., and Blanchard E.B. Physician behaviors, patient perceptions, and patient characteristics as predictors of satisfaction of hospitalized adult cancer patients. Cancer 65 (1990) 186-192
    • (1990) Cancer , vol.65 , pp. 186-192
    • Blanchard, C.G.1    Labrecque, M.S.2    Ruckdeschel, J.C.3    Blanchard, E.B.4
  • 19
    • 0025327322 scopus 로고
    • Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis
    • Hall J.A., and Dornan M.C. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med 30 (1990) 811-818
    • (1990) Soc Sci Med , vol.30 , pp. 811-818
    • Hall, J.A.1    Dornan, M.C.2
  • 20
    • 0027465499 scopus 로고
    • The need for another look at the patient in general practice satisfaction surveys
    • Hopton J.L., Howie J.G., and Porter A.M. The need for another look at the patient in general practice satisfaction surveys. Fam Pract 10 (1993) 82-87
    • (1993) Fam Pract , vol.10 , pp. 82-87
    • Hopton, J.L.1    Howie, J.G.2    Porter, A.M.3
  • 21
    • 0020927111 scopus 로고
    • The evaluation ranking scale: a new methodology for assessing satisfaction
    • Pascoe G.C., and Attkisson C.C. The evaluation ranking scale: a new methodology for assessing satisfaction. Eval Program Plann 6 (1983) 335-347
    • (1983) Eval Program Plann , vol.6 , pp. 335-347
    • Pascoe, G.C.1    Attkisson, C.C.2
  • 22
    • 0021062183 scopus 로고
    • Factors influencing inpatient satisfaction with care
    • Doering E.R. Factors influencing inpatient satisfaction with care. QRB Qual Rev Bull 9 (1983) 291-299
    • (1983) QRB Qual Rev Bull , vol.9 , pp. 291-299
    • Doering, E.R.1
  • 24
    • 0003317985 scopus 로고
    • Measurement of patient satisfaction
    • Hopkins D. (Ed), Royal College of Physicians and King's Fund Centre, London
    • Fitzpatrick R. Measurement of patient satisfaction. In: Hopkins D. (Ed). Measuring the outcomes of medical care (1990), Royal College of Physicians and King's Fund Centre, London
    • (1990) Measuring the outcomes of medical care
    • Fitzpatrick, R.1
  • 25
    • 0028631779 scopus 로고
    • Cancer patients' hopes and expectations of nursing practice in Stockholm-patients' descriptions and nursing discourse
    • Tishelman C. Cancer patients' hopes and expectations of nursing practice in Stockholm-patients' descriptions and nursing discourse. Scand J Caring Sci 8 (1994) 213-222
    • (1994) Scand J Caring Sci , vol.8 , pp. 213-222
    • Tishelman, C.1
  • 27
    • 0041318754 scopus 로고
    • Communicating with patients
    • Fitzpatrick R. (Ed), Tavistock, London
    • Thompson J. Communicating with patients. In: Fitzpatrick R. (Ed). The experience of illness (1984), Tavistock, London
    • (1984) The experience of illness
    • Thompson, J.1
  • 28
    • 0028490370 scopus 로고
    • The Mid-Staffordshire survey. Getting consumers' views of maternity services
    • Wardle S. The Mid-Staffordshire survey. Getting consumers' views of maternity services. Prof Care Mother Child 4 (1994) 170-174
    • (1994) Prof Care Mother Child , vol.4 , pp. 170-174
    • Wardle, S.1
  • 29
    • 85142813805 scopus 로고
    • Satisfaction with health care
    • Fitzpatrick R. (Ed), Tavistock, London
    • Fitzpatrick R. Satisfaction with health care. In: Fitzpatrick R. (Ed). The experience of illness (1984), Tavistock, London 154-175
    • (1984) The experience of illness , pp. 154-175
    • Fitzpatrick, R.1
  • 30
    • 0016936045 scopus 로고
    • The function of the professional's affective behavior in client satisfaction: a revised approach to social interaction theory
    • Ben-Sira Z. The function of the professional's affective behavior in client satisfaction: a revised approach to social interaction theory. J Health Soc Behav 17 (1976) 3-11
    • (1976) J Health Soc Behav , vol.17 , pp. 3-11
    • Ben-Sira, Z.1
  • 32
    • 35449006752 scopus 로고    scopus 로고
    • Patient-reported outcomes in cancer: a review of recent research and policy initiatives
    • Lipscomb J., Gotay C.C., and Snyder C.F. Patient-reported outcomes in cancer: a review of recent research and policy initiatives. CA Cancer J Clin 57 (2007) 278-300
    • (2007) CA Cancer J Clin , vol.57 , pp. 278-300
    • Lipscomb, J.1    Gotay, C.C.2    Snyder, C.F.3
  • 33
    • 0035954119 scopus 로고    scopus 로고
    • Measuring quality of life: using quality of life measures in the clinical setting
    • Higginson I.J., and Carr A.J. Measuring quality of life: using quality of life measures in the clinical setting. BMJ 322 (2001) 1297-1300
    • (2001) BMJ , vol.322 , pp. 1297-1300
    • Higginson, I.J.1    Carr, A.J.2
  • 35
    • 0036923773 scopus 로고    scopus 로고
    • Focus on the individual-quality of life assessments in oncology
    • Lindblad A.K., Ring L., Glimelius B., and Hansson M.G. Focus on the individual-quality of life assessments in oncology. Acta Oncol 41 (2002) 507-516
    • (2002) Acta Oncol , vol.41 , pp. 507-516
    • Lindblad, A.K.1    Ring, L.2    Glimelius, B.3    Hansson, M.G.4
  • 36
    • 16344373899 scopus 로고    scopus 로고
    • Patient-reported outcome and quality of life instruments database (PROQOLID): frequently asked questions
    • Emery M.P., Perrier L.L., and Acquadro C. Patient-reported outcome and quality of life instruments database (PROQOLID): frequently asked questions. Health Qual Life Outcomes 3 (2005) 12
    • (2005) Health Qual Life Outcomes , vol.3 , pp. 12
    • Emery, M.P.1    Perrier, L.L.2    Acquadro, C.3
  • 38
    • 0037097683 scopus 로고    scopus 로고
    • Quality of life measurement: bibliographic study of patient assessed health outcome measures
    • Garratt A., Schmidt L., Mackintosh A., and Fitzpatrick R. Quality of life measurement: bibliographic study of patient assessed health outcome measures. BMJ 324 (2002) 1417
    • (2002) BMJ , vol.324 , pp. 1417
    • Garratt, A.1    Schmidt, L.2    Mackintosh, A.3    Fitzpatrick, R.4
  • 39
    • 34147136042 scopus 로고    scopus 로고
    • The development of the GERD-HRQL symptom severity instrument
    • Velanovich V. The development of the GERD-HRQL symptom severity instrument. Dis Esophagus 20 (2007) 130-134
    • (2007) Dis Esophagus , vol.20 , pp. 130-134
    • Velanovich, V.1
  • 41
    • 0033669409 scopus 로고    scopus 로고
    • Development and validation of the expanded prostate cancer index composite (EPIC) for comprehensive assessment of health-related quality of life in men with prostate cancer
    • Wei J.T., Dunn R.L., Litwin M.S., Sandler H.M., and Sanda M.G. Development and validation of the expanded prostate cancer index composite (EPIC) for comprehensive assessment of health-related quality of life in men with prostate cancer. Urology 56 (2000) 899-905
    • (2000) Urology , vol.56 , pp. 899-905
    • Wei, J.T.1    Dunn, R.L.2    Litwin, M.S.3    Sandler, H.M.4    Sanda, M.G.5
  • 42
    • 0019823089 scopus 로고
    • Artifact in client satisfaction assessment: experience in community mental health settings
    • LeVois M., Nguyen T.D., and Attkisson C.C. Artifact in client satisfaction assessment: experience in community mental health settings. Eval Program Plann 4 (1981) 139-150
    • (1981) Eval Program Plann , vol.4 , pp. 139-150
    • LeVois, M.1    Nguyen, T.D.2    Attkisson, C.C.3
  • 43
    • 0030781784 scopus 로고    scopus 로고
    • Patient satisfaction: a review of issues and concepts
    • Sitzia J., and Wood N. Patient satisfaction: a review of issues and concepts. Soc Sci Med 45 (1997) 1829-1843
    • (1997) Soc Sci Med , vol.45 , pp. 1829-1843
    • Sitzia, J.1    Wood, N.2
  • 44
    • 0014118733 scopus 로고
    • Do we know what the patients think? A survey comparing the views of patients, staff and committee members
    • Raphael W. Do we know what the patients think? A survey comparing the views of patients, staff and committee members. Int J Nurs Stud 4 (1967) 209-223
    • (1967) Int J Nurs Stud , vol.4 , pp. 209-223
    • Raphael, W.1
  • 46
    • 0024523990 scopus 로고
    • Methodology for measuring health-state preferences-I: Measurement strategies
    • Froberg D.G., and Kane R.L. Methodology for measuring health-state preferences-I: Measurement strategies. J Clin Epidemiol 42 (1989) 345-354
    • (1989) J Clin Epidemiol , vol.42 , pp. 345-354
    • Froberg, D.G.1    Kane, R.L.2
  • 47
    • 0035018162 scopus 로고    scopus 로고
    • A comprehensive assessment of satisfaction with care: preliminary psychometric analysis in French, Polish, Swedish and Italian oncology patients
    • Bredart A., Razavi D., Robertson C., Batel-Copel L., Larsson G., Lichosik D., et al. A comprehensive assessment of satisfaction with care: preliminary psychometric analysis in French, Polish, Swedish and Italian oncology patients. Patient Educ Couns 43 (2001) 243-252
    • (2001) Patient Educ Couns , vol.43 , pp. 243-252
    • Bredart, A.1    Razavi, D.2    Robertson, C.3    Batel-Copel, L.4    Larsson, G.5    Lichosik, D.6
  • 48
    • 0020350720 scopus 로고
    • The client satisfaction questionnaire. Psychometric properties and correlations with service utilization and psychotherapy outcome
    • Attkisson C.C., and Zwick R. The client satisfaction questionnaire. Psychometric properties and correlations with service utilization and psychotherapy outcome. Eval Program Plann 5 (1982) 233-237
    • (1982) Eval Program Plann , vol.5 , pp. 233-237
    • Attkisson, C.C.1    Zwick, R.2
  • 49
    • 30944446359 scopus 로고    scopus 로고
    • Development of the cancer therapy satisfaction questionnaire: item generation and content validity testing
    • Abetz L., Coombs J.H., Keininger D.L., Earle C.C., Wade C., Bury-Maynard D., et al. Development of the cancer therapy satisfaction questionnaire: item generation and content validity testing. Value Health 8 Suppl 1 (2005) S41-S53
    • (2005) Value Health , vol.8 , Issue.SUPPL. 1
    • Abetz, L.1    Coombs, J.H.2    Keininger, D.L.3    Earle, C.C.4    Wade, C.5    Bury-Maynard, D.6
  • 50
    • 0031296890 scopus 로고    scopus 로고
    • Family members' care expectations, care perceptions, and satisfaction with advanced cancer care: results of a multi-site pilot study
    • Kristjanson L.J., Leis A., Koop P.M., Carriere K.C., and Mueller B. Family members' care expectations, care perceptions, and satisfaction with advanced cancer care: results of a multi-site pilot study. J Palliat Care 13 (1997) 5-13
    • (1997) J Palliat Care , vol.13 , pp. 5-13
    • Kristjanson, L.J.1    Leis, A.2    Koop, P.M.3    Carriere, K.C.4    Mueller, B.5
  • 51
    • 0025396231 scopus 로고
    • Older patients' health status and satisfaction with medical care in an HMO population
    • Hall J.A., Feldstein M., Fretwell M.D., Rowe J.W., and Epstein A.M. Older patients' health status and satisfaction with medical care in an HMO population. Med Care 28 (1990) 261-270
    • (1990) Med Care , vol.28 , pp. 261-270
    • Hall, J.A.1    Feldstein, M.2    Fretwell, M.D.3    Rowe, J.W.4    Epstein, A.M.5
  • 52
    • 1342345182 scopus 로고    scopus 로고
    • Measuring information strategies in oncology-developing an information satisfaction questionnaire
    • Thomas R., Kaminski E., Stanton E., and Williams M. Measuring information strategies in oncology-developing an information satisfaction questionnaire. Eur J Cancer Care (Engl) 13 (2004) 65-70
    • (2004) Eur J Cancer Care (Engl) , vol.13 , pp. 65-70
    • Thomas, R.1    Kaminski, E.2    Stanton, E.3    Williams, M.4
  • 53
    • 0018052259 scopus 로고
    • The Medical Interview Satisfaction Scale: development of a scale to measure patient perceptions of physician behavior
    • Wolf M.H., Putnam S.M., James S.A., and Stiles W.B. The Medical Interview Satisfaction Scale: development of a scale to measure patient perceptions of physician behavior. J Behav Med 1 (1978) 391-401
    • (1978) J Behav Med , vol.1 , pp. 391-401
    • Wolf, M.H.1    Putnam, S.M.2    James, S.A.3    Stiles, W.B.4
  • 54
    • 0033000547 scopus 로고    scopus 로고
    • Development and testing of a visit-specific patient satisfaction questionnaire: the Princess Margaret Hospital Satisfaction With Doctor Questionnaire
    • Loblaw D.A., Bezjak A., and Bunston T. Development and testing of a visit-specific patient satisfaction questionnaire: the Princess Margaret Hospital Satisfaction With Doctor Questionnaire. J Clin Oncol 17 (1999) 1931-1938
    • (1999) J Clin Oncol , vol.17 , pp. 1931-1938
    • Loblaw, D.A.1    Bezjak, A.2    Bunston, T.3
  • 56
    • 0036286177 scopus 로고    scopus 로고
    • A scale for measuring patient perceptions of the quality of end-of-life care and satisfaction with treatment: the reliability and validity of QUEST
    • Sulmasy D.P., McIlvane J.M., Pasley P.M., and Rahn M. A scale for measuring patient perceptions of the quality of end-of-life care and satisfaction with treatment: the reliability and validity of QUEST. J Pain Symptom Manage 23 (2002) 458-470
    • (2002) J Pain Symptom Manage , vol.23 , pp. 458-470
    • Sulmasy, D.P.1    McIlvane, J.M.2    Pasley, P.M.3    Rahn, M.4
  • 57
    • 0034389634 scopus 로고    scopus 로고
    • Satisfaction Profile (SAT-P) in 732 patients: focus on subjectivity in HRQoL assessment
    • Satisfaction Profile (SAT-P) in 732 patients: focus on subjectivity in HRQoL assessment. Psychol Health 15 (2000) 409-422
    • (2000) Psychol Health , vol.15 , pp. 409-422
  • 59
    • 0037263957 scopus 로고    scopus 로고
    • Patients' satisfaction and importance ratings of quality in an outpatient oncology center
    • Gourdji I., McVey L., and Loiselle C. Patients' satisfaction and importance ratings of quality in an outpatient oncology center. J Nurs Care Qual 18 (2003) 43-55
    • (2003) J Nurs Care Qual , vol.18 , pp. 43-55
    • Gourdji, I.1    McVey, L.2    Loiselle, C.3
  • 60
    • 0000361899 scopus 로고
    • Steps toward a multifactorial satisfaction scale for primary care and mental health services
    • Greenfield T.K., and Attkisson C.C. Steps toward a multifactorial satisfaction scale for primary care and mental health services. Evaluation Program Planning 12 (1989) 271-278
    • (1989) Evaluation Program Planning , vol.12 , pp. 271-278
    • Greenfield, T.K.1    Attkisson, C.C.2
  • 61
    • 4243119542 scopus 로고    scopus 로고
    • Validation of a general measure of treatment satisfaction, the Treatment Satisfaction Questionnaire for Medication (TSQM), using a national panel study of chronic disease
    • Atkinson M.J., Sinha A., Hass S.L., Colman S.S., Kumar R.N., Brod M., et al. Validation of a general measure of treatment satisfaction, the Treatment Satisfaction Questionnaire for Medication (TSQM), using a national panel study of chronic disease. Health Qual Life Outcomes 2 (2004) 12
    • (2004) Health Qual Life Outcomes , vol.2 , pp. 12
    • Atkinson, M.J.1    Sinha, A.2    Hass, S.L.3    Colman, S.S.4    Kumar, R.N.5    Brod, M.6


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.