The industrialization of services

Managing Consumer Services: Factory or Theater?

Volumn , Issue , 2014, Pages 25-32

  Karmarkar, Uday ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84928989763     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-319-04289-3_2     Document Type: Chapter

References (19)

1. Alder, K. (1997). Innovation and amnesia: Engineering rationality and the fate of interchangeable parts manufacturing in France. Technology and Culture, 38(2), 273-311.
2. Apte, U., Karmarkar, U., &Nath, H. K. (2008). Information services in the US economy: Value, jobs and management implications. California Management Review, 50(3), 12-30.
3. Apte, U., Karmarkar, U., &Nath, H. (2012). The US information economy: Value, employment, industry structure and trade. Foundations and Trends in TIOM, 6, 1-87.
4. Baumol, W. J. (1967). Macroeconomics of unbalanced growth: The anatomy of urban crisis. American Economic Review, 57(3), 415-426.
5. Baumol, W. J. (1985). Productivity policy and the service sector. In R. P. Inman (Ed.), Managing the service economy: Prospects and problems. Cambridge, UK: Cambridge University Press.
6. Chaudhary, S., Green, M., Mahmoudi, R., &Ting, V. (2007). The impact of new information technology on the US mortgage industry. In U. Karmarkar &V. Mangal (Eds.), The Business and Information Technologies (BIT) project: A global study of business practice (pp. 251-288). Singapore: World Scientific Press.
7. Hounshell, D. A. (1984). From the American system to mass production, 1800-1932: The development of manufacturing technology in the United States. Baltimore, MD: Johns Hopkins University Press.
8. Jacobides, M. G. (2005). Industry change through vertical disintegration: How and why markets emerged in mortgage banking. Academy of Management Journal, 48(3), 465-498.
9. Jaikumar, R. (2005). From filing and fitting to flexible manufacturing: A study in the evolution of process control. Foundations and Trends in Technology, Information and Operations Management, 1, 1.
10. Karmarkar, U. S. (2004) Will you survive the services revolution. Harvard Business Review, June, 2004.
11. Karmarkar, U. S. (2008). The global information economy, service industrialization and the UCLA BIT project. In B. Hefley &W. Murphy (Eds.), Service science management and engineering. New York: Springer.
12. Karmarkar, U. S. (2010). The industrialization of information services. In M. Paul, C. Kieliszewski, &J. C. Spohrer (Eds.), The handbook of services science. New York: Springer Science.
13. Karmarkar, U. S., &Apte, U. (2007). Operations management in the information economy: Products, processes and chains. Journal of Operations Management, 25, 438-453.
14. Levitt, T. (1976). Industrialization of services. Harvard Business Review, 545, 63-74.
15. Machlup, F. (1962). The production and distribution ofknowledge in the United States. Princeton, NJ: Princeton University Press.
16. Porat, M. U., &Rubin, M. R. (1977). The information economy (Vols. 9, pp. 77-12). Washington, DC: U.S. Department of Commerce, Office of Telecommunications Special Publication.
17. Shapiro, C., &Varian, H. (1998). Information rules: A strategic guide to the information economy. Boston: Harvard Business School Press.
18. Stiroh, K. J. (2001). Investing in information technology: productivity payoffs for U.S. industries. Current Issues in Economics and Finance, 7(6), 6.
19. Whinston, A. B., Stahl, D. O., &Choi, S. (1997). The economics of electronic commerce. Indianapolis, IN: MacMillan Publishing Company.