Operations management in the information economy: Information products, processes, and chains

Journal of Operations Management

Volumn 25, Issue 2, 2007, Pages 438-453

  Karmarkar, Uday S ^a   Apte, Uday M ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b NAVAL POSTGRADUATE SCHOOL   (United States)

Author keywords

Information chains; Information economy; Information intensive services; Information processes; Information products

Indexed keywords

COST ACCOUNTING; INDUSTRIAL ECONOMICS; INDUSTRIAL MANAGEMENT; INFORMATION SERVICES; PRODUCTIVITY; SOCIETIES AND INSTITUTIONS;

DICHOTOMY; INFORMATION CHAINS; INFORMATION ECONOMY; INFORMATION PRODUCTS; OPERATIONS MANAGEMENT;

OPERATIONS RESEARCH;

EID: 33847372632     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2006.11.001     Document Type: Article

References (54)

1. Andersen, M., Hasenberg, F., Inglesi, C., Lahooti, S., Simmons, R., 2006. Impact of IT on Healthcare: The Development of a National Health Information Network. UCLA Anderson AMR Research Study, The UCLA BIT Project.
2. Apte U.M., and Goh C. Applying lean manufacturing principles to information-intensive services. International Journal of Service Technology and Management Fall (2004)
3. In: Apte U.M., and Karmarkar U.S. (Eds). Managing in the Information Economy: Current Research Issues (2007), Springer Science + Business Media, LLC, Norwell, MA
4. Apte U.M., and Karmarkar U.S. BPO and the globalization of information intensive services. In: Apte U.M., and Karmarkar U.S. (Eds). Managing in the Information Economy: Current Research Issues (2007), Springer Science + Business Media, LLC, Norwell, MA
5. Apte U.M., and Mason R.O. Global disaggregation of information-intensive services. Management Science 41 7 (1995) 1250-1262
6. Apte, U.M., Nath, H., 2007. Size, structure and growth of the US information economy. In: Apte, U.M., Karmarkar, U.S. (Eds.), Managing in the Information Economy: Current Research Issues. Springer Science + Business Media, LLC, Norwell, MA.
7. Apte U., Karmarkar U.S., and Pitbladdo R. Quality management in services: analysis and applications. In: Karmarkar U.S., and Lederer P. (Eds). The Practice of Quality Management (1997), Kluwer Academic Publishing
8. Apte U., Beath C., and Goh C. An analysis of the production line versus the case manager approach to information intensive services. Decision Sciences 30 4 (1999) 1105-1129 (Fall)
9. Apte, U.M., Cavaliere, R.A., Kulkarni, S.S., 2006. A Framework for the Analysis and Improvement of Information-Intensive Services: Empirical Evidence from the Insurance Industry. Working Paper, Naval Postgraduate School, Monterey, CA.
10. Bakos Y., and Brynjolfsson E. Bundling information goods: pricing, profits, and efficiency. Management Science 45 12 (1999) 1613-1630
11. Ballou D., Wang R., Pazer H., and Tayi G.K. Modeling information manufacturing systems to determine information product quality. Management Science 44 4 (1998) 462-484
12. Bashyam A., and Karmarkar U.S. In: de la Torre J., Doz Y., and Devinney T. (Eds). "Aspect Development Inc (A)," Managing the Global Corporation Case Studies in Strategy and Management (2000), McGraw Hill, New York
13. Bashyam A., and Karmarkar U.S. Usage volume and value segmentation in business information services. In: Chakravarty A., and Eliashberg J. (Eds). Managing Business Interfaces: Marketing, Engineering, and Manufacturing Perspectives (2004), Kluwer Academic Publishers
14. Baumol W.J. Macroeconomics of unbalanced growth: the anatomy of urban crisis. American Economic Review 57 (1967) 415-426
15. Baumol W.J. Productivity policy and the service sector. In: Inman R.P. (Ed). Managing the Service Economy: Prospects and Problems (1985), Cambridge University Press, Cambridge
16. Bradley, S., Akers, C., 2000. Edmunds.com (A). HBS Publishing Case 9-701-025.
17. Brynjolfsson E., Malone T.W., Gurbaxani V., and Kambil A. Does information technology lead to smaller firms?. Management Science 40 12 (1994) 1628-1644
18. Byers R.E., and Lederer P.J. Channel strategy evolution in retail banking. In: Apte U.M., and Karmarkar U.S. (Eds). Managing in the Information Economy: Current Research Issues (2007), Springer Science + Business Media, LLC, Norwell, MA
19. Camp W.E. Determining the production order quantity. Management Engineering 2 (1922) 17-18
20. Carr, S., Karmarkar, U.S., 2006. Joint Production and Collaboration in Services. UCLA Anderson Working Paper.
21. Chang J., Chang K.-W., Chu J., Lee Y., and Zhao Y. Technology induced change in film/television distribution. In: Karmarkar U.S., and Mangal V. (Eds). The UCLA Business and Information Technologies (BIT) Global Project (2007), World Scientific Press
22. Chase R.B., and Apte U.M. History of research in service operations. Journal of Operations Management 25 2 (2007) 375-386
23. Chaudhary S., Green M., Mahmoudi R., and Ting V. The Impact of New Information Technology on the US Mortagage Industry. In: Karmarkar U.S., and Mangal V. (Eds). The UCLA Business and Information Technologies (BIT) Global Project (2007), World Scientific Press
24. Choi, D., 1996. Wells Fargo and Electronic Banking. Technology and Operations Review.
25. Choi D., Karmarkar U.S., Rhim H., 2006. Service technology selection, pricing, and process economics in retail banking transactions. UCLA Anderson Working Paper.
26. Clark C. The Conditions of Economic Progress (1940), McMillan, London
27. Cohen M.A., and Apte U.M. Manufacturing Automation (1997), Irwin McGraw-Hill, New York, NY
28. Corbett, C., Karmarkar, U.S., Whang, D., 2006. Optimal Pricing Strategies for an Information Intermediary. UCLA Anderson Working Paper.
29. D'Avolio, G., Gildor, E., Shleifer, A., 2001. Technology, Information Production, and Market Efficiency. Harvard Institute of Economic Research Paper No. 1929.
30. Erlang A.K. The theory of probabilities and telephone conversations. Nyt Tidsskrift for Matematik B 20 (1909)
31. Fuchs V. The Service Economy (1968), National Bureau of Economic Research, New York
32. Gantt H.L. Work, Wages, and Profits. 2nd ed. (1916), Engineering Magazine Co., New York (Reprinted by Hive Publishing Company, Easton, Maryland, 1973)
33. Gilbreth F. Motion Study (1911), D. Van Nostrand Co., NY
34. Gilbreth F. Primer of Scientific Management. 2nd ed. (1912), D. Van Nostrand Co./Constable & Co., NY/London (Van Nostrand, 1914)
35. Haltiwanger J., and Jarmin R.S. Measuring the digital economy. In: Brynjolfsson E., and Kahin B. (Eds). Understanding the Digital Economy (2000), MIT Press, Cambridge, MA
36. Harris F.W. How many parts to make at once. Factory, the Magazine of Management 10 (1913) 135-136 (reprinted in Operations Research 38, 947-950 (1990))
37. Heineke J., and Davis M. The emergence of service operations management as an academic discipline. Journal of Operations Management 25 2 (2007) 364-374
38. Huber M.T., and Rubin M.R. The Knowledge Industry in the United States: 1960-1980 (1986), Princeton University Press, Princeton, NJ
39. Jacobides M.G. Mortgage banking unbundling: structure, automation and profit. Mortgage Banking (2001) 28-40
40. Jaikumar R. From filing and fitting to flexible manufacturing: a study in the evolution of process control. Foundations and Trends in Technology, Information, and Operations Management vol. 1(1) (2005), NOW Publishers, Hanover, MA
41. Karmarkar U.S. Financial service networks: access, cost structure and competition. In: Melnick E., Nayyar P., Pinedo M., and Seshadri S. (Eds). Creating Value in Financial Services (2000), Kluwer
42. Karmarkar U.S. Will you survive the services revolution. Harvard Business Review 82 6 (2004) 100-110
43. Karmarkar, U.S., 2006a. The Global Information Economy, Service Industrialization and the UCLA BIT Project. UCLA BIT Project Position Paper.
44. Karmarkar, U.S., 2006b. Turnaround Time and Capacity Planning in Content Production for On-line Services. UCLA Anderson Working Paper.
45. In: Karmarkar U.S., and Mangal V. (Eds). The UCLA Business and Information Technologies (BIT) Global Project (2007), World Scientific Press
46. Karmarkar U.S., and Pitbladdo R. Service markets and competition. Journal of Operations Management 3 (1995) 397-411
47. Machlup F. The Production and Distribution of Knowledge in the United States (1962), Princeton University Press, Princeton, NJ
48. Mason R.O., and Apte U.M. Using knowledge to transform enterprises. In: Kahin B., et al. (Ed). Transforming Enterprises (2004), MIT Press, Boston
49. Nault B.R., and Dexter A.S. Added value and pricing with information technology. MIS Quarterly 19 4 (1995) 449-464
50. OECD. Information Activities, Electronics and Telecommunications Technologies: Impact on Employment, Growth and Trade vols. I and II (1981), OECD, Paris
51. Palm C. Research on telephone traffic carried by full availability groups. Tele 1 (1957) (first published in 1946 in Swedish in Tekniska Meddelanden fran Kungl. Telegrafstyrelsen.)
52. Porat M.U., and Rubin M.R. The Information Economy 9 vols. (1977), US Department of Commerce, Washington, DC (Office of Telecommunications Special Publication 77-12)
53. Roth A.V., and Menor L.J. Insights into service operations management: a research agenda. Production and Operations Management 12 2 (2003) 145-164 (Summer)
54. Taylor, F.W., 1911. Principles of Scientific Management (paperback reprint (1998) by Dover Publications, Mineola, NY).