Visitor Emotions and Behavioral Intentions: The Case of Concentration Camp Memorial Neuengamme

International Journal of Tourism Research

Volumn 17, Issue 3, 2015, Pages 221-228

  Nawijn, Jeroen ^a   Fricke, Marie Christin ^a  

^a NHTV BREDA UNIVERSITY OF APPLIED SCIENCES   (Netherlands)

Author keywords

Behavioral intentions; Broaden and build theory; Emotions; Holocaust; Word of mouth

Indexed keywords

EID: 84926959725     PISSN: 10992340     EISSN: 15221970     Source Type: Journal    
DOI: 10.1002/jtr.1977     Document Type: Article

References (65)

1. Argyle M, Lu L. 1990. The happiness of extraverts. Personality and Individual Differences 11(10): 1011-1017.
2. Ashworth GJ. 2004. Tourism and the heritage of atrocity: managing the heritage of south African apartheid for entertainment. In New Horizons in Tourism: Strange Experiences and Stranger Practices, Singh TV (ed). CABI: Basingstoke; 95-108.
3. Austin NK. 2002. Managing heritage attractions: marketing challenges at sensitive historical sites. International Journal of Tourism Research 4(6): 447-457.
4. Beedie CJ, Terry PC, Lane AM. 2005. Distinctions between emotions and mood. Cognition & Emotion 19(6): 847-878.
5. Best M. 2007. Norfolk Islands: thanatourism, history and visitor emotions. Shima: The International Journal of Research into Island Cultures 1(2): 30-48.
6. Biran A, Poria Y. 2012. Reconceptualising dark tourism. In Contemporary Tourist Experience: Concepts and Consequences, Sharpley R, Stone PR (eds). Routledge: Abingdon; 59-70.
7. Biran A, Poria Y, Oren G. 2011. Sought experiences at (dark) heritage sites. Annals of Tourism Research 38(3): 820-841.
8. Blom T. 2000. Morbid Tourism - a postmodern market niche with an example from althorp. Norwegian Journal of Geography 54(1): 29-36.
9. Cini F, Kruger S, Ellis S. 2013. A model of intrinsic and extrinsic motivations on subjective well-being: the experience of overnight visitors to a national park. Applied Research in Quality of Life 8(1): 45-61.
10. De Bloom J, Geurts SAE, Kompier MAJ. 2012. Effects of short vacations, vacation activities and experiences on employee health and well-being. Stress & Health 28(4): 305-318.
11. Dunkley RA, Morgan N, Westwood S. 2007. A Shot in the dark? Developing a new conceptual framework for thanatourism. Asian Journal of Tourism and Hospitality 1(1): 54-63.
12. Foley M, Lennon JJ. 1996. JFK and dark tourism: a fascination with assassination. International Journal of Heritage Studies 2(4): 198-211.
13. Fredrickson BL. 1998. What good are positive emotions? Review of General Psychology 2(3): 300-319.
14. Fredrickson BL. 2004. The broaden-and-build theory of positive emotions. Philosophical Transactions of the Royal Society of London Series B-Biological Sciences 359(1449): 1367-1377.
15. Fredrickson BL, Branigan C. 2005. Positive emotions broaden the scope of attention and thought-action repertoires. Cognition & Emotion 19(3): 313-332.
16. Graham SM, Huang JY, Clark MS, Helgeson VS. 2008. The positives of negative emotions: willingness to express negative emotions promotes relationships. Personality and Social Psychology Bulletin 34(3): 394-406.
17. Han H, Back K-J. 2007. Investigating the effects of consumption emotions on customer satisfaction and repeat visit intentions in the lodging industry. Journal of Hospitality & Leisure Marketing 15(3): 5-30.
18. Hanzaee KH, Khanzadeh M. 2011. Investigation of the effect of consumption emotions on satisfaction and word of mouth communications. Middle-East Journal of Scientific Research 9(5): 566-571.
19. Hosany S, Gilbert D. 2010. Measuring tourists' emotional experiences toward hedonic holiday destinations. Journal of Travel Research 49(4): 513-526.
20. Hupka RB, Lenton AP, Hutchison KA. 1999. Universal development of emotion categories in natural language. Journal of Personality and Social Psychology 77(2): 247-278.
21. Isaac RK, Çakmak E. 2013. Understanding visitor's motivation at sites of death and disaster: the case of former transit camp westerbork, the Netherlands. Current Issues in Tourism. DOI: 10.1080/13683500.13682013.13776021
22. Jamal T, Lelo L 2011. Exploring the conceptual and analytical framing of dark tourism: from darkness to intentionality. In Tourist Experience: Contemporary Perspectives, Sharpley R, Stone PR (eds). Routledge: Abingdon; 29-42.
23. Krakover S. 2005. Attitudes of Israeli visitors towards the Holocaust remembrance site of Yad Vashem. In Horror and Human Tragedy Revisited: The Management of Sites of Atrocities for Tourism, Ashworth GJ, Hartmann R (eds). Cognizant: New York; 108-117.
24. KZ-Gedenkstätte Neuengamme. 2010. Jahresbericht 2010. Neuengamme: Hamburg.
25. LaFrance M, Banaji M. 1992. Toward a reconsideration of the gender-emotion relationship. In Emotion and Social Behavior, Clark MS (ed). SAGE: Newbury Park; 178-201.
26. Larsen JT, Hemenover SH, Norris CJ, Cacioppo JT. 2003. Turning adversity to advantage: on the virtues of the coactivation of positive and negative emotions. In A Psychology of Human Strengths: Perspectives on an Emerging Field, Aspinwall LG, Staudinger UM (eds). American Psychological Association: Washington, DC; 211-225.
27. Lin Y, Kerstetter D, Nawijn J, Mitas O. 2014. Changes in emotions and their interaction with personality in a vacation context. Tourism Management 40: 416-424.
28. Lisle D. 2004. Gazing at Ground Zero: tourism, voyeurism and spectacle. Journal for Cultural Research 8(1): 3-21.
29. Logan W, Reeves K. 2009. Introduction: remembering places of pain and shame. In Places of Pain and Shame: Dealing with Difficult Past, Logan W, Reeves K (eds). Routledge: London; 1-14.
30. McKercher B, Tse TSM. 2012. Is intention to return a valid proxy for actual repeat visitation? Journal of Travel Research 51(6): 671-686.
31. Mesquita B. 2001. Emotions in collectivist and individualist contexts. Journal of Personality and Social Psychology 80(1): 68-74.
32. Miles WFS. 2002. Auschwitz: museum interpretation and darker tourism. Annals of Tourism Research 29(4): 1175-1178.
33. Mitas O, Qian XL, Yarnel C, Kerstetter D. 2011. "The Fun Begins Now!": broadening and building processes in Red Hat Society® participation. Journal of Leisure Research 43(1): 30-55.
34. Mitas O, Yarnal C, Adams R, Ram N. 2012. Taking a "Peak" at leisure travelers' positive emotions. Leisure Sciences 34(2): 115-135.
35. Montes J, Butler DL. 2008. Debating race through the tourist plantation: analyzing a New York Times conversation. Southeastern Geographer 48(3): 303-315.
36. Muzaini H, Teo P, Yeoh BSA. 2007. Intimations of postmodernity in dark tourism: the fate of history at Fort Siloso, Singapore. Journal of Tourism and Cultural Change 5(1): 28-45.
37. Nawijn J. 2011. Determinants of daily happiness on vacation. Journal of Travel Research 50(5): 559-566.
38. Nawijn J, Mitas O, Lin Y, Kerstetter D. 2013. How do we feel on vacation? a closer look at how emotions change over the course of a trip. Journal of Travel Research 52(2): 265-274.
39. Oppermann M. 2000. Tourism destination loyalty. Journal of Travel Research 39(1): 78-84.
40. Plutchik R. 1991. The Emotions (Revised ed.). University Press of America: Lanham.
41. Preece T, Price G. 2005. Motivations of participants in dark tourism: a Port Arthur example. In Taking Tourism to the Limits, Ryan C, Page S, Aicken M (eds). Elsevier: Oxford; 17-28.
42. Reeve J. 2008. Understanding Motivation and Emotion (5th ed.). Wiley: Hoboken, NJ.
43. Richins ML. 1997. Measuring emotions in the consumption experience. Journal of Consumer Research 24(September): 127-146.
44. Rojek C. 1993. Ways of Escape: Modern Transformations in Leisure and Travel. Macmillan Press Ltd.: Basingstoke
45. Rusting CL, Larsen RJ. 1997. Extraversion, neuroticism, and susceptibility to positive and negative affect: a test of two theoretical models. Personality and Individual Differences 22(5): 607-612.
46. Seaton AV. 1996. Guided by the dark: from thanatopsis to thanatourism. International Journal of Heritage Studies 2(4): 234-244.
47. Sharpley R. 2012. Towards and understanding of 'Genocide Tourism': an analysis of visitors' accounts of their experience of recent genocide sites. In Contemporary Tourist Experience: Concepts and Consequences, Sharpley R, Stone PR (eds). Routledge: Abingdon; 95-109.
48. Sharpley R, Stone PR (eds). 2009. The Darker Side of Travel: The Theory and Practice of Dark Tourism. Channel View Publications: Bristol.
49. Sirgy MJ, Kruger PS, Lee D-J, Yu GB. 2011. How does a travel trip affect tourists' life satisfaction? Journal of Travel Research 50(3): 261-275.
50. Solomon RC, Stone LD. 2002. On "Positive" and "Negative" emotions. Journal for the Theory of Social Behaviour 32(4): 417-435.
51. Soscia I. 2007. Gratitude, delight, or guilt: the role of consumers' emotions in predicting postconsumption behaviors. Psychology & Marketing 24(10): 871-894.
52. Stone PR. 2006. A dark tourism spectrum: towards a typology of death and macabre related tourist sites, attractions and exhibitions. Tourism 54(2): 145-160.
53. Stone PR. 2011. Dark Tourism and the cadaveric carnival: mediating life and death narratives at Gunther Von Hagens' body worlds. Current Issues in Tourism 14(7): 685-701.
54. Stone PR. 2012. Dark tourism as 'Mortality Capital': the case of ground zero and the significant other dead. In Contemporary Tourist Experience: Concepts and Consequences, Sharpley R, Stone PR (eds). Routledge: Abingdon; 71-94.
55. Stone PR, Sharpley R. 2008. Consuming dark tourism: a thanatological perspective. Annals of Tourism Research 35(2): 574-595.
56. Thurnell-Read TP. 2009. Engaging Auschwitz: an analysis of young travellers' experiences of Holocaust tourism. Journal of Tourism Consumption and Practice 1(1): 26-52.
57. Tunbridge JE, Ashworth GJ. 1996. Dissonant Heritage: The Management of the Past as a Resource in Conflict. John Wiley & Sons: Chichester.
58. Tung VWS, Ritchie JRB. 2011. Exploring the essence of memorable tourism experiences. Annals of Tourism Research 38(4): 1367-1386.
59. Um S, Chon K, Ro Y. 2006. Antecedents of revisit intention. Annals of Tourism Research 33(4): 1141-1158.
60. Walter T. 2009. Dark tourism: mediating between the dead and the living. In The Darker Side of Travel: The Theory and Practice of Dark Tourism, Sharpley R, Stone PR (eds). Channel View Publications: Bristol; 39-55.
61. Watson D. 1988. The vicissitudes of mood measurement: effects of varying descriptors, time frames, and response formats on measures of positive and negative affect. Journal of Personality and Social Psychology 55(1): 128-141.
62. Westbrook RA, Oliver RL. 1991. The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research 18(1): 84-91.
63. White C, Yu Y-T. 2005. Satisfaction emotions and consumer behavioral intentions. The Journal of Services Marketing 19(6/7): 411-420.
64. Wight AC. 2006. Philosophical and methodological praxes in dark tourism: controversy, contention and the evolving paradigm. Journal of Vacation Marketing 12(2): 119-129.
65. Zins A. 2002. Consumption emotions, experience quality and satisfaction: a structural analysis for complainers versus non-complainers. Journal of Travel & Tourism Marketing 12(2/3): 3-18.