From engagement to co-production: How users and communities contribute to public services

New Public Governance, the Third Sector, and Co-Production

Volumn , Issue , 2013, Pages 35-60

  Bovaird, Tony ^a   Löffler, Elke ^b  

^a UNIVERSITY OF BIRMINGHAM   (United Kingdom)

^b Governance International   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84925759809     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (38)

1. Arnstein, S. 1971. The ladder of citizen participation. Journal of the Royal Town Planning Institute, 57(1): 176-182.
2. Barzelay, M. 2001. The New Public Management: Improving Research and Policy Dialogue. Berkeley, CA.: University of California Press.
3. Bovaird, T. 2006. Developing new relationships with the "market" in the procurement of public services. Public Administration, 84(1): 81-102.
4. Bovaird, T. 2007. Beyond engagement and participation-user and community co-production of public services, Public Administration Review, 67(5): 846-860.
5. Bovaird, T. 2009. Strategic management in public sector organisations. In: T. Bovaird, E. Löffler, eds. Public Management and Governance, 2nd edition. London: Routledge.
6. Bovaird, T. 2010. Model Of Public Outcomes And Cost Implications: Thinkpiece For Birmingham Total Place Initiative. Birmingham: INLOGOV.
7. Bovaird, T., H. Dickinson, and K. Allen. 2011. Commissioning Across Government. Birmingham: Third Sector Research Centre.
8. Brudney, J., and R. England. 1983. Towards a definition of the co-production concept. Public Administration Review, 43 (10): 59-65.
9. Department of Health. 2009. CSED Case Study KeyRing: Living Support Networks. London: Department of Health - Care Services Efficiency Delivery.
10. Etzioni, A. 1995. The Spirit of Community. London: Fontana Press.
11. Governance International, Case Studies. n.d. www.govint.org/english/main-menu/good-practice/case-studies.html. Accessed August 1, 2011.
12. Gunn, L. 1988. Public management: a third approach? Public Money and Management, 8(1-2): 5-23.
13. Horne, M., and T. Shirley. 2009. Co-production in public services: A new partnership with citizens. London: Cabinet Office.
14. Hood, C. 1991. A public management for all seasons? Public Administration 69 (1): 3-19.
15. Kelly, G., G. Mulgan, and S. Muers. 2002. Creating Public Value. London: Cabinet Office.
16. Kretzmann, J., and J. McKnight. 1993. Building Communities from the Inside-Out: A Path toward Finding and Mobilizing a Community's Assets. ACTA: Skokie, IL.
17. Löffler, E. 2010. A Future Research Agenda for Co-production: Overview Paper. London: Local Authorities Research Council Initiative.
18. Lovelock, C., and R. F. Young. 1979. Look to customers to increase productivity. Harvard Business Review 57 (May-June): 168-178.
19. Lyons, M. 2006. National Prosperity, Local Choice and Civic Engagement: A New Partnership between Central and Local Government for rhe 21st Century. London: Her Majesty's Stationary Office.
20. Moore, M. 1995. Creating Public Value. Cambridge, MA: Harvard University Press.
21. Moran, D. 2002. The Real Contract. Paper presented to Conference on Public Private Partnerships. Belfast: Chartered Institute of Public Finance and Accountancy.
22. National Endowment for Science Technology and the Arts. 2011. Co-production Phase 2: Taking co-production to scale in services for patients with long term health conditions. Strategic Partners: Call for Proposals. London: Author.
23. Normann, R. 1984. Service Management. Chichester, UK: John Wiley.
24. Parks, R. B., P. C. Baker, L. Kiser, R. Oakerson, E. Ostrom, V. Ostrom, S. L. Percy, M. B. Vandivort, G. P. Whitaker, and R. Wilson. 1981. Consumers as coproducers of public services: Some economic and institutional considerations. Policy Studies Journal 9 (4): 1001-1011.
25. Percy, S., 1984. Citizen participation in the co-production of urban services. Urban Affairs Quarterly 19 (4): 431-446.
26. Pollitt, C. 1990. Managerialism and the Public Services. Oxford, UK: Blackwell.
27. Porter, M. 1985. Competitive Advantage: Creating and Sustaining Superior Performance. New York: Free Press.
28. Porter, M., and M. Kramer. 2011. Creating shared value: How to reinvent capitalism and unleash a wave of innovation and growth. Harvard Business Review 89 (Jan-Feb): 2-17.
29. Putnam, R. D. 2000. Bowling Alone: the Collapse and Revival of American Community. New York: Simon and Schuster.
30. Ramirez, R. 1999. Value co-production: Intellectual origins and implications for practice and research. Strategic Management Journal 20 (1): 49-65.
31. Regulation and Inspection. 2007. Open and Accessible? Glasgow: Communities Scotland.
32. Shakespeare, T. 2000. The social relations of care. In G. Lewis, S. Gewirtz, and J. Clarke, eds., Rethinking Social Policy. London: Open University.
33. Sharp, E. 1980. Towards a new understanding of urban services and citizen participation: The co-production concept. Midwest Review of Public Administration 14(June): 105-118.
34. Warren, R., K. S. Harlow, and M. S. Rosentraub. 1982. Citizen participation in services: Methodological and policy issues in co-production research. Southwestern Review of Management and Economics 2 (March): 41-55.
35. Whitaker, G. 1980. Co-production: citizen participation in service delivery. Public Administration Review 40 (3): 240-246.
36. Wickström, S. 1996. The customer as co-producer. European Journal of Marketing 30 (4): 6-19.
37. You Decide! Tower Hamlets (London). n.d. http://www.participatorybudgeting.org.uk/case-studies/you-decide-tower-hamlets-london. Accessed August 1, 2011.
38. Zeleny, M. 1978. Towards Self-Service Society. New York: Columbia University Press.