메뉴 건너뛰기




Volumn 67, Issue 5, 2007, Pages 846-860

Beyond engagement and participation: User and community coproduction of public services

Author keywords

[No Author keywords available]

Indexed keywords


EID: 34548857626     PISSN: 00333352     EISSN: 15406210     Source Type: Journal    
DOI: 10.1111/j.1540-6210.2007.00773.x     Document Type: Article
Times cited : (1274)

References (59)
  • 1
    • 34548862069 scopus 로고    scopus 로고
    • Active Community Unit. London: Home Office.
    • Active Community Unit. 2000. Volunteering and Community Activity. London : Home Office.
    • (2000) Volunteering and Community Activity.
  • 2
    • 0032218155 scopus 로고    scopus 로고
    • A Public Management Road Less Traveled: Clients as Co-Producers of Public Services
    • Alford, John. 1998. A Public Management Road Less Traveled: Clients as Co-Producers of Public Services. Australian Journal of Public Administration 57 (4 128 37.
    • (1998) Australian Journal of Public Administration , vol.57 , Issue.4 , pp. 128-37
    • Alford, J.1
  • 3
    • 0040671359 scopus 로고    scopus 로고
    • Defining the Client in the Public Sector: A Social-Exchange Perspective
    • Alford, John. 2002. Defining the Client in the Public Sector: A Social-Exchange Perspective. Public Administration Review 62 (3 337 46.
    • (2002) Public Administration Review , vol.62 , Issue.3 , pp. 337-46
    • Alford, J.1
  • 6
    • 0030188444 scopus 로고    scopus 로고
    • Increasing Returns and the New World of Business
    • Arthur, W. Brian. 1996. Increasing Returns and the New World of Business. Harvard Business Review 74 (4 100 109.
    • (1996) Harvard Business Review , vol.74 , Issue.4 , pp. 100-109
    • Arthur, W.B.1
  • 7
    • 10244262100 scopus 로고    scopus 로고
    • Participation, Activism, and Politics: The Pôrto Alegre Experiment
    • In. edited by. Archon Fung. and. Erik Olin Wright, London: Verso.
    • Baiocchi, Gianpaolo. 2003. Participation, Activism, and Politics: The Pôrto Alegre Experiment. In Deepening Democracy: Institutional Innovations in Empowered Participatory Governance, edited by Archon Fung and Erik Olin Wright, 45 76. London : Verso.
    • (2003) Deepening Democracy: Institutional Innovations in Empowered Participatory Governance , pp. 45-76
    • Baiocchi, G.1
  • 8
    • 34548859283 scopus 로고    scopus 로고
    • Among Everyday Makers and Expert Citizens
    • In. edited by. Janet Newman, Bristol, UK: Policy Press.
    • Bang, Henrik P. 2005. Among Everyday Makers and Expert Citizens. In Remaking Governance: Peoples, Politics and the Public Sphere, edited by Janet Newman, 159 78. Bristol, UK : Policy Press.
    • (2005) Remaking Governance: Peoples, Politics and the Public Sphere , pp. 159-78
    • Bang, H.P.1
  • 9
    • 1242290352 scopus 로고    scopus 로고
    • The New Management of Community Care: Users Groups, Citizenship and Co-Production
    • and. In. edited by. Gerry Stoker. Houndmills, UK: Macmillan.
    • Barnes, M., S. Harrison, M. Mort, P. Shardlow, and G. Wistow. 1999. The New Management of Community Care: Users Groups, Citizenship and Co-Production. In The New Management of British Local Governance, edited by Gerry Stoker. Houndmills, UK : Macmillan.
    • (1999) The New Management of British Local Governance
    • Barnes, M.1    Harrison, S.2    Mort, M.3    Shardlow, P.4    Wistow, G.5
  • 11
    • 34548831689 scopus 로고    scopus 로고
    • and. London: National Consumer Council. accessed July 19, 2007
    • Birchall, Johnston, and Richard Simmons. 2004. User Power: The Participation of Users in Public Services. London : National Consumer Council. http://www.ncc.org.uk/nccpdf/poldocs/NCC071ft_user_power.pdf accessed July 19, 2007 84 (1 81 102.
    • (2004) User Power: The Participation of Users in Public Services. , vol.84 , Issue.1 , pp. 81-102
    • Birchall, J.1    Simmons, R.2
  • 12
    • 0002786517 scopus 로고
    • Toward a Definition of the Coproduction Concept
    • and
    • Brudney, Jeffrey L., and Robert E. England. 1983. Toward a Definition of the Coproduction Concept. Public Administration Review 43 (1 59 65.
    • (1983) Public Administration Review , vol.43 , Issue.1 , pp. 59-65
    • Brudney, J.L.1    England, R.E.2
  • 15
    • 0011763179 scopus 로고
    • The Platform Organization: Recombining Strategies, Structures, and Surprises
    • Ciborra, Claudio U. 1995. The Platform Organization: Recombining Strategies, Structures, and Surprises. Organization Science 7 (2 1 16.
    • (1995) Organization Science , vol.7 , Issue.2 , pp. 1-16
    • Ciborra, C.U.1
  • 17
    • 0001073758 scopus 로고
    • Building Theories from Case Study Research
    • Eisenhardt, Kathleen M. 1989. Building Theories from Case Study Research. Academy of Management Review 14 (4 532 50.
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-50
    • Eisenhardt, K.M.1
  • 19
    • 0002947707 scopus 로고    scopus 로고
    • Developing New Services
    • and. In. edited by. Gerald Hales, London: Sage Publications.
    • Finkelstein, Vic, and Ossie Stuart. 1996. Developing New Services. In Beyond Disability: Towards an Enabling Society, edited by Gerald Hales, 170 87. London : Sage Publications.
    • (1996) Beyond Disability: Towards An Enabling Society , pp. 170-87
    • Finkelstein, V.1    Stuart, O.2
  • 20
    • 33744540501 scopus 로고    scopus 로고
    • Participatory Governance as Deliberative Empowerment: The Cultural Politics of Discursive Space
    • Fischer, Frank. 2006. Participatory Governance as Deliberative Empowerment: The Cultural Politics of Discursive Space. American Review of Public Administration 36 (1 19 40.
    • (2006) American Review of Public Administration , vol.36 , Issue.1 , pp. 19-40
    • Fischer, F.1
  • 21
    • 34548846958 scopus 로고
    • Bringing Citizen Voice and Client Focus into Service Delivery. Institute of Development Studies
    • Public Management: A Third Approach? and., Working Paper No. 138. accessed July 19, 2007
    • Goetz, Anne Marie, and John Gaventa. 2001. Bringing Citizen Voice and Client Focus into Service Delivery. Institute of Development Studies, Working Paper No. 138. http://www.ids.ac.uk/ids/bookshop/wp/wp138.pdf accessed July 19, 2007 1988. Public Management: A Third Approach? Public Money and Management 8 : 21 25.
    • (1988) Public Money and Management , vol.8 , pp. 21-25
    • Goetz1    Marie, A.2    Gaventa, J.3
  • 22
    • 33745224092 scopus 로고    scopus 로고
    • Parents, Power and Public Participation: Sure Start, an Experiment in New Labour Governance
    • and
    • Gustafson, Ulla, and Stephen Driver. 2005. Parents, Power and Public Participation: Sure Start, an Experiment in New Labour Governance. Social Policy and Administration 39 (5 528 43.
    • (2005) Social Policy and Administration , vol.39 , Issue.5 , pp. 528-43
    • Gustafson, U.1    Driver, S.2
  • 23
    • 84982705844 scopus 로고
    • A Public Management for All Seasons?
    • Hood, Christopher. 1991. A Public Management for All Seasons? Public Administration 69 (1 3 19.
    • (1991) Public Administration , vol.69 , Issue.1 , pp. 3-19
    • Hood, C.1
  • 25
    • 10844252961 scopus 로고    scopus 로고
    • Service Design, Culture and Performance: Collusion and Co-Production in Health Care
    • and
    • Hyde, Paula, and Huw T.O. Davies. 2004. Service Design, Culture and Performance: Collusion and Co-Production in Health Care. Human Relations 57 (11 1407 26.
    • (2004) Human Relations , vol.57 , Issue.11 , pp. 1407-26
    • Hyde, P.1    Davies, H.T.O.2
  • 26
    • 2942674665 scopus 로고    scopus 로고
    • Community Governance: Voluntary Agencies, Social Justice and the Responsibilization of Citizens
    • and
    • Ilcan, Suzan, and Tanya Basok. 2004. Community Governance: Voluntary Agencies, Social Justice and the Responsibilization of Citizens. Citizenship Studies 8 (2 129 44.
    • (2004) Citizenship Studies , vol.8 , Issue.2 , pp. 129-44
    • Ilcan, S.1    Basok, T.2
  • 27
    • 33646148412 scopus 로고    scopus 로고
    • Innovation Forum. London: Improvement and Development Agency/Local Government Association. [accessed July 19, 2007].
    • Innovation Forum. 2004. Local Public Service Boards: An Innovation Forum "Prospectus." London : Improvement and Development Agency/Local Government Association. http://www.lga.gov.uk/Documents/Publication/ localpublicserviceboards.pdf [accessed July 19, 2007].
    • (2004) Local Public Service Boards: An Innovation Forum "prospectus."
  • 28
    • 85044811892 scopus 로고    scopus 로고
    • Multi-Level Governance and Multi-Level Metagovernance
    • In. edited by. Ian Bache. and. Matthew Flinders, Oxford: Oxford University Press.
    • Jessop, Bob. 2004. Multi-Level Governance and Multi-Level Metagovernance. In Multi-Level Governance, edited by Ian Bache and Matthew Flinders, 49 74. Oxford : Oxford University Press.
    • (2004) Multi-Level Governance , pp. 49-74
    • Jessop, B.1
  • 30
    • 34548845353 scopus 로고
    • Institutionalised Co-Production: Unorthodox Public Service Delivery in Challenging Environments. Institute of Development Studies
    • and., Research Summary No. 18. accessed July 19, 2007. accessed July 19, 2007. Evanston, IL: Institute for Policy Research.
    • Joshi, Anuradha, and Mick Moore. 2003. Institutionalised Co-Production: Unorthodox Public Service Delivery in Challenging Environments. Institute of Development Studies, Research Summary No. 18. http://www.ids.ac.uk/gdr/cfs/drc- pubs/summaries/summary%2018-MooreJoshi-InstiCoprod.pdf accessed July 19, 2007 accessed July 19, 2007 John L. McKnight. 1993. Building Communities from the Inside Out: A Path toward Finding and Mobilizing a Community's Assets. Evanston, IL : Institute for Policy Research.
    • (1993) Building Communities from the Inside Out: A Path Toward Finding and Mobilizing A Community's Assets.
    • Joshi, A.1    Moore, M.2    McKnight, J.L.3
  • 31
    • 33846278678 scopus 로고
    • Look to Customers to Increase Productivity
    • and
    • Lovelock, C. H., and R. F. Young. 1979. Look to Customers to Increase Productivity. Harvard Business Review 57 (3 168 78.
    • (1979) Harvard Business Review , vol.57 , Issue.3 , pp. 168-78
    • Lovelock, C.H.1    Young, R.F.2
  • 35
    • 34548834745 scopus 로고    scopus 로고
    • Paper presented to the Conference on Public Private Partnerships. Belfast, UK, Chartered Institute of Public Finance and Accountancy.
    • Moran, D. 2002. The Real Contract. Paper presented to the Conference on Public Private Partnerships. Belfast, UK, Chartered Institute of Public Finance and Accountancy.
    • (2002) The Real Contract
    • Moran, D.1
  • 36
    • 34548838037 scopus 로고
    • Citizens and Responsibilities
    • In. edited by. Geoff Andrews, London: Lawrence & Wishart.
    • Mulgan, Geoff. 1991. Citizens and Responsibilities. In Citizenship, edited by Geoff Andrews, 37 49. London : Lawrence & Wishart.
    • (1991) Citizenship , pp. 37-49
    • Mulgan, G.1
  • 39
    • 3843148837 scopus 로고    scopus 로고
    • Neighbourhood Renewal Unit (NRU). London: Neighbourhood Renewal Unit.
    • Neighbourhood Renewal Unit (NRU). 2003. Review of Community Participation. London : Neighbourhood Renewal Unit.
    • (2003) Review of Community Participation.
  • 40
    • 0030445008 scopus 로고    scopus 로고
    • Crossing the Great Divide: Coproduction, Synergy and Development
    • Ostrom, Elinor. 1996. Crossing the Great Divide: Coproduction, Synergy and Development. World Development 24 (6 1073 87.
    • (1996) World Development , vol.24 , Issue.6 , pp. 1073-87
    • Ostrom, E.1
  • 43
    • 84965432327 scopus 로고
    • Citizen Participation in the Co-Production of Urban Services
    • Percy, S. 1984. Citizen Participation in the Co-Production of Urban Services. Urban Affairs Quarterly 19 (4 431 46.
    • (1984) Urban Affairs Quarterly , vol.19 , Issue.4 , pp. 431-46
    • Percy, S.1
  • 44
    • 34548851185 scopus 로고    scopus 로고
    • Villa Family: Care for the Elderly in Rural France
    • accessed July 19, 2007, Value Co-Production: Intellectual Origins and Implications for Practice and Research
    • Perrette, Nicholas. 2005. Villa Family: Care for the Elderly in Rural France. http://www.governanceinternational.org/english/ Case%20Study%20Villa%20Family.pdf accessed July 19, 2007 1999. Value Co-Production: Intellectual Origins and Implications for Practice and Research. Strategic Management Journal 20 (1 49 65.
    • (1999) Strategic Management Journal , vol.20 , Issue.1 , pp. 49-65
    • Perrette, N.1
  • 46
    • 34548833914 scopus 로고    scopus 로고
    • Educating Administrators to Interact with Citizens: A Research Note
    • and
    • Schachter, Hindy Lauer, and Manual Aliaga. 2003. Educating Administrators to Interact with Citizens: A Research Note. Public Organization Review 3 (2 191 200.
    • (2003) Public Organization Review , vol.3 , Issue.2 , pp. 191-200
    • Schachter1    Lauer, H.2    Aliaga, M.3
  • 47
    • 0344166266 scopus 로고    scopus 로고
    • The Social Relations of Care
    • In. edited by. Gail Lewis, Sharon Gewirtz, and. Thousand Oaks, CA: Sage Publications.
    • Shakespeare, Tom. 2000. The Social Relations of Care. In Rethinking Social Policy, edited by Gail Lewis, Sharon Gewirtz, and John Clarke, 52 65. Thousand Oaks, CA : Sage Publications.
    • (2000) Rethinking Social Policy , pp. 52-65
    • Shakespeare, T.1    Clarke, J.2
  • 48
    • 84965481566 scopus 로고
    • Towards a New Understanding of Urban Services and Citizen Participation: The Co-Production Concept
    • Sharp, E. 1980. Towards a New Understanding of Urban Services and Citizen Participation: The Co-Production Concept. Midwest Review of Public Administration 14 : 105 18.
    • (1980) Midwest Review of Public Administration , vol.14 , pp. 105-18
    • Sharp, E.1
  • 49
    • 13444304360 scopus 로고    scopus 로고
    • Jurisdictional Integrity, Polycentrism and the Design of Democratic Governance
    • Skelcher, C. 2005. Jurisdictional Integrity, Polycentrism and the Design of Democratic Governance. Governance 18 (1 89 110.
    • (2005) Governance , vol.18 , Issue.1 , pp. 89-110
    • Skelcher, C.1
  • 51
    • 33746950903 scopus 로고    scopus 로고
    • Power, Participation and the Practice of Accountability
    • and
    • Sullivan, H., M. Barnes, J. Newman, and A. Knops. 2004. Power, Participation and the Practice of Accountability. Local Governance 30 (1 42 51.
    • (2004) Local Governance , vol.30 , Issue.1 , pp. 42-51
    • Sullivan, H.1    Barnes, M.2    Newman, J.3    Knops, A.4
  • 54
    • 34548836061 scopus 로고    scopus 로고
    • Office of the Deputy Prime Minister (ODPM)
    • United Kingdom. London: Office of the Deputy Prime Minister.
    • United Kingdom. Office of the Deputy Prime Minister (ODPM). 2005. Citizen Engagement and Public Services: Why Neighbourhoods Matter. London : Office of the Deputy Prime Minister.
    • (2005) Citizen Engagement and Public Services: Why Neighbourhoods Matter.
  • 56
    • 0037537339 scopus 로고
    • Citizen Participation in Services: Methodological and Policy Issues in Co-Production Research
    • and
    • Warren, R., K. S. Harlow, and M. S. Rosentraub. 1982. Citizen Participation in Services: Methodological and Policy Issues in Co-Production Research. Southwestern Review of Management and Economics 2 : 41 55.
    • (1982) Southwestern Review of Management and Economics , vol.2 , pp. 41-55
    • Warren, R.1    Harlow, K.S.2    Rosentraub, M.S.3
  • 57
    • 84925922070 scopus 로고
    • Coproduction: Citizen Participation in Service Delivery
    • Whitaker, Gordon P. 1980. Coproduction: Citizen Participation in Service Delivery. Public Administration Review 40 (3 240 46.
    • (1980) Public Administration Review , vol.40 , Issue.3 , pp. 240-46
    • Whitaker, G.P.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.