메뉴 건너뛰기




Volumn 21, Issue 2, 2015, Pages 68-72

A cross-sectional study of the quality of telephone triage in a primary care out-of-hours service

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; CHILD; CLINICAL COMPETENCE; CROSS-SECTIONAL STUDY; EMERGENCY HEALTH SERVICE; HEALTH CARE QUALITY; HUMAN; ORGANIZATION AND MANAGEMENT; OUT-OF-HOURS CARE; PRIMARY HEALTH CARE; PROCEDURES; STANDARDS; TELEPHONE; TREATMENT OUTCOME;

EID: 84924777729     PISSN: 1357633X     EISSN: 17581109     Source Type: Journal    
DOI: 10.1177/1357633X14566573     Document Type: Article
Times cited : (7)

References (22)
  • 1
    • 52649181719 scopus 로고    scopus 로고
    • Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study
    • Derkx HP,Rethans JJ,Muijtjens AM, et al.Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study.BMJ. 2008;337:a1264-a1264
    • (2008) BMJ , vol.337 , pp. 1264
    • Derkx, H.P.1    Rethans, J.J.2    Muijtjens, A.M.3
  • 3
    • 78049437208 scopus 로고    scopus 로고
    • The effective management of out of hours treatment in primary care using telephone clinical assessment software (TeleAssess)
    • Altmeyer-Ennis S,Littler J.The effective management of out of hours treatment in primary care using telephone clinical assessment software (TeleAssess).J R Army Med Corps. 2010;156:212-3
    • (2010) J R Army Med Corps , vol.156 , pp. 212-213
    • Altmeyer-Ennis, S.1    Littler, J.2
  • 4
    • 84897548315 scopus 로고    scopus 로고
    • Question design in nurse-led and GP-led telephone triage for same-day appointment requests: a comparative investigation
    • Murdoch J,Barnes R,Pooler J,Lattimer V,Fletcher E,Campbell JL.Question design in nurse-led and GP-led telephone triage for same-day appointment requests: a comparative investigation.BMJ Open. 2014;4:e004515-e004515
    • (2014) BMJ Open , vol.4 , pp. 004515
    • Murdoch, J.1    Barnes, R.2    Pooler, J.3    Lattimer, V.4    Fletcher, E.5    Campbell, J.L.6
  • 5
    • 37549046332 scopus 로고    scopus 로고
    • Impact of telephone triage on emergency after hours GP Medicare usage: a time-series analysis
    • Dunt D,Wilson R,Day SE,Kelaher M,Gurrin L.Impact of telephone triage on emergency after hours GP Medicare usage: a time-series analysis.Aust New Zealand Health Policy. 2007;4:21-21
    • (2007) Aust New Zealand Health Policy , vol.4 , pp. 21
    • Dunt, D.1    Wilson, R.2    Day, S.E.3    Kelaher, M.4    Gurrin, L.5
  • 6
    • 70350574012 scopus 로고    scopus 로고
    • Nurse telephone consultation for out of hours primary care can save money through reduced ER admission, surgery attendance and GP home visits
    • Raftery J.Nurse telephone consultation for out of hours primary care can save money through reduced ER admission, surgery attendance and GP home visits.Evidence-based Healthcare. 2000;4:61-161
    • (2000) Evidence-based Healthcare , vol.4 , pp. 61-161
    • Raftery, J.1
  • 7
    • 0037471795 scopus 로고    scopus 로고
    • Primary care in the United States: primary care gatekeeping and referrals: effective filter or failed experiment?
    • Forrest CB.Primary care in the United States: primary care gatekeeping and referrals: effective filter or failed experiment?.BMJ. 2003;326:692-5
    • (2003) BMJ , vol.326 , pp. 692-695
    • Forrest, C.B.1
  • 8
    • 70350569995 scopus 로고    scopus 로고
    • Barriers and facilitators for successful after hours care model implementation: reducing ED utilisation
    • Fry MM.Barriers and facilitators for successful after hours care model implementation: reducing ED utilisation.Australas Emerg Nurs J. 2009;12:137-144
    • (2009) Australas Emerg Nurs J , vol.12 , pp. 137-144
    • Fry, M.M.1
  • 9
    • 84921705321 scopus 로고    scopus 로고
    • Telephone consultation and triage: effects on health care use and patient satisfaction
    • Bunn F,Byrne G,Kendall S.Telephone consultation and triage: effects on health care use and patient satisfaction.Cochrane Database Syst Rev. 2004;4:CD004180-CD004180
    • (2004) Cochrane Database Syst Rev , vol.4 , pp. 004180
    • Bunn, F.1    Byrne, G.2    Kendall, S.3
  • 10
    • 0141430970 scopus 로고    scopus 로고
    • Parental compliance with after hours telephone triage advice: nurse advice service versus on-call pediatricians
    • Lee TJ,Baraff LJ,Wall SP,Guzy J,Johnson D,Woo H.Parental compliance with after hours telephone triage advice: nurse advice service versus on-call pediatricians.Clin Pediatr (Phila). 2003;42:613-9
    • (2003) Clin Pediatr (Phila) , vol.42 , pp. 613-619
    • Lee, T.J.1    Baraff, L.J.2    Wall, S.P.3    Guzy, J.4    Johnson, D.5    Woo, H.6
  • 11
    • 84858290124 scopus 로고    scopus 로고
    • Caller self-care decisions following teletriage advice
    • Williams B,Warren S,McKim R,Janzen W.Caller self-care decisions following teletriage advice.J Clin Nurs. 2012;21:1041-50
    • (2012) J Clin Nurs , vol.21 , pp. 1041-1050
    • Williams, B.1    Warren, S.2    McKim, R.3    Janzen, W.4
  • 12
    • 0036843939 scopus 로고    scopus 로고
    • Caller satisfaction with after-hours telephone advice: nurse advice service versus on-call pediatricians
    • Lee TJ,Guzy J,Johnson D,Woo H,Baraff LJ.Caller satisfaction with after-hours telephone advice: nurse advice service versus on-call pediatricians.Pediatrics. 2002;110:865-72
    • (2002) Pediatrics , vol.110 , pp. 865-872
    • Lee, T.J.1    Guzy, J.2    Johnson, D.3    Woo, H.4    Baraff, L.J.5
  • 13
    • 78650398632 scopus 로고    scopus 로고
    • ‘Quod scripsi, scripsi.' The quality of the report of telephone consultations at Dutch out-of-hours centres
    • Derkx H,Rethans JJ,Muijtjens A, et al.‘Quod scripsi, scripsi.' The quality of the report of telephone consultations at Dutch out-of-hours centres.Qual Saf Health Care. 2010;19:e1-e1
    • (2010) Qual Saf Health Care , vol.19 , pp. 1
    • Derkx, H.1    Rethans, J.J.2    Muijtjens, A.3
  • 14
    • 58149260024 scopus 로고    scopus 로고
    • Quality of communication during telephone triage at Dutch out-of-hours centres
    • ,,, et al.. ;:-
    • Derkx HP,Rethans JJ,Maiburg BH, et al.Quality of communication during telephone triage at Dutch out-of-hours centres.Patient Educ Couns. 2009;74:174-8
    • (2009) Patient Educ Couns , vol.74 , pp. 174-178
    • Derkx, H.P.1    Rethans, J.J.2    Maiburg, B.H.3
  • 15
    • 34248581124 scopus 로고    scopus 로고
    • Assessing communication skills of clinical call handlers working at an out-of-hours centre: development of the RICE rating scale
    • Derkx HP,Rethans JJ,Knottnerus JA,Ram PM.Assessing communication skills of clinical call handlers working at an out-of-hours centre: development of the RICE rating scale.Br J Gen Pract. 2007;57:383-7
    • (2007) Br J Gen Pract , vol.57 , pp. 383-387
    • Derkx, H.P.1    Rethans, J.J.2    Knottnerus, J.A.3    Ram, P.M.4
  • 16
    • 84871724454 scopus 로고    scopus 로고
    • The effectiveness and cost-effectiveness of telephone triage of patients requesting same day consultations in general practice: study protocol for a cluster randomised controlled trial comparing nurse-led and GP-led management systems (ESTEEM)
    • ,,, et al.. ;:-
    • Campbell JL,Britten N,Green C, et al.The effectiveness and cost-effectiveness of telephone triage of patients requesting same day consultations in general practice: study protocol for a cluster randomised controlled trial comparing nurse-led and GP-led management systems (ESTEEM).Trials. 2013;14:4-4
    • (2013) Trials , vol.14 , pp. 4
    • Campbell, J.L.1    Britten, N.2    Green, C.3
  • 17
    • 34249082753 scopus 로고    scopus 로고
    • Unannounced standardised patients in real practice: a systematic literature review
    • Rethans JJ,Gorter S,Bokken L,Morrison L.Unannounced standardised patients in real practice: a systematic literature review.Med Educ. 2007;41:537-49
    • (2007) Med Educ , vol.41 , pp. 537-549
    • Rethans, J.J.1    Gorter, S.2    Bokken, L.3    Morrison, L.4
  • 18
    • 0003062219 scopus 로고
    • Assessment of clinical skills with standardized patients: state of the art
    • Van der Vleuten CPM,Swanson DB.Assessment of clinical skills with standardized patients: state of the art.Teach Learn Med. 1990;2:58-76
    • (1990) Teach Learn Med , vol.2 , pp. 58-76
    • Van der Vleuten, C.P.M.1    Swanson, D.B.2
  • 19
    • 0036408405 scopus 로고    scopus 로고
    • The relationship between competence and performance: implications for assessing practice performance
    • ,,, et al.. ;:-
    • Rethans JJ,Norcini JJ,Barón-Maldonado M, et al.The relationship between competence and performance: implications for assessing practice performance.Med Educ. 2002;36:901-9
    • (2002) Med Educ , vol.36 , pp. 901-909
    • Rethans, J.J.1    Norcini, J.J.2    Barón-Maldonado, M.3
  • 20
    • 0347532724 scopus 로고    scopus 로고
    • Mystery shopping in health service evaluation
    • Moriarty H,McLeod D,Dowell A.Mystery shopping in health service evaluation.Br J Gen Pract. 2003;53:942-6
    • (2003) Br J Gen Pract , vol.53 , pp. 942-946
    • Moriarty, H.1    McLeod, D.2    Dowell, A.3
  • 21
    • 84856100801 scopus 로고    scopus 로고
    • Is computer-assisted telephone triage safe? A prospective surveillance study in walk-in patients with non-life-threatening medical conditions
    • Meer A,Gwerder T,Duembgen L,Zumbrunnen N,Zimmermann H.Is computer-assisted telephone triage safe? A prospective surveillance study in walk-in patients with non-life-threatening medical conditions.Emerg Med J. 2012;29:124-8
    • (2012) Emerg Med J , vol.29 , pp. 124-128
    • Meer, A.1    Gwerder, T.2    Duembgen, L.3    Zumbrunnen, N.4    Zimmermann, H.5
  • 22
    • 0037349761 scopus 로고    scopus 로고
    • Computer assisted assessment and advice for “non-serious” 999 ambulance service callers: the potential impact on ambulance despatch
    • ,,, et al.. ;:-
    • Dale J,Higgins J,Williams S, et al.Computer assisted assessment and advice for “non-serious” 999 ambulance service callers: the potential impact on ambulance despatch.Emerg Med J. 2003;20:178-83
    • (2003) Emerg Med J , vol.20 , pp. 178-183
    • Dale, J.1    Higgins, J.2    Williams, S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.