Quod scripsi, scripsi. The quality of the report of telephone consultations at Dutch out-of-hours centres

Quality and Safety in Health Care

Volumn 19, Issue 6, 2010, Pages

  Derkx, Hay ^a   Rethans, Jan Joost ^a   Muijtjens, Arno ^a   Maiburg, Bas ^a   Winkens, Ron ^a   Van Rooij, Harrie ^b   Knottnerus, André ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

^b Primary Care Out of hours Centre   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CROSS-SECTIONAL STUDY; HEALTH CARE DELIVERY; HUMAN; INFORMATION PROCESSING; NETHERLANDS; PATIENT REFERRAL; STANDARD; TELEPHONE; UTILIZATION REVIEW;

AFTER-HOURS CARE; CROSS-SECTIONAL STUDIES; DATA COLLECTION; HUMANS; NETHERLANDS; REFERRAL AND CONSULTATION; TELEPHONE;

EID: 78650398632     PISSN: 14753898     EISSN: 14753901     Source Type: Journal    
DOI: 10.1136/qshc.2008.027920     Document Type: Article

References (11)

1. Crouch R. An investigation into the effects of a computer based decision support program on Accident and Emergency nurses' assessment strategies in telephone consultation. Thesis. University of Surrey, 2000.
2. Lattimer V, George S, Thompson F, et al. Safety and effectiveness of nurse telephone consultation in out of hours primary care: Randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group. BMJ 1998;317:1054-9.
3. Röhlig HW. Documentation in law and general practice. Zentralbl Chir 1999;124:49-51.
4. Roberts RG. Seven reasons family doctors get sued and how to reduce your risk. Fam Pract Manag 2003;10:29-34.
5. Giesen P. Quality of out-of-hours care in The Netherlands. Thesis. UMC St Radboud Nijmegen 2007.
6. Spies TH, Mokkink HG, De Vries Robbé PF, et al. Which data source in clinical performance assessment? A pilot study comparing self-recording with patient records and observation. Int J Qual Health Care 2004;16:65-72.
7. Rethans J-J, Martin E, Metsemakers J. To what extent do clinical notes by general practitioners reflect actual medical performance? A study using simulated patients. BJGP 1994;44:153-6.
8. Post J. Large scale primary care service during after-hours. Thesis. University of Groningen, The Netherlands, Groningen 2004.
9. Dale J, Williams S, Crouch R, et al. A study of out-of-hours telephone advice from an A&E department. Br J Nurs 1997;6:171-4.
10. Crouch R, Patel A, Williams S, et al. An analysis of telephone calls to an inner-city accident and emergency department. J R Soc Med 1996;89:324-8.
11. Inspectie voor de Volksgezondheid. Huisartsenposten vertonen nog veel kinderziekten. Den Haag 6 mei. 2004. (Dutch Health Care Inspectorate 'Out of hours centres in The Netherlands show teething problems' The Hague, 2004).