Evaluation of a quality improvement intervention to increase use of telephonic interpretation

Pediatrics

Volumn 135, Issue 3, 2015, Pages e709-e716

  Lion, K Casey ^a,b   Ebel, Beth E ^a,b,c,d   Rafton, Sarah ^c   Zhou, Chuan ^a,b   Hencz, Patty ^c   Mangione Smith, Rita ^a,b  

^a UNIVERSITY OF WASHINGTON SCHOOL OF MEDICINE   (United States)

^b SEATTLE CHILDREN S RESEARCH INSTITUTE   (United States)

^c SEATTLE CHILDREN S HOSPITAL   (United States)

^d UNIVERSITY OF WASHINGTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CANADA; HEALTH CARE ACCESS; HEALTH CARE AVAILABILITY; HEALTH CARE UTILIZATION; HUMAN; INFORMATION SERVICE; INTERPRETER SERVICE; LANGUAGE; PEDIATRIC HOSPITAL; PRIORITY JOURNAL; TELEPHONE; THERAPY DELAY; TOTAL QUALITY MANAGEMENT; CHILD; COMMUNICATION DISORDER; FEMALE; HEALTH CARE DISPARITY; HOSPITAL; MALE; ORGANIZATION AND MANAGEMENT; PARENT; PRESCHOOL CHILD; PSYCHOLOGY; STANDARDS; TRANSLATING (LANGUAGE); UNITED STATES;

CHILD; CHILD, PRESCHOOL; COMMUNICATION BARRIERS; FEMALE; HEALTHCARE DISPARITIES; HOSPITALS, PEDIATRIC; HUMANS; MALE; PARENTS; QUALITY IMPROVEMENT; TELEPHONE; TRANSLATING; WASHINGTON;

EID: 84924325627     PISSN: 00314005     EISSN: 10984275     Source Type: Journal    
DOI: 10.1542/peds.2014-2024     Document Type: Article

References (41)

1. US Census Bureau. American Community Survey 2006. Available at: http://factfinder.census.gov/servlet/DatasetMainPageServlet?-program= DEC&-submenuId=&-lang=en&-ts=. Accessed June 21, 2010
2. Hampers LC, McNulty JE. Professional interpreters and bilingual physicians in a pediatric emergency department: effect on resource utilization. Arch Pediatr Adolesc Med. 2002;156(11): 1108-1113
3. Morales LS, Cunningham WE, Brown JA, Liu H, Hays RD. Are Latinos less satisfied with communication by health care providers? J Gen Intern Med. 1999;14(7): 409-417
4. Mazor SS, Hampers LC, Chande VT, Krug SE. Teaching Spanish to pediatric emergency physicians: effects on patient satisfaction. Arch Pediatr Adolesc Med. 2002;156(7):693-695
5. Kravitz RL, Helms LJ, Azari R, Antonius D, Melnikow J. Comparing the use of physician time and health care resources among patients speaking English, Spanish, and Russian. Med Care. 2000;38(7):728-738
6. Wilson E, Chen AH, Grumbach K, Wang F, Fernandez A. Effects of limited English proficiency and physician language on health care comprehension. J Gen Intern Med. 2005;20(9):800-806
7. Levas MN, Dayan PS, Mittal MK, et al Effect of Hispanic ethnicity and language barriers on appendiceal perforation rates and imaging in children. J Pediatr. 2014;164(6):1286-1291
8. Cohen AL, Rivara F, Marcuse EK, McPhillips H, Davis R. Are language barriers associated with serious medical events in hospitalized pediatric patients? Pediatrics. 2005;116(3): 575-579
9. Divi C, Koss RG, Schmaltz SP, Loeb JM. Language proficiency and adverse events in US hospitals: a pilot study. Int J Qual Health Care. 2007;19(2):60-67
10. Bartlett G, Blais R, Tamblyn R, Clermont RJ, MacGibbon B. Impact of patient communication problems on the risk of preventable adverse events in acute care settings. CMAJ. 2008;178(12): 1555-1562
11. Lion KC, Rafton SA, Shafii J, et al Association between language, serious adverse events and length of stay among hospitalized children. Hosp Pediatr. 2013; 3(3):219-225
12. Flores G. The impact of medical interpreter services on the quality of health care: a systematic review. Med Care Res Rev. 2005;62(3):255-299
13. Karliner LS, Jacobs EA, Chen AH, Mutha S. Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Serv Res. 2007; 42(2):727-754
14. Crossman KL, Wiener E, Roosevelt G, Bajaj L, Hampers LC. Interpreters: telephonic, in-person interpretation and bilingual providers. Pediatrics. 2010; 125(3). Available at: www.pediatrics.org/cgi/content/full/125/3/e631
15. DeCamp LR, Kuo DZ, Flores G, O'Connor K, Minkovitz CS. Changes in language services use by US pediatricians. Pediatrics. 2013;132(2). Available at: www.pediatrics.org/cgi/content/full/132/2/e396
16. Diamond LC, Wilson-Stronks A, Jacobs EA. Do hospitals measure up to the national culturally and linguistically appropriate services standards? Med Care. 2010; 48(12):1080-1087
17. Ginde AA, Clark S, Camargo CA Jr. Language barriers among patients in Boston emergency departments: use of medical interpreters after passage of interpreter legislation. J Immigr Minor Health. 2009;11(6):527-530
18. Ramirez D, Engel KG, Tang TS. Language interpreter utilization in the emergency department setting: a clinical review. J Health Care Poor Underserved. 2008; 19(2):352-362
19. Schenker Y, Pérez-Stable EJ, Nickleach D, Karliner LS. Patterns of interpreter use for hospitalized patients with limited English proficiency. J Gen Intern Med. 2011;26(7):712-717
20. Lion KC, Thompson DA, Cowden JD, et al. Impact of language proficiency testing on provider use of Spanish for clinical care. Pediatrics. 2012;130(1). Available at: www.pediatrics.org/cgi/content/full/130/1/e80
21. Baurer D, Yonek JC, Cohen AB, Restuccia JD, Hasnain-Wynia R. System-level factors affecting clinicians' perceptions and use of interpreter services in California public hospitals. J Immigr Minor Health. 2014;16(2):211-217
22. Bonacruz Kazzi G, Cooper C. Barriers to the use of interpreters in emergency room paediatric consultations. J Paediatr Child Health. 2003;39(4): 259-263
23. Gadon M, Balch GI, Jacobs EA. Caring for patients with limited English proficiency: the perspectives of small group practitioners. J Gen Intern Med. 2007;22 (suppl 2):341-346
24. Lion KC, Thompson DA, Cowden JD, et al. Clinical Spanish use and language proficiency testing among pediatric residents. Acad Med. 2013;88(10): 1478-1484
25. Andres E, Wynia M, Regenstein M, Maul L. Should I call an interpreter?-How do physicians with second language skills decide? J Health Care Poor Underserved. 2013;24(2):525-539
26. Flores G, Abreu M, Barone CP, Bachur R, Lin H. Errors of medical interpretation and their potential clinical consequences: a comparison of professional versus ad hoc versus no interpreters. Ann Emerg Med. 2012;60(5): 545-553
27. Flores G, Abreu M, Schwartz I, Hill M. The importance of language and culture in pediatric care: case studies from the Latino community. J Pediatr. 2000;137(6): 842-848
28. Flores G, Laws MB, Mayo SJ, et al. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics. 2003; 111(1):6-14
29. Karliner LS, Napoles-Springer AM, Schillinger D, Bibbins-Domingo K, Pérez-Stable EJ. Identification of limited English proficient patients in clinical care. J Gen Intern Med. 2008;23(10): 1555-1560
30. US Department of Health and Human Services Office of Minority Health. National Standards for Culturally and Linguistically Appropriate Services in Health Care. Washington, DC: US Department of Health and Human Services Office of Minority Health; 2001
31. Moreno MR, Otero-Sabogal R, Newman J. Assessing dual-role staff-interpreter linguistic competency in an integrated healthcare system. J Gen Intern Med. 2007;22(suppl 2):331-335
32. Clark DM, Silvester K, Knowles S. Lean management systems: creating a culture of continuous quality improvement. J Clin Pathol. 2013;66(8):638-643
33. Jenkinson C, Coulter A, Bruster S. The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countries. Int J Qual Health Care. 2002;14(5): 353-358
34. Co JP, Sternberg SB, Homer CJ. Measuring patient and family experiences of health care for children. Acad Pediatr. 2011;11(suppl 3):S59-S67
35. Wagner AK, Soumerai SB, Zhang F, Ross-Degnan D. Segmented regression analysis of interrupted time series studies in medication use research. J Clin Pharm Ther. 2002; 27(4):299-309
36. Locatis C, Williamson D, Gould-Kabler C, et al. Comparing in-person, video, and telephonic medical interpretation. J Gen Intern Med. 2010;25(4): 345-350
37. Nápoles AM, Santoyo-Olsson J, Karliner LS, O'Brien H, Gregorich SE, Pérez-Stable EJ. Clinician ratings of interpreter mediated visits in underserved primary care settings with ad hoc, in-person professional, and video conferencing modes. J Health Care Poor Underserved. 2010;21(1):301-317
38. Hulscher ME, Wensing M, van Der Weijden T, Grol R. Interventions to implement prevention in primary care. Cochrane Database Syst Rev. 2001;(1): CD000362
39. Regenstein M, Huang J, West C, Trott J, Mead H, Andres E. Improving the quality of language services delivery: findings from a hospital quality improvement initiative. J Healthc Qual. 2012;34(2): 53-63
40. Tuot DS, Lopez M, Miller C, Karliner LS. Impact of an easy-access telephonic interpreter program in the acute care setting: an evaluation of a quality improvement intervention. Jt Comm J Qual Patient Saf. 2012;38(2):81-88
41. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001