메뉴 건너뛰기




Volumn 48, Issue 12, 2010, Pages 1080-1087

Do hospitals measure up to the national culturally and linguistically appropriate services standards?

Author keywords

communication; federal regulations; hospitals; language barriers; survey

Indexed keywords

ARTICLE; CLINICAL PRACTICE; CONTROLLED STUDY; CROSS-SECTIONAL STUDY; CULTURALLY AND LINGUISTICALLY APPROPRIATE SERVICE; ENGLISH AS A SECOND LANGUAGE; GOVERNMENT; HEALTH CARE MANAGEMENT; HEALTH CARE POLICY; HEALTH SERVICE; HUMAN; LANGUAGE; LINGUISTICS; MEDICAL DOCUMENTATION; PATIENT INFORMATION; PATIENT RIGHT; PRACTICE GUIDELINE; PRIORITY JOURNAL; STANDARD; UNITED STATES;

EID: 78650178907     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/MLR.0b013e3181f380bc     Document Type: Article
Times cited : (97)

References (37)
  • 1
    • 11844306091 scopus 로고    scopus 로고
    • Language use and English-speaking ability: 2000
    • Available at Updated October 2003; Cited October 23, 2006
    • Shin HB, Bruno R. Language use and English-speaking ability: 2000. U.S. Census; 2003. Available at: http://www.census.gov/prod/2003pubs/ c2kbr-29.pdf. Updated October 2003; Cited October 23, 2006.
    • (2003) U.S. Census
    • Shin, H.B.1    Bruno, R.2
  • 3
    • 0032184781 scopus 로고    scopus 로고
    • Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients
    • Baker DW, Hayes R, Fortier JP. Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients. Med Care. 1998;36:1461-1470.
    • (1998) Med Care , vol.36 , pp. 1461-1470
    • Baker, D.W.1    Hayes, R.2    Fortier, J.P.3
  • 4
    • 0033049042 scopus 로고    scopus 로고
    • Impact of language barriers on patient satisfaction in an emergency department
    • Carrasquillo O, Orav EJ, Brennan TA, et al. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med. 1999;14:82-87.
    • (1999) J Gen Intern Med , vol.14 , pp. 82-87
    • Carrasquillo, O.1    Orav, E.J.2    Brennan, T.A.3
  • 5
    • 0032789463 scopus 로고    scopus 로고
    • Are Latinos less satisfied with communication by health care providers?
    • Morales LS, Cunningham WE, Brown JA, et al. Are Latinos less satisfied with communication by health care providers? J Gen Intern Med. 1999;14:409-417.
    • (1999) J Gen Intern Med , vol.14 , pp. 409-417
    • Morales, L.S.1    Cunningham, W.E.2    Brown, J.A.3
  • 6
    • 0018376616 scopus 로고
    • Effects of interpreters on the evaluation of psychopathology in non-English-speaking patients
    • Marcos LR. Effects of interpreters on the evaluation of psychopathology in non-English-speaking patients. Am J Psychiatry. 1979;136:171-174.
    • (1979) Am J Psychiatry , vol.136 , pp. 171-174
    • Marcos, L.R.1
  • 7
    • 15744373033 scopus 로고    scopus 로고
    • A qualitative report of patient problems and postoperative instructions
    • Atchison KA, Black EE, Leathers R, et al. A qualitative report of patient problems and postoperative instructions. J Oral Maxillofac Surg. 2005; 63:449-456.
    • (2005) J Oral Maxillofac Surg , vol.63 , pp. 449-456
    • Atchison, K.A.1    Black, E.E.2    Leathers, R.3
  • 8
    • 28444433097 scopus 로고    scopus 로고
    • Effects of limited English proficiency and physician language on health care comprehension
    • Wilson E, Chen AH, Grumbach K, et al. Effects of limited English proficiency and physician language on health care comprehension. J Gen Intern Med. 2005;20:800-806.
    • (2005) J Gen Intern Med , vol.20 , pp. 800-806
    • Wilson, E.1    Chen, A.H.2    Grumbach, K.3
  • 9
    • 12144287335 scopus 로고    scopus 로고
    • The effect of English language proficiency on length of stay and in-hospital mortality [comment]
    • John-Baptiste A, Naglie G, Tomlinson G, et al. The effect of English language proficiency on length of stay and in-hospital mortality [comment]. J Gen Intern Med. 2004;19:221-228.
    • (2004) J Gen Intern Med , vol.19 , pp. 221-228
    • John-Baptiste, A.1    Naglie, G.2    Tomlinson, G.3
  • 10
    • 0035115948 scopus 로고    scopus 로고
    • When nurses double as interpreters: A study of Spanish-speaking patients in a US primary care setting
    • Elderkin-Thompson V, Cohen Silver R, Waitzkin H. When nurses double as interpreters: a study of Spanish-speaking patients in a US primary care setting. Soc Sci Med. 2001;52:1343-1358.
    • (2001) Soc Sci Med , vol.52 , pp. 1343-1358
    • Elderkin-Thompson, V.1    Cohen Silver, R.2    Waitzkin, H.3
  • 11
    • 0027511985 scopus 로고
    • Ethnicity as a risk factor for inadequate emergency department analgesia
    • Todd KH, Samaroo N, Hoffman JR. Ethnicity as a risk factor for inadequate emergency department analgesia. JAMA. 1993;269:1537-1539.
    • (1993) JAMA , vol.269 , pp. 1537-1539
    • Todd, K.H.1    Samaroo, N.2    Hoffman, J.R.3
  • 12
    • 16544387371 scopus 로고    scopus 로고
    • Language barrier leads to the unnecessary intubation of trauma patients
    • Bard MR, Goettler CE, Schenarts PJ, et al. Language barrier leads to the unnecessary intubation of trauma patients. Am Surg. 2004;70:783-786.
    • (2004) Am Surg , vol.70 , pp. 783-786
    • Bard, M.R.1    Goettler, C.E.2    Schenarts, P.J.3
  • 13
    • 33746075934 scopus 로고    scopus 로고
    • Language barriers to health care in the United States
    • Flores G. Language barriers to health care in the United States. N Engl J Med. 2006;355:229-231.
    • (2006) N Engl J Med , vol.355 , pp. 229-231
    • Flores, G.1
  • 14
    • 0037225224 scopus 로고    scopus 로고
    • Errors in medical interpretation and their potential clinical consequences in pediatric encounters
    • Flores G, Laws MB, Mayo SJ, et al. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics. 2003;111:6-14.
    • (2003) Pediatrics , vol.111 , pp. 6-14
    • Flores, G.1    Laws, M.B.2    Mayo, S.J.3
  • 15
    • 0030751833 scopus 로고    scopus 로고
    • Is language a barrier to the use of preventive services?
    • Woloshin S, Schwartz LM, Katz SJ, et al. Is language a barrier to the use of preventive services? J Gen Intern Med. 1997;12:472-477.
    • (1997) J Gen Intern Med , vol.12 , pp. 472-477
    • Woloshin, S.1    Schwartz, L.M.2    Katz, S.J.3
  • 16
    • 33947164820 scopus 로고    scopus 로고
    • Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature
    • Karliner LS, Jacobs EA, Chen AH, et al. Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Serv Res. 2007;42:727-754.
    • (2007) Health Serv Res , vol.42 , pp. 727-754
    • Karliner, L.S.1    Jacobs, E.A.2    Chen, A.H.3
  • 17
    • 77954835841 scopus 로고
    • Available at Cited October 2, 2008
    • Title VI of the Civil Rights Act, 1964. Available at: http://www.usdoj.gov/ crt/cor/coord/titlevi.php. Cited October 2, 2008.
    • (1964) Title VI of the Civil Rights Act
  • 18
    • 78650169130 scopus 로고    scopus 로고
    • National standards for culturally and linguistically appropriate services in Health Care U.S. Department of Health and Human Services-Office of Minority Health Available at Cited October 23, 2006
    • National standards for culturally and linguistically appropriate services in Health Care. U.S. Department of Health and Human Services-Office of Minority Health, 2001. Available at: http://www.omhrc.gov/assets/ pdf/checked/executive. pdf. Cited October 23, 2006.
    • (2001)
  • 19
    • 44049106544 scopus 로고    scopus 로고
    • Access to hospital interpreter services for limited English proficient patients in New Jersey: A statewide evaluation
    • Flores G, Torres S, Holmes LJ, et al. Access to hospital interpreter services for limited English proficient patients in New Jersey: a statewide evaluation. J Health Care Poor Underserved. 2008;19:391-415.
    • (2008) J Health Care Poor Underserved , vol.19 , pp. 391-415
    • Flores, G.1    Torres, S.2    Holmes, L.J.3
  • 20
    • 38349149573 scopus 로고    scopus 로고
    • Cultural and linguistic competence in healthcare: The case of Alabama general hospitals
    • Whitman M, Davis J. Cultural and linguistic competence in healthcare: the case of Alabama general hospitals. J Healthcare Manag. 2008;53: 26-39.
    • (2008) J Healthcare Manag , vol.53 , pp. 26-39
    • Whitman, M.1    Davis, J.2
  • 22
    • 50049116134 scopus 로고    scopus 로고
    • Improving language access in California hospitals: A report of the California Health Workforce Tracking Collaborative
    • Available at Cited February 26, 2009
    • Dower C, Kaiser J. Improving language access in California hospitals: a report of the California Health Workforce Tracking Collaborative. San Francisco, XX: The Center for the Health Professions; 2007. Available at: http://www.futurehealth.ucsf.edu/pdf-files/LangAccess-for%20publication% 20091807.pdf. Cited February 26, 2009.
    • (2007) San Francisco XX: The Center for the Health Professions
    • Dower, C.1    Kaiser, J.2
  • 25
    • 78650172576 scopus 로고    scopus 로고
    • Amy Wilson-Stronks M, ed Chicago, IL: NORC at the University of Chicago
    • Summary of Proposed Sampling Approach. In: Amy Wilson-Stronks M, ed. Chicago, IL: NORC at the University of Chicago; 2004:8.
    • (2004) Summary of Proposed Sampling Approach , vol.8
  • 26
    • 58649100456 scopus 로고    scopus 로고
    • Getting by: Underuse of interpreters by resident physicians
    • Diamond L, Schenker Y, Bradley E, et al. Getting by: underuse of interpreters by resident physicians. J Gen Intern Med. 2009;24:256-262.
    • (2009) J Gen Intern Med , vol.24 , pp. 256-262
    • Diamond, L.1    Schenker, Y.2    Bradley, E.3
  • 27
    • 33748439820 scopus 로고    scopus 로고
    • Resident physicians' use of professional and nonprofessional interpreters: A national survey
    • Lee KC, Winickoff JP, Kim MK, et al. Resident physicians' use of professional and nonprofessional interpreters: a national survey. JAMA. 2006;296:1050-1053.
    • (2006) JAMA , vol.296 , pp. 1050-1053
    • Lee, K.C.1    Winickoff, J.P.2    Kim, M.K.3
  • 28
    • 1642393347 scopus 로고    scopus 로고
    • The language divide. The importance of training in the use of interpreters for outpatient practice
    • Karliner LS, Perez-Stable EJ, Gildengorin G. The language divide. The importance of training in the use of interpreters for outpatient practice. J Gen Intern Med. 2004;19:175-183.
    • (2004) J Gen Intern Med , vol.19 , pp. 175-183
    • Karliner, L.S.1    Perez-Stable, E.J.2    Gildengorin, G.3
  • 30
    • 35448958165 scopus 로고    scopus 로고
    • Assessing dual-role staff-interpreter linguistic competency in an integrated healthcare system
    • Moreno M, Otero-Sabogal R, Newman J. Assessing dual-role staff-interpreter linguistic competency in an integrated healthcare system. J Gen Intern Med. 2007;22(suppl 2):331-335.
    • (2007) J Gen Intern Med , vol.22 , Issue.SUPPL. 2 , pp. 331-335
    • Moreno, M.1    Otero-Sabogal, R.2    Newman, J.3
  • 31
    • 34447542646 scopus 로고    scopus 로고
    • Language proficiency and adverse events in US hospitals: A pilot study
    • Divi C, Koss RG, Schmaltz SP, et al. Language proficiency and adverse events in US hospitals: a pilot study. Int J Quality Health Care. 2007;19:60-67.
    • (2007) Int J Quality Health Care , vol.19 , pp. 60-67
    • Divi, C.1    Koss, R.G.2    Schmaltz, S.P.3
  • 32
    • 78650170412 scopus 로고    scopus 로고
    • Endorsing a framework and preferred practices for measuring and reporting cultural competency
    • Available at Cited June 25, 2009
    • Endorsing a framework and preferred practices for measuring and reporting cultural competency. The National Quality Forum, 2008. Available at: http://www.qualityforum.org/projects/ongoing/cultural-comp/Comments2/index.asp. Cited June 25, 2009.
    • (2008) The National Quality Forum
  • 33
    • 78650177064 scopus 로고    scopus 로고
    • Standards aimed at improving health care for diverse groups National Committee for Quality Assurance Available at Cited June 25, 2009
    • Standards aimed at improving health care for diverse groups National Committee for Quality Assurance, 2008. Available at: http://www. ncqa.org/tabid/916/Default.aspx. Cited June 25, 2009.
    • (2008)
  • 34
    • 45549098979 scopus 로고    scopus 로고
    • Impact of patient communication problems on the risk of preventable adverse events in acute care settings
    • Bartlett G, Blais R, Tamblyn R, et al. Impact of patient communication problems on the risk of preventable adverse events in acute care settings. Can Med Assoc J. 2008;178:1555-1562.
    • (2008) Can Med Assoc J , vol.178 , pp. 1555-1562
    • Bartlett, G.1    Blais, R.2    Tamblyn, R.3
  • 35
    • 58149196973 scopus 로고    scopus 로고
    • Consortium for Quality Improvement in Safety Net H Chew LD et al. Glycemic and lipid control among patients with diabetes at six U.S. public hospitals
    • Chew LD, Schillinger D, Maynard C, et al. Consortium for Quality Improvement in Safety Net H, Chew LD, et al. Glycemic and lipid control among patients with diabetes at six U.S. public hospitals. J Health Care Poor Underserved. 2008;19:1060-1075.
    • (2008) J Health Care Poor Underserved , vol.19 , pp. 1060-1075
    • Chew, L.D.1    Schillinger, D.2    Maynard, C.3
  • 36
    • 0002294061 scopus 로고
    • A misinterpreted word worth $71 million
    • Harsham P. A misinterpreted word worth $71 million. Med Econ. 1984;61:289-292.
    • (1984) Med Econ , vol.61 , pp. 289-292
    • Harsham, P.1
  • 37
    • 78650178085 scopus 로고    scopus 로고
    • Office for civil rights, U.S. Department of Health and Human Services Available at Updated 2010, Cited July 8, 2010
    • Office for civil rights, U.S. Department of Health and Human Services. Enforcement success stories involving persons with limited English proficiency. 2010. Available at: http://www.hhs.gov/ocr/ civilrights/activities/examples/LEP/ index.html. Updated 2010, Cited July 8, 2010.
    • (2010) Enforcement Success Stories Involving Persons with Limited English Proficiency


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.