Measuring customer perceptions of hotel service quality based on a servperf approach;Chinese source

Journal of China Tourism Research

Volumn 6, Issue 1, 2010, Pages 22-28

  Li Asst Prof , Zhihui ^a  

^a BEIJING INSTITUTE OF PETROCHEMICAL TECHNOLOGY   (China)

Author keywords

ANOVA; Hotel industry; Reliability analysis; Service quality; Validity analysis

Indexed keywords

EID: 84922685045     PISSN: 19388160     EISSN: 19388179     Source Type: Journal    
DOI: 10.1080/19388160903586547     Document Type: Article

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