메뉴 건너뛰기




Volumn 26, Issue 3, 2014, Pages 1-22

E-SERVCON and e-commerce success: Applying the DeLone & McLean model

Author keywords

Continuance intention; e commerce; Information systems success; Perceived usefulness; Service convenience; User satisfaction

Indexed keywords

ELECTRONIC COMMERCE; INFORMATION ANALYSIS; INFORMATION SYSTEMS; INFORMATION USE; LEAST SQUARES APPROXIMATIONS; WELL TESTING;

EID: 84919486147     PISSN: 15462234     EISSN: 15465012     Source Type: Journal    
DOI: 10.4018/joeuc.2014070101     Document Type: Article
Times cited : (16)

References (78)
  • 1
    • 0038182941 scopus 로고    scopus 로고
    • Hedonic shopping motivations
    • Arnold, M. J., & Reynolds, K. E. (2003). Hedonic shopping motivations. Journal of Retailing, 79(2), 77-95. doi:10.1016/S0022-4359(03)00007-1
    • (2003) Journal of Retailing , vol.79 , Issue.2 , pp. 77-95
    • Arnold, M.J.1    Reynolds, K.E.2
  • 2
    • 0020749247 scopus 로고
    • Development of a tool for measuring and analyzing computer user satisfaction
    • Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29(5), 530-545. doi:10.1287/mnsc.29.5.530
    • (1983) Management Science , vol.29 , Issue.5 , pp. 530-545
    • Bailey, J.E.1    Pearson, S.W.2
  • 3
    • 0002494117 scopus 로고
    • External search effort: An investigation across several product categories
    • Beatty, S. E., & Smith, S. M. (1987). External search effort: An investigation across several product categories. The Journal of Consumer Research, 14(1), 83-95. doi:10.1086/209095
    • (1987) The Journal of Consumer Research , vol.14 , Issue.1 , pp. 83-95
    • Beatty, S.E.1    Smith, S.M.2
  • 4
    • 84878242397 scopus 로고    scopus 로고
    • Perceptions of retail convenience for in-store and online shoppers
    • Beauchamp, M. B., & Ponder, N. (2010). Perceptions of retail convenience for in-store and online shoppers. Marketing management journal, 20(1), 49-65.
    • (2010) Marketing Management Journal , vol.20 , Issue.1 , pp. 49-65
    • Beauchamp, M.B.1    Ponder, N.2
  • 5
    • 84867311595 scopus 로고    scopus 로고
    • Differential effects of provider recommendations and consumer reviews in e-commerce transactions: An experimental study
    • Benlian, A., Titah, R., & Hess, T. (2012). Differential effects of provider recommendations and consumer reviews in e-commerce transactions: An experimental study. Journal of Management Information Systems, 29(2), 237-272. doi:10.2753/MIS0742-1222290107
    • (2012) Journal of Management Information Systems , vol.29 , Issue.2 , pp. 237-272
    • Benlian, A.1    Titah, R.2    Hess, T.3
  • 6
    • 0036021514 scopus 로고    scopus 로고
    • Understanding service convenience
    • Berry, L. L., Seiders, K., & Grewal, D. (2002). Understanding service convenience. Journal of Marketing, 66(3), 1-17. doi:10.1509/jmkg.66.3.1.18505
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 1-17
    • Berry, L.L.1    Seiders, K.2    Grewal, D.3
  • 7
    • 0000998647 scopus 로고    scopus 로고
    • Understanding information systems continuance: An expectation-confirmation model
    • Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. Management Information Systems Quarterly, 25(3), 351-370. doi:10.2307/3250921
    • (2001) Management Information Systems Quarterly , vol.25 , Issue.3 , pp. 351-370
    • Bhattacherjee, A.1
  • 8
    • 9744225129 scopus 로고    scopus 로고
    • Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test
    • Bhattacherjee, A., & Premkumar, G. (2004). Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test. Management Information Systems Quarterly, 28(2), 229-254.
    • (2004) Management Information Systems Quarterly , vol.28 , Issue.2 , pp. 229-254
    • Bhattacherjee, A.1    Premkumar, G.2
  • 10
    • 0000468286 scopus 로고    scopus 로고
    • Structural equation modeling analysis with small samples using partial least squares
    • In R. H. Hoyle (Ed.), Thousand Oaks, CA: SAGE Publications
    • Chin, W. W., & Newsted, P. R. (1999). Structural equation modeling analysis with small samples using partial least squares. In R. H. Hoyle (Ed.), Statistical strategies for small sample research (pp. 307-341). Thousand Oaks, CA: SAGE Publications.
    • (1999) Statistical Strategies for Small Sample Research , pp. 307-341
    • Chin, W.W.1    Newsted, P.R.2
  • 12
    • 43149084359 scopus 로고    scopus 로고
    • Toward a measure of service convenience: Multiple-item scale development and empirical test
    • Colwell, S. R., Aung, M., Kanetkar, V., & Holden, A. L. (2008). Toward a measure of service convenience: Multiple-item scale development and empirical test. Journal of Services Marketing, 22(2), 160-169. doi:10.1108/08876040810862895
    • (2008) Journal of Services Marketing , vol.22 , Issue.2 , pp. 160-169
    • Colwell, S.R.1    Aung, M.2    Kanetkar, V.3    Holden, A.L.4
  • 13
    • 0000624345 scopus 로고
    • Relation of consumers' buying habits to marketing methods
    • (April)
    • Copeland, M. T. (1923). Relation of consumers' buying habits to marketing methods. Harvard Business Review, 1(April), 282-289.
    • (1923) Harvard Business Review, 1 , pp. 282-289
    • Copeland, M.T.1
  • 14
    • 0036281940 scopus 로고    scopus 로고
    • Using key informant insights as a foundation for e-retailing theory development
    • Cowles, D. L., Kiecker, P., & Little, M. W. (2002). Using key informant insights as a foundation for e-retailing theory development. Journal of Business Research, 55(8), 629-636. doi:10.1016/S0148-2963(00)00203-4
    • (2002) Journal of Business Research , vol.55 , Issue.8 , pp. 629-636
    • Cowles, D.L.1    Kiecker, P.2    Little, M.W.3
  • 16
    • 84861803887 scopus 로고    scopus 로고
    • Determinants and influences of service convenience in electronic mediated environment (EME): An empirical study of Chinese consumers
    • California, USA
    • Dai, H., & Salam, A. F. (2009). Determinants and influences of service convenience in electronic mediated environment (EME): An empirical study of Chinese consumers. 15th Americas Conference on Information Systems, California, USA.
    • (2009) 15th Americas Conference on Information Systems
    • Dai, H.1    Salam, A.F.2
  • 17
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. Management Information Systems Quarterly, 13(3), 318-339. doi:10.2307/249008
    • (1989) Management Information Systems Quarterly , vol.13 , Issue.3 , pp. 318-339
    • Davis, F.D.1
  • 18
    • 84936823933 scopus 로고
    • User acceptance of computer technology: A comparison of two theoretical models
    • Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003. doi:10.1287/mnsc.35.8.982
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 19
    • 72249114849 scopus 로고
    • Information systems success: The quest for the dependent variable
    • DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95. doi:10.1287/isre.3.1.60
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • Delone, W.H.1    McLean, E.R.2
  • 20
    • 0037368865 scopus 로고    scopus 로고
    • The DeLone and McLean model of information systems success: A ten-year update
    • DeLone, W. H., & McLean, W. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.
    • (2003) Journal of Management Information Systems , vol.19 , Issue.4 , pp. 9-30
    • Delone, W.H.1    McLean, W.R.2
  • 21
    • 7444259870 scopus 로고    scopus 로고
    • Measuring e-commerce success: Applying the DeLone & McLean information systems success model
    • DeLone, W. H., & McLean, W. R. (2004). Measuring e-commerce success: Applying the DeLone & McLean information systems success model. International Journal of Electronic Commerce, 9(1), 31-47.
    • (2004) International Journal of Electronic Commerce , vol.9 , Issue.1 , pp. 31-47
    • Delone, W.H.1    McLean, W.R.2
  • 23
    • 55249106033 scopus 로고
    • The measurement of end-user computing satisfaction
    • Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. Management Information Systems Quarterly, 12(2), 259-274. doi:10.2307/248851
    • (1988) Management Information Systems Quarterly , vol.12 , Issue.2 , pp. 259-274
    • Doll, W.J.1    Torkzadeh, G.2
  • 24
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C. L., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. JMR, Journal of Marketing Research, 18(1), 39-50. doi:10.2307/3151312
    • (1981) JMR, Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.L.1    Larcker, D.F.2
  • 25
    • 77957690682 scopus 로고    scopus 로고
    • Organizational impact of system quality, information quality, and service quality
    • Gorla, N., Somers, T. M., & Wong, B. (2010). Organizational impact of system quality, information quality, and service quality. The Journal of Strategic Information Systems, 19(2), 207-228. doi:10.1016/j. jsis.2010.05.001
    • (2010) The Journal of Strategic Information Systems , vol.19 , Issue.2 , pp. 207-228
    • Gorla, N.1    Somers, T.M.2    Wong, B.3
  • 29
    • 0010152294 scopus 로고
    • Allocating discretionary time: Complementarity among activities
    • (March)
    • Holbrook, M. B., & Lehmann, D. R. (1981). Allocating discretionary time: Complementarity among activities. The Journal of Consumer Research, 7(March), 395-406. doi:10.1086/208830
    • (1981) The Journal of Consumer Research , vol.7 , pp. 395-406
    • Holbrook, M.B.1    Lehmann, D.R.2
  • 31
    • 84919499335 scopus 로고    scopus 로고
    • Exploring the choice behavior on the retailing delivery provider for online auction consumers
    • Huang, Y. K., Feng, C. M., Fan, W. S., & Lin, H. P. (2012). Exploring the choice behavior on the retailing delivery provider for online auction consumers. International Journal of Electronic Commerce Studies, 3(2), 325-334.
    • (2012) International Journal of Electronic Commerce Studies , vol.3 , Issue.2 , pp. 325-334
    • Huang, Y.K.1    Feng, C.M.2    Fan, W.S.3    Lin, H.P.4
  • 32
    • 60549107125 scopus 로고    scopus 로고
    • Exploring system use as a measure of knowledge management success
    • Jennex, M. E. (2008). Exploring system use as a measure of knowledge management success. Journal of Organizational and End User Computing, 20(1), 50-63. doi:10.4018/joeuc.2008010104
    • (2008) Journal of Organizational and End User Computing , vol.20 , Issue.1 , pp. 50-63
    • Jennex, M.E.1
  • 33
    • 84863116923 scopus 로고    scopus 로고
    • The consumer perceptions of e-service convenience: An exploratory study
    • Jiang, L., Jiang, N., & Liu, S. (2011). The consumer perceptions of e-service convenience: An exploratory study. Procedia. Environmental Sciences, 11, 406-410.
    • (2011) Procedia. Environmental Sciences , vol.11 , pp. 406-410
    • Jiang, L.1    Jiang, N.2    Liu, S.3
  • 34
    • 33846005128 scopus 로고    scopus 로고
    • Conceptualizing compatibility beliefs in technology acceptance research
    • Karahanna, E., Agarwal, R., & Angst, C. M. (2006). Conceptualizing compatibility beliefs in technology acceptance research. Management Information Systems Quarterly, 30(4), 781-804.
    • (2006) Management Information Systems Quarterly , vol.30 , Issue.4 , pp. 781-804
    • Karahanna, E.1    Agarwal, R.2    Angst, C.M.3
  • 35
    • 79958834752 scopus 로고    scopus 로고
    • E-banking security: A communication perspective
    • Koskosas, I. (2011). E-banking security: A communication perspective. Risk Management, 13(1-2), 81-99. doi:10.1057/rm.2011.3
    • (2011) Risk Management , vol.13 , Issue.1-2 , pp. 81-99
    • Koskosas, I.1
  • 37
    • 0036438511 scopus 로고    scopus 로고
    • Why do people use information technology? A critical review of the technology acceptance model
    • Legris, P., Inghamb, J., & Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model. Information & Management, 40(3), 191-204. doi:10.1016/S0378-7206(01)00143-4
    • (2003) Information & Management , vol.40 , Issue.3 , pp. 191-204
    • Legris, P.1    Inghamb, J.2    Collerette, P.3
  • 38
    • 78649432622 scopus 로고    scopus 로고
    • The influence of the sixth grader's parents' internet literacy and parenting style on internet parenting
    • Lou, S. J., Shih, R. C., Liu, H. T., Guo, Y. C., & Tseng, K. H. (2009). The influence of the sixth grader's parents' internet literacy and parenting style on internet parenting. The Turkish Online Journal of Educational Technology, 9(4), 173-184.
    • (2009) The Turkish Online Journal of Educational Technology , vol.9 , Issue.4 , pp. 173-184
    • Lou, S.J.1    Shih, R.C.2    Liu, H.T.3    Guo, Y.C.4    Tseng, K.H.5
  • 39
    • 0000609656 scopus 로고
    • The influence of message framing and issue involvement
    • Maheswaran, D., & Meyers-Levy, J. (1990). The influence of message framing and issue involvement. JMR, Journal of Marketing Research, 27(3), 361-367. doi:10.2307/3172593
    • (1990) JMR, Journal of Marketing Research , vol.27 , Issue.3 , pp. 361-367
    • Maheswaran, D.1    Meyers-Levy, J.2
  • 40
    • 0041880038 scopus 로고    scopus 로고
    • User-developed applications and information systems success: A test of DeLone and McLean's model
    • McGill, T. J., Hobbs, V., & Klobas, J. E. (2003). User-developed applications and information systems success: A test of DeLone and McLean's model. Information Resources Management Journal, 16(1), 24-45. doi:10.4018/irmj.2003010103
    • (2003) Information Resources Management Journal , vol.16 , Issue.1 , pp. 24-45
    • McGill, T.J.1    Hobbs, V.2    Klobas, J.E.3
  • 41
    • 0001827817 scopus 로고
    • A theoretical assessment of the user-satisfaction construct in information systems research
    • Melone, N. P. (1990). A theoretical assessment of the user-satisfaction construct in information systems research. Management Science, 35(1), 79-91.
    • (1990) Management Science , vol.35 , Issue.1 , pp. 79-91
    • Melone, N.P.1
  • 42
    • 0034417136 scopus 로고    scopus 로고
    • Self-service technologies: Understanding customer satisfaction with technology-based service encounters
    • Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-service technologies: Understanding customer satisfaction with technology-based service encounters. Journal of Marketing, 64(3), 50-64. doi:10.1509/jmkg.64.3.50.18024
    • (2000) Journal of Marketing , vol.64 , Issue.3 , pp. 50-64
    • Meuter, M.L.1    Ostrom, A.L.2    Roundtree, R.I.3    Bitner, M.J.4
  • 43
    • 11144308866 scopus 로고    scopus 로고
    • E-commerce system success: An attempt to extend and respecify the DeLone and McLean model of is success
    • Molla, A., & Licker, P. S. (2001). E-commerce system success: An attempt to extend and respecify the DeLone and McLean model of IS success. Journal of Electronic Commerce Research, 2(3), 131-141.
    • (2001) Journal of Electronic Commerce Research , vol.2 , Issue.3 , pp. 131-141
    • Molla, A.1    Licker, P.S.2
  • 44
    • 0022517007 scopus 로고
    • Cost-versus convenience-orientated consumers: Demographic, lifestyle, and value perspectives
    • Morganosky, M. A. (1986). Cost-versus convenience-orientated consumers: Demographic, lifestyle, and value perspectives. Psychology and Marketing, 3(1), 35-46. doi:10.1002/mar.4220030104
    • (1986) Psychology and Marketing , vol.3 , Issue.1 , pp. 35-46
    • Morganosky, M.A.1
  • 45
    • 84992994487 scopus 로고
    • Diagnosing measurement equivalence in cross-national research
    • Mullen, M. R. (1995). Diagnosing measurement equivalence in cross-national research. Journal of International Business Studies, 26(3), 573-596. doi:10.1057/palgrave.jibs.8490187
    • (1995) Journal of International Business Studies , vol.26 , Issue.3 , pp. 573-596
    • Mullen, M.R.1
  • 46
    • 0033439536 scopus 로고    scopus 로고
    • Whence consumer loyalty
    • Oliver, R. L. (1999). Whence consumer loyalty. Journal of Marketing, 63, 33-44. doi:10.2307/1252099
    • (1999) Journal of Marketing , vol.63 , pp. 33-44
    • Oliver, R.L.1
  • 47
    • 0030376015 scopus 로고    scopus 로고
    • A model and instrument for measuring small business user satisfaction with information technology
    • Palvia, P. C. (1996). A model and instrument for measuring small business user satisfaction with information technology. Information & Management, 31(3), 151-163. doi:10.1016/S0378-7206(96)01069-5
    • (1996) Information & Management , vol.31 , Issue.3 , pp. 151-163
    • Palvia, P.C.1
  • 48
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 49
    • 0032243248 scopus 로고    scopus 로고
    • Understanding post-adoption behavior in the context of online services
    • Parthasarathy, M., & Bhattacherjee, A. (1998). Understanding post-adoption behavior in the context of online services. Information Systems Research, 9(4), 362-379. doi:10.1287/isre.9.4.362
    • (1998) Information Systems Research , vol.9 , Issue.4 , pp. 362-379
    • Parthasarathy, M.1    Bhattacherjee, A.2
  • 51
    • 48849096944 scopus 로고    scopus 로고
    • Measuring information systems success: Models, dimensions, measures, and interrelationships
    • Petter, S., Delone, W., & Mclean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236-263. doi:10.1057/ejis.2008.15
    • (2008) European Journal of Information Systems , vol.17 , Issue.3 , pp. 236-263
    • Petter, S.1    Delone, W.2    McLean, E.3
  • 52
    • 3042855713 scopus 로고    scopus 로고
    • Customer acceptance of online banking: An extension of the technology acceptance model
    • Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004). Customer acceptance of online banking: An extension of the technology acceptance model. Internet Research, 14(3), 224-235. doi:10.1108/10662240410542652
    • (2004) Internet Research , vol.14 , Issue.3 , pp. 224-235
    • Pikkarainen, T.1    Pikkarainen, K.2    Karjaluoto, H.3    Pahnila, S.4
  • 53
    • 0036004587 scopus 로고    scopus 로고
    • Assessing the validity of is success models: An empirical test and theoretical analysis
    • Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 31(1), 50-69. doi:10.1287/isre.13.1.50.96
    • (2002) Information Systems Research , vol.31 , Issue.1 , pp. 50-69
    • Rai, A.1    Lang, S.S.2    Welker, R.B.3
  • 54
    • 0000074781 scopus 로고
    • Working wives and convenience consumption
    • Reilly, M. D. (1982). Working wives and convenience consumption. The Journal of Consumer Research, 8(4), 407-418. doi:10.1086/208881
    • (1982) The Journal of Consumer Research , vol.8 , Issue.4 , pp. 407-418
    • Reilly, M.D.1
  • 55
    • 33845529345 scopus 로고    scopus 로고
    • Information system success: Individual and organizational determinants
    • Sabherwal, R., Jeyaraj, A., & Chowa, C. (2006). Information system success: Individual and organizational determinants. Management Science, 52(12), 1849-1864. doi:10.1287/mnsc.1060.0583
    • (2006) Management Science , vol.52 , Issue.12 , pp. 1849-1864
    • Sabherwal, R.1    Jeyaraj, A.2    Chowa, C.3
  • 56
    • 0141934096 scopus 로고
    • Wife's occupational status as a consumer behavior construct
    • Schaninger, C. M., & Allen, C. T. (1981). Wife's occupational status as a consumer behavior construct. The Journal of Consumer Research, 8(2), 189-196. doi:10.1086/208855
    • (1981) The Journal of Consumer Research , vol.8 , Issue.2 , pp. 189-196
    • Schaninger, C.M.1    Allen, C.T.2
  • 57
    • 69549135798 scopus 로고    scopus 로고
    • Examining the success of websites beyond e-commerce: An extension of the is success model
    • Schaupp, L. C., Bélanger, F., & Fan, W. (2009). Examining the success of websites beyond e-commerce: An extension of the IS success model. Journal of Computer Information Systems, 49(4), 42-52.
    • (2009) Journal of Computer Information Systems , vol.49 , Issue.4 , pp. 42-52
    • Schaupp, L.C.1    Bélanger, F.2    Fan, W.3
  • 58
    • 84919485044 scopus 로고    scopus 로고
    • Purchase time and user satisfaction as effected by website convenience
    • Scheffelmaier, G., & Vinsonhaler, j. (2004). Purchase time and user satisfaction as effected by website convenience. Issues in Information Systems, 5(1), 294-300.
    • (2004) Issues in Information Systems , vol.5 , Issue.1 , pp. 294-300
    • Scheffelmaier, G.1    Vinsonhaler, J.2
  • 59
    • 0031482189 scopus 로고    scopus 로고
    • A respecification and extension of the DeLone and McLean model of is success
    • Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information Systems Research, 8(3), 103-108. doi:10.1287/isre.8.3.240
    • (1997) Information Systems Research , vol.8 , Issue.3 , pp. 103-108
    • Seddon, P.B.1
  • 60
    • 85029264904 scopus 로고
    • Partial test and development of the DeLone and McLean model of is success
    • Vancouver, Canada December 14-17
    • Seddon, P. B., & Kiew, M. Y. (1994, December 14-17). Partial test and development of the DeLone and McLean model of IS success. International Conference on Information Systems, Vancouver, Canada.
    • (1994) International Conference on Information Systems
    • Seddon, P.B.1    Kiew, M.Y.2
  • 61
    • 0010151140 scopus 로고    scopus 로고
    • Attention, retailers! How convenient is your convenience strategy?
    • Seiders, K., Berry, L. L., & Gresham, L. G. (2000). Attention, retailers! How convenient is your convenience strategy? Sloan Management Review, 41(3), 79-89.
    • (2000) Sloan Management Review , vol.41 , Issue.3 , pp. 79-89
    • Seiders, K.1    Berry, L.L.2    Gresham, L.G.3
  • 62
    • 64549095055 scopus 로고    scopus 로고
    • SERVCON: Development and validation of a multidimensional service convenience scale
    • Seiders, K., Voss, G. B., Godfrey, A. L., & Grewal, D. (2007). SERVCON: Development and validation of a multidimensional service convenience scale. Journal of the Academy of Marketing Science, 35(1), 144-156. doi:10.1007/s11747-006-0001-5
    • (2007) Journal of the Academy of Marketing Science , vol.35 , Issue.1 , pp. 144-156
    • Seiders, K.1    Voss, G.B.2    Godfrey, A.L.3    Grewal, D.4
  • 63
    • 27144469564 scopus 로고    scopus 로고
    • Do satisfied customers buy more? Examining moderating influences in a retailing context
    • Seiders, K., Voss, G. B., Grewal, D., & Godfrey, A. L. (2005). Do satisfied customers buy more? Examining moderating influences in a retailing context. Journal of Marketing, 69(4), 26-43. doi:10.1509/jmkg.2005.69.4.26
    • (2005) Journal of Marketing , vol.69 , Issue.4 , pp. 26-43
    • Seiders, K.1    Voss, G.B.2    Grewal, D.3    Godfrey, A.L.4
  • 64
    • 63349086327 scopus 로고    scopus 로고
    • The development and empirical validation of the B2E portal user satisfaction (B2EPUS) scale
    • Tojib, D. R., & Sugianto, L. F. (2007). The development and empirical validation of the B2E portal user satisfaction (B2EPUS) scale. Journal of Organizational and End User Computing, 19(3), 43-63. doi:10.4018/joeuc.2007070103
    • (2007) Journal of Organizational and End User Computing , vol.19 , Issue.3 , pp. 43-63
    • Tojib, D.R.1    Sugianto, L.F.2
  • 65
    • 0036015964 scopus 로고    scopus 로고
    • Measuring factors that influence the success of Internet commerce
    • Torkzadeh, G., & Dhillon, G. (2002). Measuring factors that influence the success of Internet commerce. Information Systems Research, 13(2), 187-120. doi:10.1287/isre.13.2.187.87
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 187-120
    • Torkzadeh, G.1    Dhillon, G.2
  • 66
    • 70349604796 scopus 로고    scopus 로고
    • The application of web ATMs in e-payment industry: A case study
    • Tsai, W. H., Huang, B. Y., Liu, J. Y., Tsaur, T. S., & Lin, S. J. (2010). The application of web ATMs in e-payment industry: A case study. Expert Systems with Applications, 37(1), 587-597. doi:10.1016/j. eswa.2009.05.058
    • (2010) Expert Systems with Applications , vol.37 , Issue.1 , pp. 587-597
    • Tsai, W.H.1    Huang, B.Y.2    Liu, J.Y.3    Tsaur, T.S.4    Lin, S.J.5
  • 67
    • 0035780881 scopus 로고    scopus 로고
    • Privacy and security concerns as major barriers for e-commerce: A survey study
    • Udo, G. J. (2001). Privacy and security concerns as major barriers for e-commerce: A survey study. Information Management & Computer Security, 9(4), 165-174. doi:10.1108/EUM0000000005808
    • (2001) Information Management & Computer Security , vol.9 , Issue.4 , pp. 165-174
    • Udo, G.J.1
  • 69
    • 51149097737 scopus 로고    scopus 로고
    • Assessing e-commerce systems success: A respecification and validation of the DeLone and McLean model of is success
    • Wang, Y.-S. (2008). Assessing e-commerce systems success: A respecification and validation of the DeLone and McLean model of IS success. Information Systems Journal, 18(5), 529-557. doi:10.1111/j.1365-2575.2007.00268.x
    • (2008) Information Systems Journal , vol.18 , Issue.5 , pp. 529-557
    • Wang, Y.-S.1
  • 71
    • 0003164056 scopus 로고
    • Systems analysis by partial least squares
    • In P. Nijkamp, H. Leitner, & N. Wrigley (Eds.) Boston, MA: Martinus Nijhoff Publishers
    • Wold, H. (1985). Systems analysis by partial least squares. In P. Nijkamp, H. Leitner, & N. Wrigley (Eds.), Measuring the unmeasurable (pp. 221-251). Boston, MA: Martinus Nijhoff Publishers. doi:10.1007/978-94-009-5079-5-11
    • (1985) Measuring the Unmeasurable , pp. 221-251
    • Wold, H.1
  • 72
    • 33747849877 scopus 로고    scopus 로고
    • Measuring KMS success: A respecification of the DeLone and McLean's model
    • Wu, J.-H., & Wang, Y.-M. (2006). Measuring KMS success: A respecification of the DeLone and McLean's model. Information & Management, 43(6), 728-739. doi:10.1016/j.im.2006.05.002
    • (2006) Information & Management , vol.43 , Issue.6 , pp. 728-739
    • Wu, J.-H.1    Wang, Y.-M.2
  • 73
    • 77955936361 scopus 로고    scopus 로고
    • Customer's perceived service convenience and customers' service evaluations of the bank's outlets
    • Jun 28-30 Tokyo, Japan
    • Xie, L., Peng, J., & Shen, W. (2010, Jun 28-30). Customer's perceived service convenience and customers' service evaluations of the bank's outlets. 7th International Conference on Service Systems and Service Management (ICSSSM), Tokyo, Japan. doi:10.1109/ICSSSM.2010.5530154
    • (2010) 7th International Conference on Service Systems and Service Management (ICSSSM)
    • Xie, L.1    Peng, J.2    Shen, W.3
  • 74
    • 71949083586 scopus 로고    scopus 로고
    • Exploring the factors influencing end users' acceptance of knowledge management systems: Development of a research model of adoption and continued use
    • Xu, J., & Quaddus, M. (2007). Exploring the factors influencing end users' acceptance of knowledge management systems: Development of a research model of adoption and continued use. Journal of Organizational and End User Computing, 19(4), 57-79. doi:10.4018/joeuc.2007100104
    • (2007) Journal of Organizational and End User Computing , vol.19 , Issue.4 , pp. 57-79
    • Xu, J.1    Quaddus, M.2
  • 75
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
    • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(2), 2-22. doi:10.2307/1251446
    • (1988) Journal of Marketing , vol.52 , Issue.2 , pp. 2-22
    • Zeithaml, V.A.1
  • 76
    • 0030548125 scopus 로고    scopus 로고
    • The behavioral consequences of service quality
    • Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46. doi:10.2307/1251929
    • (1996) Journal of Marketing , vol.60 , Issue.2 , pp. 31-46
    • Zeithaml, V.A.1    Berry, L.L.2    Parasuraman, A.3
  • 77
    • 33750895899 scopus 로고    scopus 로고
    • An empirical study of factors affecting e-service satisfaction
    • Zhang, X., Prybutok, V., & Huang, A. (2006). An empirical study of factors affecting e-service satisfaction. Human Systems Management, 25(4), 279-291.
    • (2006) Human Systems Management , vol.25 , Issue.4 , pp. 279-291
    • Zhang, X.1    Prybutok, V.2    Huang, A.3
  • 78
    • 84867288524 scopus 로고    scopus 로고
    • Attracted to or locked in? Predicting continuance intention in social virtual world services
    • Zhou, Z., Fang, Y., Vogel, D. R., Jin, X.-L., & Zhang, X. (2012). Attracted to or locked in? Predicting continuance intention in social virtual world services. Journal of Management Information Systems, 29(1), 273-306. doi:10.2753/MIS0742-1222290108
    • (2012) Journal of Management Information Systems , vol.29 , Issue.1 , pp. 273-306
    • Zhou, Z.1    Fang, Y.2    Vogel, D.R.3    Jin, X.-L.4    Zhang, X.5


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.