The effect of aggression management training programmes for nursing staff and students working in an acute hospital setting. A narrative review of current literature

Nurse Education Today

Volumn 35, Issue 1, 2015, Pages 212-219

  Heckemann, B ^a,b   Zeller, A ^c   Hahn, S ^d   Dassen, T ^e   Schols, J M G A ^a   Halfens, R J G ^f  

^a MAASTRICHT UNIVERSITY   (Netherlands)

^b UNIVERSITY OF GOTHENBURG   (Sweden)

^c FHO Fachhochschule Ostschweiz   (Switzerland)

^d BERN UNIVERSITY OF APPLIED SCIENCES   (Switzerland)

^e CHARITÉ UNIVERSITÄTSMEDIZIN BERLIN   (Germany)

^f MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Acute general hospital; Aggression; Review; Staff training; Staff patient relationship; Violence

Indexed keywords

AGGRESSION; HUMAN; HUMAN RELATION; IN SERVICE TRAINING; NURSING EDUCATION; NURSING STAFF; NURSING STUDENT; PREVENTION AND CONTROL; PSYCHOLOGY; VIOLENCE; WORKPLACE;

AGGRESSION; HUMANS; INSERVICE TRAINING; NURSING EDUCATION RESEARCH; NURSING STAFF, HOSPITAL; PROFESSIONAL-PATIENT RELATIONS; STUDENTS, NURSING; VIOLENCE; WORKPLACE;

EID: 84918813784     PISSN: 02606917     EISSN: 15322793     Source Type: Journal    
DOI: 10.1016/j.nedt.2014.08.003     Document Type: Review

References (47)

1. Anderson L., Fitzgerald M., Luck L. An integrative literature review of interventions to reduce violence against emergency department nurses. J. Clin. Nurs. 2010, 19(17-18):2520-2530.
2. Bandura A. Perceived self-efficacy in cognitive development and functioning. Educ. Psychol. 1993, 28(2):117-148.
3. Beech B. Sign of the times or the shape of things to come? A three day unit of instruction on aggression and violence in health settings for all students during pre-registration training. Nurs. Educ. Today 1999, 8:601-616.
4. Beech B. Sign of the times or the shape of things to come? A 3-day unit of instruction on 'aggression and violence in health settings for all students during pre-registration nurse training'. Accid. Emerg. Nurs. 2001, 9(3):204-211.
5. Beech B., Leather P. Evaluating a management of aggression unit for student nurses. J. Adv. Nurs. 2003, 44(6):603-612.
6. Beech B., Leather P. Workplace violence in the health care sector: a review of staff training and integration of training evaluation models. Aggress. Violent Behav. 2006, 11(1):27-43.
7. Benner P. From novice to expert. Am. J. Nurs. 1982, 82(3):402-407.
8. Campbell J., Jill T., Kub J., Agnew J., Fitzgerald S., Fowler B., et al. Workplace violence: prevalence and risk factors in the safe at work study. J. Occup. Environ. Med. 2011, 53(1):82-89.
9. Collins J. Nurses' attitudes towards aggressive behaviour, following attendance at 'The Prevention and Management of Aggressive Behaviour Programme'. J. Adv. Nurs. 1994, 20(1):117-131.
10. Deans C. The effectiveness of a training program for emergency department nurses in managing violent situations. Aust. J. Adv. Nurs. 2004, 21(4):17-22.
11. Deery S., Walsh J., Guest D. Workplace aggression: the effects of harassment on job burnout and turnover intentions. Work Employ. Soc. 2011, 25(4):742-759.
12. Dijkstra J., Van der Vleuten C.P., Schuwirth L.W. A new framework for designing programmes of assessment. Adv. Health Sci. Educ. 2010, 15(3):379-393.
13. DiMartino V. Workplace Violence in the Health Sector 2002, WHO, Geneva, Switzerland.
14. Doyle L.M., Klein M.C. Comparison of two methods of instruction for the prevention of workplace violence. J. Nurs. Staff Dev. 2001, 17(6).
15. Duxbury J. An evaluation of staff and patient views of and strategies employed to manage inpatient aggression and violence on one mental health unit: a pluralistic design. J. Psychiatr. Ment. Health Nurs. 2002, 9(3):325-337.
16. Effective Public Health Practice Project Quality Assessment Tool for Quantitative Studies 1998, Effective Public Health Practice Project (EPHPP), MacMaster University Faculty of Health Sciences, (http://www.ephpp.ca/index.html).
17. Estryn-Behar M., van der Heijden B., Camerino D., Fry C., Le Nezet O., Paul M., et al. Violence risks in nursing-results from the European 'NEXT' Study. Occup. Med. (Lond.) 2008, 58(2):107-114.
18. Fernandes C., Raboud J., Christenson J., Bouthillette F., Bullock L., Ouellet L., et al. The effect of an education program on violence in the emergency department. Ann. Emerg. Med. 2002, 39(1):47-55.
19. Flannery R.B., Flannery G.J., Walker A.P. Time of psychiatric patient assaults: twenty-year analysis of the Assaulted Staff Action Program (ASAP). Int. J. Emerg. Ment. Health 2010, 12(4):267-274.
20. Gates D., Gillespie G., Succop P. Violence against nurses and its impact on stress and productivity. Nurs. Econ. 2011, 29(2):59-66.
21. Gerdtz M.F., Daniel C., Dearie V., Prematunga R., Bamert M., Duxbury J. The outcome of a rapid training program on nurses' attitudes regarding the prevention of aggression in emergency departments: a multi-site evaluation. Int. J. Nurs. Stud. 2013, 50(11):1434-1445.
22. Gobet F., Chassy P. Towards an alternative to Benner's theory of expert intuition in nursing: a discussion paper. Int. J. Nurs. Stud. 2008, 45(1):129-139.
23. Grenyer B., Ilkiw-Lavalle O., Biro P., Middleby-Clements J., Comninos A., Coleman M. Safer at work: development and evaluation of an aggression and violence minimization program. Aust. N. Z. J. Psychiatr. 2004, 38(10):804-810.
24. Hahn S., Zeller A., Needham I., Kok G., Dassen T., Halfens R.J.G. Patient and visitor violence in general hospitals: a systematic review of the literature. Aggress. Violent Behav. 2008, 13(6):431-441.
25. Hahn S., Müller M., Needham I., Dassen T., Kok G., Halfens R.J.G. Factors associated with patient and visitor violence experienced by nurses in general hospitals in Switzerland: a cross-sectional survey. J. Clin. Nurs. 2010, 19(23-24):3535-3546.
26. Hahn S., Hantikainen V., Needham I., Kok G., Dassen T., Halfens R. Patient and visitor violence in the general hospital, occurrence, staff interventions and consequences: a cross-sectional survey. J. Adv. Nurs. 2012, 68(12):2685-2699.
27. Hahn S., Müller M., Hantikainen V., Kok G., Dassen T., Halfens R. Risk factors associated with patient and visitor violence in general hospitals: results of a multiple regression analysis. Int. J. Nurs. Stud. 2013, 50(3):374-385.
28. Livingston J.D., Verdun-Jones S., Brink J., Lussier P., Nicholls T. A narrative review of the effectiveness of aggression management training programs for psychiatric hospital staff. J. Forensic Nurs. 2010, 6(1):15-28.
29. McKenna K. Linking Service and Safety Together Creating Safer Places of Service. Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008, Health Service Executive, Ireland.
30. Merriam-Webster Online Dictionary Merriam-Webster Online Dictionary http://www.merriam-webster.com/dictionary/effect.
31. Nau J., Dassen T., Halfens R., Needham I. Nursing students' experiences in managing patient aggression. Nurse Educ. Today 2007, 27(8):933-946.
32. Nau J., Dassen T., Needham I., Halfens R. The development and testing of a training course in aggression for nursing students: a pre-and post-test study. Nurse Educ. Today 2009, 29(2):196-207.
33. Nau J., Halfens R., Needham I., Dassen T. The de-escalating aggressive behaviour scale: development and psychometric testing. J. Adv. Nurs. 2009, 65(9):1956-1964.
34. Nau J., Halfens R., Needham I., Dassen T. Student nurses' de-escalation of patient aggression: a pretest-posttest intervention study. Int. J. Nurs. Stud. 2010, 47(6):699-708.
35. Pich J., Hazelton M., Sundin D., Kable A. Patient-related violence at triage: a qualitative descriptive study. Int. Emerg. Nurs. 2011, 19(1):12-19.
36. Poster E.C., Ryan J. A multiregional study of nurses' beliefs and attitudes about work safety and patient assault. Hosp. Community Psychiatry 1994, 45(11):1104-1108.
37. Rew L., Barrow E.M. State of the science: intuition in nursing, a generation of studying the phenomenon. ANS Adv. Nurs. Sci. 2007, 30(1):E15-E25.
38. Richter D., Needham I. Effects of aggression management trainings for mental health care and disability care staff-systematic review. Psychiatr. Prax. 2007, 34(1):7-14.
39. Senge P., Kleiner A., Roberts C., Ross R., Roth G., Smith B. The Dance of Change: Challenges to Sustaining Momentum in Learning Organizations 1999, Doubleday, USA, New York. 1 ed.
40. Thackrey M. Clinician confidence in coping with patient aggression: assessment and enhancement. Prof. Psychol. Res. Pract. 1987, 18(1):57-60. (1), 57-60.
41. Thomas B.H., Ciliska D., Dobbins M., Micucci S. A process for systematically reviewing the literature: providing the research evidence for public health nursing interventions. Worldviews Evid.-Based Nurs. 2004, 1(3):176-184.
42. Wiskow C. Guidelines on Workplace Violence in the Health Sector 2003, Joint Programme on Violence in the Health Sector: International Labour Office (ILO), International Council of Nurses (ICN), World Health Organisation (WHO), Public Services International (PSI), Geneva, Switzerland.
43. Whittington R. Violence to nurses: Prevalence and Risk Factors. Nurs. Stand. 1997, 12:49-56.
44. Wynne R., Clarkin N., Cox T., Griffiths A. Guidance on the Prevention of Violence at Work 1997, European Commission, Brussels, Belgium, (DG-V, Ref. CE/VI-4/97).
45. Yang H., Thompson C., Bland M. The effect of clinical experience, judgment task difficulty and time pressure on nurses' confidence calibration in a high fidelity clinical simulation. BMC Med. Inform. Decis. Mak. 2012, 12:113.
46. Zarola A., Leather P. Part 1: Research Report Violence and aggression management training for trainers and managers A national evaluation of the training provision in healthcare settings 2006, Health and Safety Executive (HSE), (Crown Copyright).
47. Zeller A., Needham I., Halfens R. Effect of a training course in management of aggression and violence on nursing students. Pflege 2006, 19(4):251-258.