Patient and visitor violence in the general hospital, occurrence, staff interventions and consequences: A cross-sectional survey

Journal of Advanced Nursing

Volumn 68, Issue 12, 2012, Pages 2685-2699

  Hahn, Sabine ^a   Hantikainen, Virpi ^b   Needham, Ian ^c   Kok, Gerjo ^d   Dassen, Theo ^e   Halfens, Ruud J G ^d,f  

^a BERN UNIVERSITY OF APPLIED SCIENCES   (Switzerland)

^b Hantikainen Consulting   (Switzerland)

^c Centre of Psychiatry Rheinau   (Switzerland)

^d MAASTRICHT UNIVERSITY   (Netherlands)

^e CHARITÉ UNIVERSITÄTSMEDIZIN BERLIN   (Germany)

^f UNIVERSITY OF WITTEN HERDECKE   (Germany)

Author keywords

Aggression; General hospital; Healthcare staff; Nurses; Patient; Violence; Visitor

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; CROSS-SECTIONAL STUDY; FEMALE; GENERAL HOSPITAL; HEALTH PERSONNEL ATTITUDE; HOSPITAL PATIENT; HOSPITAL PERSONNEL; HUMAN; HUMAN RELATION; MALE; MIDDLE AGED; PATIENT; POLICY; PSYCHOLOGICAL ASPECT; RISK FACTOR; STATISTICS; SWITZERLAND; VIOLENCE;

ADOLESCENT; ADULT; ATTITUDE OF HEALTH PERSONNEL; CROSS-SECTIONAL STUDIES; FEMALE; HOSPITALS, GENERAL; HUMANS; INPATIENTS; MALE; MIDDLE AGED; ORGANIZATIONAL POLICY; PERSONNEL, HOSPITAL; PROFESSIONAL-PATIENT RELATIONS; RISK FACTORS; SWITZERLAND; VIOLENCE; VISITORS TO PATIENTS;

EID: 84869091783     PISSN: 03092402     EISSN: 13652648     Source Type: Journal    
DOI: 10.1111/j.1365-2648.2012.05967.x     Document Type: Article

References (58)

1. Adib S.M., Al-Shatti A.K., Kamal S., El-Gerges N. & Al-Raqem M. (2002) Violence against nurses in healthcare facilities in Kuwait. International Journal of Nursing Studies39(4), 469-478.
2. Arnetz J.E. & Arnetz B.B. (2001) Violence towards health care staff and possible effects on the quality of patient care. Social Science and Medicine52(3), 417-427.
3. Arnetz J.E., Arnetz B.B. & Soderman E. (1998) Violence toward health care workers. Prevalence and incidence at a large, regional hospital in Sweden. American Association of Occupational Health Nurses46(3), 107-114.
4. Ayranci U. (2005) Violence toward health care workers in emergency departments in west Turkey. Journal of Emergency Medicine28(3), 361-365.
5. Ayranci U., Yenilmez C., Balc Y. & Kaptanoglu C. (2006) Identification of violence in Turkish health care settings. Journal of Interpersonal Violence21(2), 276-296.
6. Beech B. & Leather P. (2006) Workplace violence in the health care sector: a review of staff training and integration of training evaluation models. Aggression and Violent Behaviour11, 27-43.
7. Benner P. (1984) From Novice to Expert: Excellence and Power in Clinical Nursing Practice. Addison-Wesley, Menlo Park, CA, pp. 1-307.
8. Bonner G. & McLaughlin S. (2007) The psychological impact of aggression on nursing staff. British Journal of Nursing16(13), 810-814.
9. Boyle M., Koritsas S., Coles J. & Stanley J. (2007) A pilot study of workplace violence towards paramedics. Emergency Medicine Journal24, 760-763.
10. Brayley J., Lange R., Baggoley C., Bond M. & Harvey P. (1994) The violence management team. An approach to aggressive behaviour in a general hospital. Medical Journal of Australia15(16), 254-258.
11. Camerino D., Estryn-Behar M., Conway P.M., van Der Heijden B.I.J.M. & Hasselhorn H.M. (2008) Work-related factors and violence among nursing staff in the European NEXT study: a longitudinal cohort study. International Journal of Nursing Studies45, 35-50.
12. Carmi-Iluz T., Peleg R., Freud T. & Shvartzman P. (2005) Verbal and physical violence towards hospital- and community-based physicians in the Negev: an observational study. Bio Med Central Health Service Research5(54), 1-6.
13. Chappell D. & Di Martino V. (2006) Violence at Work. International Labour Office, Geneva, pp. 1-360.
14. Curbow B. (2002) Origins of violence at work. In Workplace Violence in the Health Sector. State of the Art (Cooper C.L. & Swanson N., eds), International Labour Office, International Council of Nurses, World Health Organization and Public Service International, Geneva, pp. 35-48.
15. Estryn-Behar M., van der Heijden B., Camerino D., Fry C., Le Nezet O., Conway P.M. & Hasselhorn H.B. (2008) Violence risks in nursing - results from the European 'NEXT' Study. Occupational Medicine (Lond)58(2), 107-114.
16. Farrell G.A., Bobrowski C. & Bobrowski P. (2006) Scoping workplace aggression in nursing: findings from an Australian study. Journal of Advanced Nursing55(6), 778-787.
17. Ferns T. (2005) Terminology, stereotypes and aggressive dynamics in the accident and emergency department. Accident and Emergency Nurse13(4), 238-246.
18. Ferns T. (2006) Violence, aggression and physical assault in healthcare settings. Nursing Standard21(13), 42-46.
19. Gacki-Smith J., Juarez A.M., Boyett L., Homeye C., Robinson L. & MacLean S.L. (2009) Violence against nurses working in US emergency departments. Journal of Nursing Administration39(7-8), 340-349.
20. Gascon S., Martinez-Jarreta B., Gonzalez-Andrade J.F., Santed M.A., Casalod Y. & Rueda M.A. (2009) Aggression towards health care workers in Spain: a multi-facility study to evaluate the distribution of growing violence among professionals, health facilities and departments. International Journal of Occupational and Environmental Health15(1), 29-35.
21. Graydon J., Kasta W. & Khan P. (1994) Verbal and physical abuse of nurses. Canadian Journal of Nursing Administration7(4), 70-89.
22. Hahn S., Zeller A., Needham I., Kok G., Dassen T. & Halfens R.J.G. (2008) Patient- and visitor violence in general hospitals: a systematic review of the literature. Journal of Aggression and Violent Behavior13(6), 431-441.
23. Hahn S., Müller M., Needham I., Kok G., Dassen T. & Halfens R.J.G. (2010) Factors associated with patient and visitor violence experienced by nurses in general hospitals in Switzerland: a cross-sectional survey. Journal of Clinical Nursing19(23-24), 3535-3546.
24. Hahn S., Müller M., Needham I., Dassen T., Kok G. & Halfens R.J.G. (2011) Measuring patient and visitor violence in general hospitals: feasibility of the SOVES-G-R, internal consistency and construct validity of the POAS-S and the POIS. Journal of Clinical Nursing20(17-18), 2519-2530.
25. International Council of Nurses (2001) Nurses, Always There for You: United Against Violence. International Council of Nurses, Geneva.
26. Jaccard Ruedin H., Weaver F., Roth M. & Widmer M. (2009) Personnel de santé en Suisse - Etat des lieux et perspectives jusqu'en 2020. Observatoire suisse de la santé, Neuchâtel, pp. 116.
27. Jackson M. & Ashley D. (2005) Physical and psychological violence in Jamaica's health sector. Revista Panamericana de Salud Pública/Pan American Journal of Public Health.18(2), 114-121.
28. Jansen G.J., Dassen T.W. & Groot Jebbink G. (2005) Staff attitudes towards aggression in health care: a review of the literature. Journal of Psychiatric and Mental Health Nursing12(1), 3-13.
29. Kamchuchat C., Chongsuvivatwong V., Oncheunjit S., Yip T.W. & Sangthong R. (2008) Workplace violence directed at nursing staff at a general hospital in southern Thailand. Journal of Occupational Health50(2), 201-207.
30. Kwok R.P., Law Y.K., Li K.E., Ng Y.C., Cheung M.H., Fung V.K., Kwok K.T., Tong J.M., Yen P.F. & Leung W.C. (2006) Prevalence of workplace violence against nurses in Hong Kong. Hong Kong Medical Journal12(1), 6-9.
31. Lau J.B., Magarey J. & McCutcheon H. (2006) Violence in the emergency department: a literature review. Australian Emergency Nursing Journal7(2), 27-37.
32. Lin Y.H. & Liu H.E. (2005) The impact of workplace violence on nurses in South Taiwan. International Journal of Nursing Studies42(7), 773-778.
33. ILO ICN WHO PSI (2003) Workplace Violence in the Health Sector: Country Case Studies Research Instruments Survey Questionnaire (English). Joint Programme on Workplace Violence in the Health Sector. ILO/ICN/WHO/PSI, Geneva, pp. 1-14.
34. May D.D. & Grubbs L.M. (2002) The extent, nature and precipitating factors of nurse assault among three groups of registered nurses in a regional medical centre. Journal of Emergency Nursing28(1), 11-17.
35. McKenna K. (2004) Study of Work-Related Violence. Committee on Workplace Violence, North Eastern Health Board, Ireland, pp. 1-121.
36. Morrison E. (1990) Violent psychiatric inpatients in a public hospital. Scholarly Inquiry for Nursing Practice4, 65-82.
37. National Institute for Clinical Evidence, NICE (2005) Clinical Practice Guidelines Violence: The Short-Term Management of Disturbed/Violent Behaviour in In-Patient Psychiatric Settings and Emergency Departments. Royal College of Nursing, London.
38. Nau J., Dassen T., Halfens R. & Needham I. (2007) Nursing students' experiences in managing patient aggression. Nurse Education Today27(8), 933-946.
39. Nau J., Dassen T., Needham I. & Halfens R. (2009a) The development and testing of a training course in aggression for nursing students: a pre-and post-test study. Nurse Education Today29(2), 196-207.
40. Nau J., Halfens R., Needham I. & Dassen T. (2009b) The De-Escalating Aggressive Behaviour Scale: development and psychometric testing. Journal of Advanced Nursing65(9), 1956-1964.
41. Needham I., Abderhalden C., Halfens R.J., Fischer J.E. & Dassen T. (2005) Non-somatic effects of patient aggression on nurses: a systematic review. Journal of Advanced Nursing49(3), 283-296.
42. Ng K.Y.J., Cheung I., Chung A. & White P. (2009) Workplace violence - a survey of diagnostic radiographers working in public hospitals in Hong Kong. Journal of Occupational Health51(4), 355-363.
43. Pich J., Hazelton M., Sundin D. & Kabl A. (2010) Patient-related violence against emergency department nurses. Nursing and Health Sciences12, 268-274.
44. Prüfer C. & Rexroth M. (2000) Zwei-Phasen - Pretesting. ZUMA, Mannheim, pp. 1-21.
45. Richards J. (2003) Management of Workplace Violence Victims. International Labour Office, International Council of Nurses, World Health Organisation, Public Services International, Geneva, pp. 1-40.
46. Richter D. & Berger K. (2000) Physische und psychische Folgen bei Mitarbeitern nach einem Patientenübergriff: Eine prospektive Untersuchung in sechs psychiatrischen Kliniken. Arbeitsmedizin-Sozialmedizin-Umweltmedizin35(8), 357-362.
47. Richter D. & Needham I. (2007) Effekte von mitarbeiterbezogenen Trainingsprogrammen zum Aggressionsmanagement in Einrichtungen der Psychiatrie und Behindertenhilfe. Systematische Literaturübersicht [Effects of aggression management trainings for mental health care and disability care staff--systematic review]. Psychiatrische Praxis34(1), 7-14.
48. Roche M., Diers D., Duffield C. & Catling-Paull C. (2010) Violence toward nurses, the work environment and patient outcomes. Journal of Nursing Scholarship42(1), 13-22.
49. Ryan D. & Maguire J. (2006) Aggression and violence - a problem in Irish accident and emergency departments? Journal of Nursing Management14(2), 106-115.
50. Shields M. & Wilkins K. (2009) Factors related to on-the-job abuse of nurses by patients. Health Reports20(2), 7-19.
51. Stanko E.A. (2002) Knowledge about the impact of violence at work in the health sector. In Workplace Violence in the Health Sector. State of Art (Copper C.L. & Swanson N., eds), University of Manchester, Institute of Science and Technology, United Kingdom. National Institute of Occupational Safety and Health, Manchester, USA, pp. 49-60.
52. Swanson N.G., Grubb P.L. & Sauter S.L. (2002) Approaches to anti-violence and achieved impact in the health sector. In Workplace Violence in the Health Sector. State of the Art (Cooper C.L & Swanson N., eds), University of Manchester, Institute of Science and Technology, United Kingdom. National Institute of Occupational Safety and Health, pp. 62-70 Retrieved from http://www.who.int/violence_injury_prevention/injury/en/WVstateart.pdf.
53. Wells J. & Bowers L. (2002) How prevalent is violence towards nurses working in general hospitals in the UK? Journal of Advanced Nursing39(3), 230-240.
54. Whittington R., Shuttleworth S. & Hill L. (1996) Violence to staff in a general hospital setting. Journal of Advanced Nursing24(2), 326-333.
55. Winstanley S. (2005) Cognitive model of patient aggression towards health care staff: the patient's perspective. Work & Stress19(4), 340-350.
56. Winstanley S. & Whittington R. (2004a) Aggression towards health care staff in a UK general hospital: variation among professions and departments. Journal of Clinical Nursing13, 3-10.
57. Winstanley S. & Whittington R. (2004b) Aggressive encounters between patients and general hospital staff: staff perceptions of the context and assailants' levels of cognitive processing. Aggressive Behavior30, 534-543.
58. Zahid M.A., Al-Sahlawi K.S., Shahid A.A., Al-Ajmi M.T. & Awadh J.A. (1999) Violence towards doctors: prevalence and effects. Hospital Medicine60(6), 414-418.