Dispensing emotions: Norwegian community nurses' handling of diversity in a changing organizational context

Social Science and Medicine

Volumn 119, Issue , 2014, Pages 74-80

  Debesay, Jonas ^a   Harsløf, Ivan ^a   Rechel, Bernd ^b,c   Vike, Halvard ^d  

^a OSLO METROPOLITAN UNIVERSITY   (Norway)

^b EUROPEAN OBSERVATORY ON HEALTH SYSTEMS AND POLICIES   (United Kingdom)

^c LONDON SCHOOL OF HYGIENE AND TROPICAL MEDICINE   (United Kingdom)

^d UNIVERSITY OF OSLO   (Norway)

Author keywords

Community nurses; Emotional labor; Migration; Minority patients; New public management; Norway

Indexed keywords

ETHNIC MINORITY; HEALTH WORKER; LABOR MIGRATION; ORGANIZATIONAL FRAMEWORK; PUBLIC SERVICE; REFORM PROCESS; WORKING CONDITIONS;

ADULT; ARTICLE; COMMUNICATION SKILL; COMMUNITY HEALTH NURSING; CULTURAL COMPETENCE; EMOTION; EMOTIONAL LABOR; ETHNIC GROUP; FEMALE; HEALTH CARE POLICY; HOME CARE; HUMAN; MALE; NURSE; NURSE PATIENT RELATIONSHIP; NURSING CARE; ORGANIZATIONAL EFFICIENCY; ORGANIZATIONAL RESTRUCTURING; PROFESSIONAL PRACTICE; QUALITATIVE RESEARCH; COMMUNICATION DISORDER; CULTURAL ANTHROPOLOGY; HEALTH PERSONNEL ATTITUDE; MINORITY GROUP; NORWAY; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PSYCHOLOGY; TIME;

NORWAY;

ATTITUDE OF HEALTH PERSONNEL; COMMUNICATION BARRIERS; CULTURAL DIVERSITY; EFFICIENCY, ORGANIZATIONAL; EMOTIONS; HUMANS; MINORITY GROUPS; NORWAY; NURSE-PATIENT RELATIONS; NURSES, COMMUNITY HEALTH; ORGANIZATIONAL INNOVATION; PUBLIC SECTOR; QUALITATIVE RESEARCH; TIME FACTORS;

EID: 84908432397     PISSN: 02779536     EISSN: 18735347     Source Type: Journal    
DOI: 10.1016/j.socscimed.2014.08.025     Document Type: Article

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