Beyond the Service Process: The Effects of Organizational and Market Factors on Customer Perceptions of Health Care Services

Journal of Service Research

Volumn 17, Issue 4, 2014, Pages 399-414

  Makarem, Suzanne C ^a   Al Amin, Mona ^b  

^a VIRGINIA COMMONWEALTH UNIVERSITY   (United States)

^b SUFFOLK UNIVERSITY   (United States)

Author keywords

customer perceptions of services; employee ownership; hospital ratings; organizational and market factors; service delivery context

Indexed keywords

EID: 84908343748     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670514541965     Document Type: Article

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