Hotel Innovation and Its Effect on Business Performance

International Journal of Tourism Research

Volumn 16, Issue 4, 2014, Pages 388-398

  Mattsson, Jan ^a,b   Orfila Sintes, Francina ^c  

^a ROSKILDE UNIVERSITY   (Denmark)

^b RENNES SCHOOL OF BUSINESS   (France)

^c UNIVERSITAT DE LES ILLES BALEARS   (Spain)

Author keywords

Hotel industry; Innovation; Performance

Indexed keywords

INDUSTRIAL DEVELOPMENT; INDUSTRIAL PERFORMANCE; INNOVATION; MODELING; PERFORMANCE ASSESSMENT; SERVICE SECTOR;

BALEARIC ISLANDS; MEDITERRANEAN SEA; SPAIN;

EID: 84903690665     PISSN: 10992340     EISSN: 15221970     Source Type: Journal    
DOI: 10.1002/jtr.1933     Document Type: Article

References (34)

1. Agarwal S, Erramilli MK, Dev CS. 2003. Market orientation and the performance in service firms: role of innovation. Journal of Services Marketing 17(1): 68-82.
2. Alvarez Gil MJ, Burgos Jiménez, J, Céspedes Lorente, JJ. 2001. An analysis of environmental management, organizational context and performance of Spanish hotels. Omega 29 (6): 457-471.
3. Arkin H, Colton R. 1963. Tables of Statisticians. Barnes and Noble: New York.
4. Calveras A, Orfila-Sintes F. 2008. Intermediaries and quality uncertainty: evidence from the hotel industry. Unpublished results.
5. Carson D. 1990. Some exploratory models for assessing small firms marketing performance. European Journal of Marketing 24(11): 8-51.
6. Claver E, Rosario A, Diego Q. 2006. Growth strategies in the Spanish hotel sector. International Journal of Contemporary Hospitality Management 18(3): 188-205.
7. Damanpour F, Walker RM, Avellaneda CN. 2009. Combinative effects of innovation types and organizational performance: a longitudinal study of service organizations. Journal of Management Studies 46(4): 650-675.
8. Danaher P, Mattsson J. 1994. Customer satisfaction during the service delivery process. European Journal of Marketing 28(5): 5-16.
9. Droege H, Hildebrand D, Heras Forcada M. 2009. Innovation in services: present findings, and future pathways. Journal of Service Management 20(2): 131-155.
10. Galende J, de la Fuente JM. 2003. Internal factors determining a firm's innovative behaviour. Research Policy 32(5): 715-736.
11. Gallouj F, Savona M. 2009. Innovation in services: a review of the debate and a research agenda. Journal of Evolutionary Economics 19(2): 149-172.
12. Gallouj F, Weinstein O. 1997. Innovation in services. Research Policy 26 (4-5): 537-556.
13. Getz D, Carlsen J. 2005. Family business in tourism. State of the art. Annals of Tourism Research 32(1): 237-258.
14. Hipp C, Tether BC, Miles I. 2000. The incidence and effects of innovation in services: evidence from Germany. International Journal of Innovation Management 4(4): 417-453.
15. Hjalager AM. 2002. Repairing innovation defectiveness in tourism. Tourism Management 23(5): 465-474.
16. Hjalager AM. 2010. A review of innovation research in tourism. Tourism Management 31(1): 1-12.
17. Ingram P, Baum J. 1997. Chain affiliation and the failure of Manhattan hotels, 1898-1980. Administrative Science Quarterly 42(1): 68-102.
18. Instituto de Estudios Turísticos. 2007. El turismo español en cifras 2006. Secretaría General de Turismo del Ministerio de Industria, Turismo y Comercio. Madrid.
19. Johns N, Mattsson J. 2005. Destination development through entrepreneurship: a comparison of two cases. Tourism Management 26(4): 605-616.
20. Koellinger P. 2008. The relationship between technology, innovation and performance: empirical evidence from E-Business in Europe. Research Policy 37(8): 1317-1328.
21. Long JS. 1997. Regression Models for Categorical and Limited Dependent Variables. Advanced Quantitative Techniques in the Social Sciences. SAGE publications: London.
22. Mairesse J, Mohnen P. 2010. Using innovation surveys for econometric analysis. National Bureau of Economic Research, NBER Working Paper Series 15857.
23. McAdam R, McConvery T, Armstrong G. 2004. Barriers to innovation within small firms in a peripheral location. International Journal of Entrepreneurial Behaviour & Research 10(3): 206-221.
24. Moriarty J, Jones R, Rowley J, Kupiec-Teahan B. 2008. Marketing in small hotels: a qualitative study. Market Intelligence & Planning 26(3): 293-315.
25. OECD. 2005. Oslo Manual. Guidelines for Collecting and Interpreting Innovation Data. 3rd edition. OECD: Paris.
26. Okumus F, Hemmington N. 1998. Barriers and resistance to change in hotel firms: an investigation at unit level. International Journal of Contemporary Hospitality Management 10(7): 283-298.
27. Orfila-Sintes F, Mattsson J. 2009. Innovation behavior in the hotel industry. Omega 37(2): 380-394.
28. Peter M, Buhalis D. 2004. Family hotel businesses: strategic planning and the need for education and training. Education and Training 46(8-9): 406-415.
29. Pikkemaat B, Weiermair K. 2007. Innovation through cooperation in destinations: first results from an empirical study in Austria. Anatolia 18(1): 139-156.
30. Polder M, van Leeuwen G, Mohnen P, Raymond W. 2009. Productivity effects of innovation modes. Amsterdam: Statistics Netherlands Working Paper 09033.
31. Roberts WR, Amit R. 2003. The dynamics of innovative activity and competitive advantage: the case of Australian retail banking, 1981 to 1995. Organization Science 14(5): 107-122.
32. Tether B, Tajar A. 2008. The organisational-cooperation mode of innovation and its prominence amongst European service firms. Research Policy 37(4): 720-739.
33. Vega-Jurado J, Gutiérrez-Gracia A, Fernández-de-Lucio I, Manjarrés-Henríquez L. 2008. The effect of external and internal factors on firms' product innovation. Research Policy 37(4): 616-632.
34. Wong C-KS, Pang W-LL. 2003. Barriers to creativity in the hotel industry - perspectives of managers and supervisors. International Journal of Contemporary Hospitality Management 15(1): 29-37.