메뉴 건너뛰기




Volumn 19, Issue 2, 2009, Pages 149-172

Innovation in services: A review of the debate and a research agenda

Author keywords

Characteristic based approach; Innovation; Service sectors

Indexed keywords


EID: 61449245621     PISSN: 09369937     EISSN: None     Source Type: Journal    
DOI: 10.1007/s00191-008-0126-4     Document Type: Article
Times cited : (385)

References (97)
  • 1
    • 49549141405 scopus 로고
    • A dynamic model of process and product innovation
    • 6
    • WJ Abernathy JM Utterback 1975 A dynamic model of process and product innovation Omega 3 6 639 656
    • (1975) Omega , vol.3 , pp. 639-656
    • Abernathy, W.J.1    Utterback, J.M.2
  • 7
    • 61449170289 scopus 로고    scopus 로고
    • Barcet A, Bonamy J, Mayère A (1987) Modernisation et innovation dans les services aux entreprises. Commissariat Général du Plan
    • Barcet A, Bonamy J, Mayère A (1987) Modernisation et innovation dans les services aux entreprises. Commissariat Général du Plan
  • 8
    • 46149128804 scopus 로고
    • Towards a theory of innovation in services
    • R Barras 1986 Towards a theory of innovation in services Res Policy 15 161 173
    • (1986) Res Policy , vol.15 , pp. 161-173
    • Barras, R.1
  • 9
    • 45149140805 scopus 로고
    • Interactive innovation in financial and business services: The vanguard of the service revolution
    • R Barras 1990 Interactive innovation in financial and business services: the vanguard of the service revolution Res Policy 19 215 237
    • (1990) Res Policy , vol.19 , pp. 215-237
    • Barras, R.1
  • 10
    • 0001573946 scopus 로고
    • Macroeconomics of unbalanced growth: The anatomy of an urban crisis
    • WJ Baumol 1967 Macroeconomics of unbalanced growth: the anatomy of an urban crisis Am Econ Rev 57 415 426
    • (1967) Am Econ Rev , vol.57 , pp. 415-426
    • Baumol, W.J.1
  • 14
    • 62249184600 scopus 로고
    • Unbalanced growth revisited: Asymptotic stagnancy and new evidence
    • WJ Baumol S Blackman E Wolff 1985 Unbalanced growth revisited: asymptotic stagnancy and new evidence Am Econ Rev 75 806 816
    • (1985) Am Econ Rev , vol.75 , pp. 806-816
    • Baumol, W.J.1    Blackman, S.2    Wolff, E.3
  • 17
    • 61449148693 scopus 로고    scopus 로고
    • Belleflamme C, Houard J, Michaux B (1986) Innovation and research and development process analysis in service activities. IRES, EEC-FAST report, August
    • Belleflamme C, Houard J, Michaux B (1986) Innovation and research and development process analysis in service activities. IRES, EEC-FAST report, August
  • 19
    • 84977199858 scopus 로고
    • The transformation of the U.S. labour force: The interaction of industries and occupation
    • H Browning J Singelmann 1978 The transformation of the U.S. labour force: the interaction of industries and occupation Polit Soc 3-4 481 509
    • (1978) Polit Soc , vol.34 , pp. 481-509
    • Browning, H.1    Singelmann, J.2
  • 20
    • 61449140288 scopus 로고    scopus 로고
    • Caccomo J-L, Solonandrasana B (2001) L'innovation dans l'industrie touristique. L'Harmattan, Collection Tourisme et Sociétés, Paris
    • Caccomo J-L, Solonandrasana B (2001) L'innovation dans l'industrie touristique. L'Harmattan, Collection Tourisme et Sociétés, Paris
  • 25
    • 0036759405 scopus 로고    scopus 로고
    • The new economy in Europe, 1992-2001
    • 3
    • F Daveri 2002 The new economy in Europe, 1992-2001 Oxf Rev Econ Policy 18 3 345 362
    • (2002) Oxf Rev Econ Policy , vol.18 , pp. 345-362
    • Daveri, F.1
  • 29
    • 33747186386 scopus 로고    scopus 로고
    • Innovation in services in networks of organizations and in the distribution of services
    • 7
    • E De Vries 2006 Innovation in services in networks of organizations and in the distribution of services Res Policy 35 7 1037 1051
    • (2006) Res Policy , vol.35 , pp. 1037-1051
    • De Vries, E.1
  • 30
    • 23144433074 scopus 로고    scopus 로고
    • The rise of information technologies in non informational services
    • Special issue
    • Djellal F (2000) The rise of information technologies in non informational services. Vierteljahrshefte zur wirtschaftsforschung 69(4) (Special issue)
    • (2000) Vierteljahrshefte Zur Wirtschaftsforschung , vol.69 , Issue.4
    • Djellal, F.1
  • 31
    • 0036077936 scopus 로고    scopus 로고
    • Innovation trajectories in the cleaning industry
    • 2
    • F Djellal 2002 Innovation trajectories in the cleaning industry New Technol Work Employ 17 2 119 131
    • (2002) New Technol Work Employ , vol.17 , pp. 119-131
    • Djellal, F.1
  • 32
    • 0032779077 scopus 로고    scopus 로고
    • Services and the search for relevant innovation indicators: A review of national and international surveys
    • 4
    • F Djellal F Gallouj 1999 Services and the search for relevant innovation indicators: a review of national and international surveys Sci Public Policy 26 4 218 232
    • (1999) Sci Public Policy , vol.26 , pp. 218-232
    • Djellal, F.1    Gallouj, F.2
  • 33
    • 23144463584 scopus 로고    scopus 로고
    • Mapping innovation dynamics in hospitals
    • F Djellal F Gallouj 2005 Mapping innovation dynamics in hospitals Res Policy 34 817 835
    • (2005) Res Policy , vol.34 , pp. 817-835
    • Djellal, F.1    Gallouj, F.2
  • 34
    • 48349094420 scopus 로고    scopus 로고
    • Djellal F, Gallouj F (2008a) A model for analysing the innovation dynamic in services: the case of assembled services. Int J Serv Technol Manag 9(3/4):285-304
    • Djellal F, Gallouj F (2008a) A model for analysing the innovation dynamic in services: the case of assembled services. Int J Serv Technol Manag 9(3/4):285-304
  • 35
    • 84890608839 scopus 로고    scopus 로고
    • Djellal F, Gallouj F (2008b) Measuring and improving productivity in services: issues, strategies and challenges. Edward Elgar, London (forthcoming)
    • Djellal F, Gallouj F (2008b) Measuring and improving productivity in services: issues, strategies and challenges. Edward Elgar, London (forthcoming)
  • 36
    • 0942267290 scopus 로고    scopus 로고
    • Revising the definition of research and development in the light of the specificities of services
    • 6
    • F Djellal D Francoz C Gallouj F Gallouj Y Jacquin 2003 Revising the definition of research and development in the light of the specificities of services Sci Public Policy 30 6 415 430
    • (2003) Sci Public Policy , vol.30 , pp. 415-430
    • Djellal, F.1    Francoz, D.2    Gallouj, C.3    Gallouj, F.4    Jacquin, Y.5
  • 37
    • 85066225611 scopus 로고    scopus 로고
    • Sectoral patterns of technological change in services
    • R Evangelista 2000 Sectoral patterns of technological change in services Econ Innov New Technol 9 183 221
    • (2000) Econ Innov New Technol , vol.9 , pp. 183-221
    • Evangelista, R.1
  • 38
    • 0142040669 scopus 로고    scopus 로고
    • Innovation, employment and skills in services: Firm and sectoral evidence
    • R Evangelista M Savona 2003 Innovation, employment and skills in services: firm and sectoral evidence Struct Chang Econ Dyn 14 449 474
    • (2003) Struct Chang Econ Dyn , vol.14 , pp. 449-474
    • Evangelista, R.1    Savona, M.2
  • 41
    • 0004184891 scopus 로고
    • National Bureau of Economic Research New York
    • Fuchs V (1968) The service economy. National Bureau of Economic Research, New York
    • (1968) The Service Economy
    • Fuchs, V.1
  • 42
    • 61449257555 scopus 로고    scopus 로고
    • Fuchs V (1977) The service industries and U.S. economic growth since World War II. NBER Working Paper Series 211 (November)
    • Fuchs V (1977) The service industries and U.S. economic growth since World War II. NBER Working Paper Series 211 (November)
  • 44
    • 0039591352 scopus 로고    scopus 로고
    • The characterization of goods and services: An alternative approach
    • 3. (September)
    • J Gadrey 2000 The characterization of goods and services: an alternative approach Rev Income Wealth Series 46 3 369 387 (September)
    • (2000) Rev Income Wealth Series , vol.46 , pp. 369-387
    • Gadrey, J.1
  • 45
    • 0002861002 scopus 로고    scopus 로고
    • The provider-customer interface in business and professional services
    • 2
    • J Gadrey F Gallouj 1998 The provider-customer interface in business and professional services Serv Indust J 18 2 1 15
    • (1998) Serv Indust J , vol.18 , pp. 1-15
    • Gadrey, J.1    Gallouj, F.2
  • 48
    • 84986081989 scopus 로고    scopus 로고
    • Innovating in reverse: Services and the reverse product cycle
    • 3
    • F Gallouj 1998 Innovating in reverse: services and the reverse product cycle Eur J Innov Manag 1 3 123 138
    • (1998) Eur J Innov Manag , vol.1 , pp. 123-138
    • Gallouj, F.1
  • 54
    • 84983970667 scopus 로고
    • On goods and services
    • 23
    • TP Hill 1977 On goods and services Rev Income Wealth 4 23 315 338
    • (1977) Rev Income Wealth , vol.4 , pp. 315-338
    • Hill, T.P.1
  • 55
    • 0032869766 scopus 로고    scopus 로고
    • Tangibles, intangibles and services: A new taxonomy for the classification of output
    • 2
    • TP Hill 1999 Tangibles, intangibles and services: a new taxonomy for the classification of output Can J Econ 32 2 426 444
    • (1999) Can J Econ , vol.32 , pp. 426-444
    • Hill, T.P.1
  • 56
    • 0002201673 scopus 로고
    • Notes on the retail accordion
    • 2
    • SC Hollander 1966 Notes on the retail accordion J Retail 42 2 24 34
    • (1966) J Retail , vol.42 , pp. 24-34
    • Hollander, S.C.1
  • 57
    • 61449248372 scopus 로고    scopus 로고
    • Howells J (2006) Where to from here for services innovation? A paper presented at the Knowledge Intensive Services Activities (KISA) Conference, Sydney, 22 March
    • Howells J (2006) Where to from here for services innovation? A paper presented at the Knowledge Intensive Services Activities (KISA) Conference, Sydney, 22 March
  • 59
    • 61449239303 scopus 로고    scopus 로고
    • Kox H, Rubalcaba L (2007) Analysing the contribution of business services to European economic growth. Bruges European Economic Research Papers, 9 January
    • Kox H, Rubalcaba L (2007) Analysing the contribution of business services to European economic growth. Bruges European Economic Research Papers, 9 January
  • 60
    • 0020742127 scopus 로고
    • The service-producing sector: Some common perceptions reviewed
    • 21-24 April
    • Kutscher R, Mark J (1983) The service-producing sector: some common perceptions reviewed. Monthly Labour Rev, 21-24 April
    • (1983) Monthly Labour Rev
    • Kutscher, R.1    Mark, J.2
  • 61
    • 61449223078 scopus 로고    scopus 로고
    • Kuznets S (1957) Quantitative aspects of the economic growth of nations, II: Industrial distribution of national product and labour force. Economic Development and Cultural Change Supplement, July
    • Kuznets S (1957) Quantitative aspects of the economic growth of nations, II: Industrial distribution of national product and labour force. Economic Development and Cultural Change Supplement, July
  • 63
    • 0001517029 scopus 로고
    • A new approach to consumer theory
    • KJ Lancaster 1966 A new approach to consumer theory J Polit Econ 14 133 156
    • (1966) J Polit Econ , vol.14 , pp. 133-156
    • Lancaster, K.J.1
  • 66
    • 0442284214 scopus 로고    scopus 로고
    • Service innovation: Coming of age in the knowledge based economy
    • I Miles 2000 Service innovation: coming of age in the knowledge based economy Int J Innov Manag 4 371 389
    • (2000) Int J Innov Manag , vol.4 , pp. 371-389
    • Miles, I.1
  • 67
    • 18844438492 scopus 로고    scopus 로고
    • Service innovation: Towards a tertiarisation of innovation studies
    • Edward Elgar Cheltenham
    • Miles I (2002) Service innovation: towards a tertiarisation of innovation studies. In: Gadrey J and Gallouj F (eds) Productivity, innovation and knowledge in services. Edward Elgar, Cheltenham, pp 164-196
    • (2002) Productivity, Innovation and Knowledge in Services , pp. 164-196
    • Miles, I.1    Gadrey, J.2    Gallouj, F.3
  • 69
    • 0035361857 scopus 로고    scopus 로고
    • Internationalisation of services: A technological perspective
    • 2/3
    • M Miozzo L Soete 2001 Internationalisation of services: a technological perspective Technol Forecast Soc Change 67 2/3 159 185
    • (2001) Technol Forecast Soc Change , vol.67 , pp. 159-185
    • Miozzo, M.1    Soete, L.2
  • 70
    • 0007221124 scopus 로고
    • A Bayesian approach to regression selection and estimation, with application to a price index for radio services
    • BR Moulton 1991 A Bayesian approach to regression selection and estimation, with application to a price index for radio services J Econom 49 169 193
    • (1991) J Econom , vol.49 , pp. 169-193
    • Moulton, B.R.1
  • 71
    • 61449145717 scopus 로고    scopus 로고
    • Moulton BR (2001) The expanding role of Hedonic methods in the official statistics of the United States. Bureau of Economic Analysis, U.S. Department of Commerce, June
    • Moulton BR (2001) The expanding role of Hedonic methods in the official statistics of the United States. Bureau of Economic Analysis, U.S. Department of Commerce, June
  • 72
    • 0010628585 scopus 로고
    • Financial innovation, multinational banking, and monetary policy
    • J Niehans 1983 Financial innovation, multinational banking, and monetary policy J Bank Financ 7 537 551
    • (1983) J Bank Financ , vol.7 , pp. 537-551
    • Niehans, J.1
  • 75
    • 0012832477 scopus 로고    scopus 로고
    • OECD. OECD Paris
    • OECD (2000c) The service economy. OECD, Paris
    • (2000) The Service Economy
  • 77
    • 0003846462 scopus 로고
    • Sectoral patterns of technical change: Towards a taxonomy and a theory
    • K Pavitt 1984 Sectoral patterns of technical change: towards a taxonomy and a theory Res Policy 13 343 374
    • (1984) Res Policy , vol.13 , pp. 343-374
    • Pavitt, K.1
  • 78
    • 0002688145 scopus 로고
    • Technological accumulation, diversification and organisation in UK companies
    • K Pavitt M Robson J Townsend 1989 Technological accumulation, diversification and organisation in UK companies Manage Sci 35 81 99
    • (1989) Manage Sci , vol.35 , pp. 81-99
    • Pavitt, K.1    Robson, M.2    Townsend, J.3
  • 80
    • 0037342997 scopus 로고    scopus 로고
    • What follows tertiarisation? Structural change and the role of knowledge-based services
    • M Peneder S Kaniovsky B Dachs 2003 What follows tertiarisation? Structural change and the role of knowledge-based services Serv Ind J 23 47 66
    • (2003) Serv Ind J , vol.23 , pp. 47-66
    • Peneder, M.1    Kaniovsky, S.2    Dachs, B.3
  • 82
    • 0000057504 scopus 로고
    • A theoretical approach to the construction of technological output indicators
    • PP Saviotti JS Metcalfe 1984 A theoretical approach to the construction of technological output indicators Res Policy 13 141 151
    • (1984) Res Policy , vol.13 , pp. 141-151
    • Saviotti, P.P.1    Metcalfe, J.S.2
  • 83
    • 61449168124 scopus 로고    scopus 로고
    • Savona M (2004) Structural change and macro-economic performance. The structural bonus hypothesis for services. Paper presented at the XIV international conference of RESER, IUT Castres and Toulouse, France, 23-25 September
    • Savona M (2004) Structural change and macro-economic performance. The structural bonus hypothesis for services. Paper presented at the XIV international conference of RESER, IUT Castres and Toulouse, France, 23-25 September
  • 84
    • 61449117996 scopus 로고    scopus 로고
    • Savona M, Lorentz A (2005) Demand and technology contribution to structural change and tertiarisation. An input-output structural decomposition analysis. LEM Working Paper Series, 2005/25.
    • Savona M, Lorentz A (2005) Demand and technology contribution to structural change and tertiarisation. An input-output structural decomposition analysis. LEM Working Paper Series, 2005/25. http://www.lem.sssup.it/WPLem/ files/2005-25.pdf
  • 85
    • 33645921950 scopus 로고    scopus 로고
    • The shift to services employment: A review of the literature
    • R Schettkat L Yocarini 2006 The shift to services employment: a review of the literature Struct Chang Econ Dyn 17 127 147
    • (2006) Struct Chang Econ Dyn , vol.17 , pp. 127-147
    • Schettkat, R.1    Yocarini, L.2
  • 87
    • 61449207354 scopus 로고    scopus 로고
    • Soete L, Miozzo M (1989) Trade and development in services: a technological perspective. Maastricht Economic Research Institute on Innovation and Technology (MERIT) Working paper 89-031
    • Soete L, Miozzo M (1989) Trade and development in services: a technological perspective. Maastricht Economic Research Institute on Innovation and Technology (MERIT) Working paper 89-031
  • 89
    • 84929301234 scopus 로고    scopus 로고
    • Innovation as a loosely coupled system in services
    • 1
    • J Sundbo F Gallouj 1999 Innovation as a loosely coupled system in services Int J Serv Technol Manag 1 1 15 36
    • (1999) Int J Serv Technol Manag , vol.1 , pp. 15-36
    • Sundbo, J.1    Gallouj, F.2
  • 92
    • 18844457559 scopus 로고    scopus 로고
    • Do services innovate (differently)?: Insights from the European innobarometer survey
    • B Tether 2005 Do services innovate (differently)?: insights from the European innobarometer survey Ind Innov 12 153 184
    • (2005) Ind Innov , vol.12 , pp. 153-184
    • Tether, B.1
  • 93
    • 84881946969 scopus 로고
    • Technological discontinuities and organizational environments
    • ML Tushman P Anderson 1986 Technological discontinuities and organizational environments Adm Sci Q 31 439 465
    • (1986) Adm Sci Q , vol.31 , pp. 439-465
    • Tushman, M.L.1    Anderson, P.2
  • 95
    • 0001021817 scopus 로고    scopus 로고
    • Is life cycle theory a special case?: Dominant designs and the emergence of market niches through co-evolutionary learning
    • P Windrum C Birchenhall 1998 Is life cycle theory a special case?: dominant designs and the emergence of market niches through co-evolutionary learning Struct Chang Econ Dyn 9 109 134
    • (1998) Struct Chang Econ Dyn , vol.9 , pp. 109-134
    • Windrum, P.1    Birchenhall, C.2
  • 96
    • 17744388611 scopus 로고    scopus 로고
    • Structural change in the presence of network externalities: A co-evolutionary model of technological successions
    • 2
    • P Windrum C Birchenhall 2005 Structural change in the presence of network externalities: a co-evolutionary model of technological successions J Evol Econ 15 2 123 148
    • (2005) J Evol Econ , vol.15 , pp. 123-148
    • Windrum, P.1    Birchenhall, C.2
  • 97
    • 41749112663 scopus 로고    scopus 로고
    • Windrum P, Garçia-Goni M (2008) A neo-Schumpeterian model of health services innovation. Res Policy 37(4):649-672
    • Windrum P, Garçia-Goni M (2008) A neo-Schumpeterian model of health services innovation. Res Policy 37(4):649-672


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.