메뉴 건너뛰기




Volumn 20, Issue 5, 2014, Pages 393-400

Wait times, patient satisfaction scores, and the perception of care

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; FEMALE; HEALTH CARE CONCEPTS; HEALTH CARE QUALITY; HEALTH SURVEY; HUMAN; LIKERT SCALE; MAJOR CLINICAL STUDY; MALE; PATIENT SATISFACTION; PERCEPTION; PERCEPTION OF CARE; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; QUESTIONNAIRE; TIME; WAIT TIME; WAITING ROOM; YOUNG ADULT; AGE; AMBULATORY CARE; HOSPITAL ADMISSION; MIDDLE AGED; PSYCHOLOGY; STANDARDS; STATISTICS AND NUMERICAL DATA;

EID: 84903554132     PISSN: 10880224     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (290)

References (14)
  • 1
    • 84903607691 scopus 로고    scopus 로고
    • PricewaterhouseCooper's Health Research Institute. website. Accessed August 18, 2010
    • PricewaterhouseCooper's Health Research Institute. Healthcast 2010. PriceWaterhouseCoopers website. www.pwc.com/hri. Accessed August 18, 2010.
    • Healthcast 2010
  • 3
    • 77956854998 scopus 로고    scopus 로고
    • Centers for Medicare & Medicaid Services. Accessed August 15, 2010
    • Centers for Medicare & Medicaid Services. CAHPS Hospital Survey. http://www.hcahpsonline.org. Accessed August 15, 2010.
    • CAHPS Hospital Survey
  • 4
    • 84903598458 scopus 로고    scopus 로고
    • Accessed August 15, 2010
    • Press Ganey Associates, Inc. http://www.pressganey.com. Accessed August 15, 2010.
  • 5
    • 0034121011 scopus 로고    scopus 로고
    • Patient satisfaction investigations and the emergency department: What does the literature say?
    • Trout A, Magnusson AR, Hedges JR. Patient satisfaction investigations and the emergency department: what does the literature say? Acad Emerg Med. 2000;7(6):695-709. (Pubitemid 30390499)
    • (2000) Academic Emergency Medicine , vol.7 , Issue.6 , pp. 695-709
    • Trout, A.1    Magnusson, A.R.2    Hedges, J.R.3
  • 6
    • 70349538661 scopus 로고    scopus 로고
    • Patient satisfaction with access in two interprofessional academic family medicine clinics
    • Howard M, Agarwal G, Hilts L. Patient satisfaction with access in two interprofessional academic family medicine clinics. Fam Pract. 2009;26(5):407-412.
    • (2009) Fam Pract , vol.26 , Issue.5 , pp. 407-412
    • Howard, M.1    Agarwal, G.2    Hilts, L.3
  • 7
    • 0030902843 scopus 로고    scopus 로고
    • Patient satisfaction with ambulatory healthcare services: Waiting time and filling time
    • Dansky KH, Miles J. Patient satisfaction with ambulatory healthcare services: waiting time and filling time. Hosp Health Serv Adm. 1997;42(2):165-177. (Pubitemid 27209633)
    • (1997) Hospital and Health Services Administration , vol.42 , Issue.2 , pp. 165-177
    • Dansky, K.H.1    Miles, J.2
  • 8
    • 33847668498 scopus 로고    scopus 로고
    • The relationship between patient's perceived waiting time and office-based practice satisfaction
    • Camacho F, Anderson R, Safrit A, Jones AS, Hoffmann P. The relationship between patient's perceived waiting time and office-based practice satisfaction. M C Med J. 2006;67(6):409-413.
    • (2006) M C Med J , vol.67 , Issue.6 , pp. 409-413
    • Camacho, F.1    Anderson, R.2    Safrit, A.3    Jones, A.S.4    Hoffmann, P.5
  • 9
    • 0037244647 scopus 로고    scopus 로고
    • Timeliness in ambulatory care treatment: An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities
    • Leddy KM, Kaldenberg DO, Becker BW. Timeliness in ambulatory care treatment: an examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities. J Ambul Care Manage. 2003;26(2):138-149. (Pubitemid 36396767)
    • (2003) Journal of Ambulatory Care Management , vol.26 , Issue.2 , pp. 138-149
    • Leddy, K.M.1    Kaldenberg, D.O.2    Becker, B.W.3
  • 10
    • 84862277478 scopus 로고    scopus 로고
    • Patients' satisfaction and wait times at Guelph General Hospital Emergency Department before and after implementation of a process improvement project
    • Preyde M, Crawford K, Mullins L. Patients' satisfaction and wait times at Guelph General Hospital Emergency Department before and after implementation of a process improvement project. CJEM. 2012;14(3):157-168.
    • (2012) CJEM , vol.14 , Issue.3 , pp. 157-168
    • Preyde, M.1    Crawford, K.2    Mullins, L.3
  • 11
    • 38349163844 scopus 로고    scopus 로고
    • Correlates of patient satisfaction with physician visit: Differences between elderly and nonelderly survey respondents
    • Kong MC, Camacho FT, Feldman SR, Anderson RT, Balkrishnan R. Correlates of patient satisfaction with physician visit: differences between elderly and nonelderly survey respondents. Health Qual Life Outcomes. 2007;24(5):62.
    • (2007) Health Qual Life Outcomes , vol.24 , Issue.5 , pp. 62
    • Kong, M.C.1    Camacho, F.T.2    Feldman, S.R.3    Anderson, R.T.4    Balkrishnan, R.5
  • 12
    • 70349318446 scopus 로고    scopus 로고
    • Improving patient flow at an outpatient clinic: Study of sources of variability and improvement factors
    • Chand S, Moskowitz H, Norris JB, Shade S, and Willis DR. Improving patient flow at an outpatient clinic: study of sources of variability and improvement factors. Health Care Manag Sci. 2009;12(3):325-340.
    • (2009) Health Care Manag Sci , vol.12 , Issue.3 , pp. 325-340
    • Chand, S.1    Moskowitz, H.2    Norris, J.B.3    Shade, S.4    Willis, D.R.5
  • 13
    • 84903598459 scopus 로고    scopus 로고
    • website. Updated July 22
    • Shortening waiting times: six principles for improved access. Institute for Healthcare Improvement website. http://www.ihi.org/resources/Pages/ ImprovementStories/ShorteningWaitingTimesSix-PrinciplesforImprovedAccess.aspx. Updated July 22, 2011.
    • (2011) Shortening Waiting Times: Six Principles for Improved Access
  • 14
    • 77950238548 scopus 로고    scopus 로고
    • Decreasing extremes in patient waiting time
    • Groome LJ, Mayeaux EJ Jr. Decreasing extremes in patient waiting time. Qual Manag Health Care. 2010;19(2):117-128.
    • (2010) Qual Manag Health Care , vol.19 , Issue.2 , pp. 117-128
    • Groome, L.J.1    Mayeaux Jr., E.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.