Timeliness in ambulatory care treatment: An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities

Journal of Ambulatory Care Management

Volumn 26, Issue 2, 2003, Pages 138-149

  Leddy, Kelly M ^a   Kaldenberg, Dennis O ^a   Becker, Boris W ^b  

^a Press Ganey Associates Incorporated   (United States)

^b OREGON STATE UNIVERSITY   (United States)

Author keywords

Ambulatory care facilities; Patient satisfaction; Physicians' offices; Time perception

Indexed keywords

AMBULATORY CARE; ARTICLE; EMERGENCY WARD; HEALTH CARE QUALITY; MEDICAL PRACTICE; OUTPATIENT DEPARTMENT; PATIENT SATISFACTION; TIME PERCEPTION;

EID: 0037244647     PISSN: 01489917     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004479-200304000-00006     Document Type: Article

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