Patients' satisfaction and wait times at Guelph General Hospital Emergency Department before and after implementation of a process improvement project

Canadian Journal of Emergency Medicine

Volumn 14, Issue 3, 2012, Pages 157-168

  Preyde, Michèle ^a   Crawford, Kim ^b   Mullins, Laura ^a  

^a UNIVERSITY OF GUELPH   (Canada)

^b Guelph General Hospital   (Canada)

Author keywords

Emergency department patient flow; Length of stay; Numbers left without being seen; Patient satisfaction; Physician initial assessment; Process improvement; Wait times

Indexed keywords

ADULT; AGED; ARTICLE; CANADA; CANADIAN TRIAGE AND ACUITY SCALE; EMERGENCY HEALTH SERVICE; EMERGENCY WARD; FEMALE; HEALTH CARE AVAILABILITY; HEALTH CARE PLANNING; HEALTH CARE QUALITY; HEALTH PROGRAM; HEALTH SURVEY; HOSPITAL ORGANIZATION; HOSPITAL PERSONNEL; HOSPITAL PLANNING; HUMAN; LENGTH OF STAY; MAJOR CLINICAL STUDY; MALE; MEDICAL INFORMATION; OUTCOME ASSESSMENT; PATIENT CARE; PATIENT SATISFACTION; QUESTIONNAIRE; SCORING SYSTEM; TIME;

ADULT; APPOINTMENTS AND SCHEDULES; CHILD; EFFICIENCY, ORGANIZATIONAL; EMERGENCY SERVICE, HOSPITAL; FEMALE; HEALTH CARE SURVEYS; HUMANS; MALE; MIDDLE AGED; ONTARIO; PATIENT SATISFACTION; PROSPECTIVE STUDIES; QUALITY IMPROVEMENT; TIME FACTORS; TRIAGE;

EID: 84862277478     PISSN: 14818035     EISSN: None     Source Type: Journal    
DOI: 10.2310/8000.2012.110590     Document Type: Article

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