-
2
-
-
0036903296
-
Patients' experiences and satisfaction with health care: Results of a questionnaire study of specific aspects of care
-
Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T, Qual Saf Health Care 2002 11 4 335 339 10.1136/qhc.11.4.335 12468693 (Pubitemid 35463389)
-
(2002)
Quality and Safety in Health Care
, vol.11
, Issue.4
, pp. 335-339
-
-
Jenkinson, C.1
Coulter, A.2
Bruster, S.3
Richards, N.4
Chandola, T.5
-
3
-
-
84861006139
-
Patient satisfaction as an outcome of individualised nursing care
-
10.1111/j.1471-6712.2011.00943.x 22070423
-
Patient satisfaction as an outcome of individualised nursing care. Suhonen R, Papastavrou E, Efstathiou G, Tsangari H, Jarosova D, Leino-Kilpi H, Patiraki E, Karlou C, Balogh Z, Merkouris A, Scand J Caring Sci 2012 26 2 372 380 10.1111/j.1471-6712.2011.00943.x 22070423
-
(2012)
Scand J Caring Sci
, vol.26
, Issue.2
, pp. 372-380
-
-
Suhonen, R.1
Papastavrou, E.2
Efstathiou, G.3
Tsangari, H.4
Jarosova, D.5
Leino-Kilpi, H.6
Patiraki, E.7
Karlou, C.8
Balogh, Z.9
Merkouris, A.10
-
4
-
-
73649107290
-
Development, implementation, and public reporting of the HCAHPS survey
-
10.1177/1077558709341065 19638641
-
Development, implementation, and public reporting of the HCAHPS survey. Giordano LA, Elliott MN, Goldstein E, Lehrman WG, Spencer PA, Med Care Res Rev 2010 67 1 27 37 10.1177/1077558709341065 19638641
-
(2010)
Med Care Res Rev
, vol.67
, Issue.1
, pp. 27-37
-
-
Giordano, L.A.1
Elliott, M.N.2
Goldstein, E.3
Lehrman, W.G.4
Spencer, P.A.5
-
5
-
-
68549092620
-
Measuring patient experiences in Europe: What can we learn from the experiences in the USA and England?
-
10.1093/eurpub/ckp105 19620220
-
Measuring patient experiences in Europe: what can we learn from the experiences in the USA and England? Delnoij DM, Eur J Public Health 2009 19 4 354 356 10.1093/eurpub/ckp105 19620220
-
(2009)
Eur J Public Health
, vol.19
, Issue.4
, pp. 354-356
-
-
Delnoij, D.M.1
-
7
-
-
79953790940
-
Structure, process or outcome: Which contributes most to patients' overall assessment of healthcare quality?
-
10.1136/bmjqs.2010.042358 21339310
-
Structure, process or outcome: which contributes most to patients' overall assessment of healthcare quality? Rademakers J, Delnoij D, de Boer D, BMJ Quality & Safety 2011 20 4 326 331 10.1136/bmjqs.2010.042358 21339310
-
(2011)
BMJ Quality & Safety
, vol.20
, Issue.4
, pp. 326-331
-
-
Rademakers, J.1
Delnoij, D.2
De Boer, D.3
-
8
-
-
67349133452
-
Towards more patient centred healthcare: A new Consumer Quality Index instrument to assess patients' experiences with breast care
-
10.1016/j.ejca.2008.12.011 19167212
-
Towards more patient centred healthcare: A new Consumer Quality Index instrument to assess patients' experiences with breast care. Damman OC, Hendriks M, Sixma HJ, Eur J Cancer 2009 45 9 1569 1577 10.1016/j.ejca.2008.12.011 19167212
-
(2009)
Eur J Cancer
, vol.45
, Issue.9
, pp. 1569-1577
-
-
Damman, O.C.1
Hendriks, M.2
Sixma, H.J.3
-
9
-
-
71149087732
-
Older people's and relatives' experiences in acute care settings: Systematic review and synthesis of qualitative studies
-
10.1016/j.ijnurstu.2009.09.009 19854441
-
Older people's and relatives' experiences in acute care settings: Systematic review and synthesis of qualitative studies. Bridges J, Flatley M, Meyer J, Int J Nurs Stud 2010 47 1 89 107 10.1016/j.ijnurstu.2009.09.009 19854441
-
(2010)
Int J Nurs Stud
, vol.47
, Issue.1
, pp. 89-107
-
-
Bridges, J.1
Flatley, M.2
Meyer, J.3
-
10
-
-
0035256532
-
Patients' and relatives' experiences and perspectives of 'good' and 'not so good' quality care
-
DOI 10.1046/j.1365-2648.2001.01689.x
-
Patients' and relatives' experiences and perspectives of 'good' and 'not so good' quality care. Attree M, J Adv Nurs 2001 33 4 456 466 10.1046/j.1365-2648.2001.01689.x 11251733 (Pubitemid 33609391)
-
(2001)
Journal of Advanced Nursing
, vol.33
, Issue.4
, pp. 456-466
-
-
Attree, M.1
-
11
-
-
84874777675
-
-
Our mission and values http://www.pickereurope.org/our-mission-and- values.html
-
Our Mission and Values
-
-
-
13
-
-
77950666047
-
Measuring client experiences in long-term care in the Netherlands: A pilot study with the Consumer Quality Index Long-term Care
-
10.1186/1472-6963-10-95 20384989
-
Measuring client experiences in long-term care in the Netherlands: a pilot study with the Consumer Quality Index Long-term Care. Triemstra M, Winters S, Kool RB, Wiegers TA, BMC Health Serv Res 2010 10 1 95 10.1186/1472-6963-10- 95 20384989
-
(2010)
BMC Health Serv Res
, vol.10
, Issue.1
, pp. 95
-
-
Triemstra, M.1
Winters, S.2
Kool, R.B.3
Wiegers, T.A.4
-
14
-
-
0347403546
-
Defining and classifying clinical indicators for quality improvement
-
DOI 10.1093/intqhc/mzg081
-
Defining and classifying clinical indicators for quality improvement. Mainz J, Int J Qual Health Care 2003 15 6 523 530 10.1093/intqhc/mzg081 14660535 (Pubitemid 37540789)
-
(2003)
International Journal for Quality in Health Care
, vol.15
, Issue.6
, pp. 523-530
-
-
Mainz, J.1
-
15
-
-
77952421233
-
Dutch healthcare reform: Did it result in performance improvement of health plans? A comparison of consumer experiences over time
-
10.1186/1472-6963-9-167 19761580
-
Dutch healthcare reform: did it result in performance improvement of health plans? A comparison of consumer experiences over time. Hendriks M, Spreeuwenberg P, Rademakers J, Delnoij D, BMC Health Serv Res 2009 9 1 167 10.1186/1472-6963-9-167 19761580
-
(2009)
BMC Health Serv Res
, vol.9
, Issue.1
, pp. 167
-
-
Hendriks, M.1
Spreeuwenberg, P.2
Rademakers, J.3
Delnoij, D.4
-
16
-
-
82055181582
-
How much time do nurses have for patients? A longitudinal study quantifying hospital nurses' patterns of task time distribution and interactions with health professionals
-
10.1186/1472-6963-11-319 22111656
-
How much time do nurses have for patients? A longitudinal study quantifying hospital nurses' patterns of task time distribution and interactions with health professionals. Westbrook J, Duffield C, Li L, Creswick N, BMC Health Serv Res 2011 11 1 319 10.1186/1472-6963-11-319 22111656
-
(2011)
BMC Health Serv Res
, vol.11
, Issue.1
, pp. 319
-
-
Westbrook, J.1
Duffield, C.2
Li, L.3
Creswick, N.4
-
17
-
-
77956113782
-
Nurse-perceived time pressure and patient-perceived care quality
-
10.1111/j.1365-2834.2010.01073.x 20546467
-
Nurse-perceived time pressure and patient-perceived care quality. Teng CI, Hsiao FJ, Chou TA, J Nurs Manag 2010 18 3 275 284 10.1111/j.1365-2834.2010. 01073.x 20546467
-
(2010)
J Nurs Manag
, vol.18
, Issue.3
, pp. 275-284
-
-
Teng, C.I.1
Hsiao, F.J.2
Chou, T.A.3
-
18
-
-
67749091048
-
Nursing: A key to patient satisfaction
-
10.1377/hlthaff.28.4.w669
-
Nursing: a key to patient satisfaction. Kutney-Lee A, McHugh MD, Sloane DM, Cimiotti JP, Flynn L, Neff DF, Aiken LH, Health Aff 2009 28 4 669 w677 10.1377/hlthaff.28.4.w669
-
(2009)
Health Aff
, vol.28
, Issue.4
-
-
Kutney-Lee, A.1
McHugh, M.D.2
Sloane, D.M.3
Cimiotti, J.P.4
Flynn, L.5
Neff, D.F.6
Aiken, L.H.7
-
19
-
-
79955621207
-
Nurses' widespread job dissatisfaction, burnout, and frustration with health benefits signal problems for patient care
-
10.1377/hlthaff.2010.0100
-
Nurses' widespread job dissatisfaction, burnout, and frustration with health benefits signal problems for patient care. McHugh MD, Kutney-Lee A, Cimiotti JP, Sloane DM, Aiken LH, Health Aff 2011 30 2 202 210 10.1377/hlthaff.2010.0100
-
(2011)
Health Aff
, vol.30
, Issue.2
, pp. 202-210
-
-
McHugh, M.D.1
Kutney-Lee, A.2
Cimiotti, J.P.3
Sloane, D.M.4
Aiken, L.H.5
-
20
-
-
84859557734
-
Patient safety, satisfaction, and quality of hospital care: Cross sectional surveys of nurses and patients in 12 countries in Europe and the United States
-
Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. Aiken LH, Sermeus W, Van den Heede K, Sloane DM, Busse R, McKee M, Bruyneel L, Rafferty AM, Griffiths P, Moreno-Casbas MT, Tishelman C, Scott A, Brzostek T, Kinnunen J, Schwendimann R, Heinen M, Zikos D, Sjetne IS, Smith HL, Kutney-Lee A, BMJ 2012 344
-
(2012)
BMJ
, vol.344
-
-
Aiken, L.H.1
Sermeus, W.2
Van Den Heede, K.3
Sloane, D.M.4
Busse, R.5
McKee, M.6
Bruyneel, L.7
Rafferty, A.M.8
Griffiths, P.9
Moreno-Casbas, M.T.10
Tishelman, C.11
Scott, A.12
Brzostek, T.13
Kinnunen, J.14
Schwendimann, R.15
Heinen, M.16
Zikos, D.17
Sjetne, I.S.18
Smith, H.L.19
Kutney-Lee, A.20
more..
-
21
-
-
0036043248
-
Creating healthy work environments
-
Creating healthy work environments. Disch J, Creat Nurse 2002 8 2 3 4
-
(2002)
Creat Nurse
, vol.8
, Issue.2
, pp. 3-4
-
-
Disch, J.1
-
22
-
-
0038083747
-
Staff nurses identify essentials of magnetism
-
Washington DC: American Nurses Association McClure ML, Hinshaw AS 2
-
Staff nurses identify essentials of magnetism. Kramer M, Schmalenberg C, Magnet hospitals revisited: Attraction and retention of professional nurses Washington, DC: American Nurses Publishing Washington DC: American Nurses Association, McClure ML, Hinshaw AS, 2 2002 25 59
-
(2002)
Magnet Hospitals Revisited: Attraction and Retention of Professional Nurses Washington, DC: American Nurses Publishing
, pp. 25-59
-
-
Kramer, M.1
Schmalenberg, C.2
-
23
-
-
2942758183
-
Magnet Hospitals: Attraction and Retention of Professional Nurses (The original study)
-
Washington DC: American Nurses Association McClure ML, Hinshaw AS 2
-
Magnet Hospitals: Attraction and Retention of Professional Nurses (The original study). McClure ML, Poulin MA, Sovie MD AWM, Magnet Hospitals Revisited: Attraction and Retention of Professional Nurses Washington DC: American Nurses Association, McClure ML, Hinshaw AS, 2 2002 1 24
-
(2002)
Magnet Hospitals Revisited: Attraction and Retention of Professional Nurses
, pp. 1-24
-
-
McClure, M.L.1
Poulin, M.A.2
Sovie Md, A.W.M.3
-
24
-
-
0033175104
-
Organization and outcomes of inpatient AIDS care
-
10.1097/00005650-199908000-00006 10448719
-
Organization and outcomes of inpatient AIDS care. Aiken LH, Sloane DM, Lake ET, Sochalski J, Weber AL, Med Care 1999 37 8 760 772 10.1097/00005650- 199908000-00006 10448719
-
(1999)
Med Care
, vol.37
, Issue.8
, pp. 760-772
-
-
Aiken, L.H.1
Sloane, D.M.2
Lake, E.T.3
Sochalski, J.4
Weber, A.L.5
-
25
-
-
1642303807
-
Superior outcomes for Magnet Hospitals: The Evidence Base
-
Washington DC: American Nurses Association McClure ML, Hinshaw AS 2
-
Superior outcomes for Magnet Hospitals: The Evidence Base. Aiken LH, Magnet Hospitals Revisited: Attraction and Retention of Professional Nurses Washington DC: American Nurses Association, McClure ML, Hinshaw AS, 2 2002 61 81
-
(2002)
Magnet Hospitals Revisited: Attraction and Retention of Professional Nurses
, pp. 61-81
-
-
Aiken, L.H.1
-
26
-
-
34548418885
-
The relationship between nurses' perceptions of the hemodialysis unit work environment and nurse turnover, patient satisfaction, and hospitalizations
-
17644871
-
The relationship between nurses' perceptions of the hemodialysis unit work environment and nurse turnover, patient satisfaction, and hospitalizations. Gardner JK, Thomas-Hawkins C, Fogg L, Latham CE, Nephrol Nurs J 2007 34 3 271 17644871
-
(2007)
Nephrol Nurs J
, vol.34
, Issue.3
, pp. 271
-
-
Gardner, J.K.1
Thomas-Hawkins, C.2
Fogg, L.3
Latham, C.E.4
-
27
-
-
37249035663
-
Going Dutch - Managed-competition health insurance in the Netherlands
-
DOI 10.1056/NEJMp078199
-
Going Dutch-managed-competition health insurance in the Netherlands. Enthoven AC, van de Ven WP, N Engl J Med 2007 357 24 2421 2423 10.1056/NEJMp078199 18077805 (Pubitemid 350272779)
-
(2007)
New England Journal of Medicine
, vol.357
, Issue.24
, pp. 2421-2423
-
-
Enthoven, A.C.1
Van De Ven, W.P.M.M.2
-
28
-
-
18244366333
-
Market-oriented health care reforms and policy learning in the Netherlands
-
DOI 10.1215/03616878-30-1-2-189
-
Market-oriented health care reforms and policy learning in the Netherlands. Helderman JK, Schut FT, van der Grinten TE, van de Ven WP, J Health Polit Policy Law 2005 30 1-2 189 209 15943393 (Pubitemid 40627012)
-
(2005)
Journal of Health Politics, Policy and Law
, vol.30
, Issue.1-2
, pp. 189-209
-
-
Helderman, J.-K.1
Schut, F.T.2
Van Der Grinten, T.E.D.3
Van De Ven, W.P.M.M.4
-
33
-
-
79961166756
-
Patient-centered care: What does it take?
-
Patient-centered care: what does it take? Shaller D, The Commonwealth Fund 2007
-
(2007)
The Commonwealth Fund
-
-
Shaller, D.1
-
34
-
-
33847632846
-
Comparing health system performance assessment and management approaches in the Netherlands and Ontario, Canada
-
DOI 10.1186/1472-6963-7-25
-
Comparing health system performance assessment and management approaches in the Netherlands and Ontario, Canada. Tawfik-Shukor AR, Klazinga NS, Arah OA, BMC Health Serv Res 2007 7 1 25 10.1186/1472-6963-7-25 17319947 (Pubitemid 46364974)
-
(2007)
BMC Health Services Research
, vol.7
, pp. 25
-
-
Tawfik-Shukor, A.R.1
Klazinga, N.S.2
Arah, O.A.3
-
35
-
-
0141960090
-
Conceptual frameworks for health systems performance: A quest for effectiveness, quality, and improvement
-
DOI 10.1093/intqhc/mzg049
-
Conceptual frameworks for health systems performance: a quest for effectiveness, quality, and improvement. Arah OA, Klazinga N, Delnoij D, Ten Asbroek A, Custers T, Int J Qual Health Care 2003 15 5 377 398 10.1093/intqhc/mzg049 14527982 (Pubitemid 37259375)
-
(2003)
International Journal for Quality in Health Care
, vol.15
, Issue.5
, pp. 377-398
-
-
Arah, O.A.1
Klazinga, N.S.2
Delnoij, D.M.J.3
Ten Asbroek, A.H.A.4
Custers, T.5
-
36
-
-
1842854624
-
Developing a national performance indicator framework for the Dutch health system
-
15059989
-
Developing a national performance indicator framework for the Dutch health system. Ten Asbroek A, Arah O, Geelhoed J, Custers T, Delnoij D, Klazinga N, Int J Qual Health Care 2004 16 suppl 1 65 i71 15059989
-
(2004)
Int J Qual Health Care
, vol.16
, Issue.SUPPL. 1
-
-
Ten Asbroek, A.1
Arah, O.2
Geelhoed, J.3
Custers, T.4
Delnoij, D.5
Klazinga, N.6
-
37
-
-
84858414195
-
Performance indicators for public mental healthcare: A systematic international inventory
-
10.1186/1471-2458-12-214 22433251
-
Performance indicators for public mental healthcare: a systematic international inventory. Lauriks S, Buster MC, de Wit MA, Arah OA, Klazinga NS, BMC Public Health 2012 12 1 214 10.1186/1471-2458-12-214 22433251
-
(2012)
BMC Public Health
, vol.12
, Issue.1
, pp. 214
-
-
Lauriks, S.1
Buster, M.C.2
De Wit, M.A.3
Arah, O.A.4
Klazinga, N.S.5
-
38
-
-
77951954104
-
The Dutch Consumer Quality Index: An example of stakeholder involvement in indicator development
-
10.1186/1472-6963-10-88 20370925
-
The Dutch Consumer Quality Index: an example of stakeholder involvement in indicator development. Delnoij DM, Rademakers JJ, Groenewegen PP, BMC Health Serv Res 2010 10 1 88 10.1186/1472-6963-10-88 20370925
-
(2010)
BMC Health Serv Res
, vol.10
, Issue.1
, pp. 88
-
-
Delnoij, D.M.1
Rademakers, J.J.2
Groenewegen, P.P.3
-
39
-
-
84856321761
-
Patients' experiences of the quality of long-term care among the elderly: Comparing scores over time
-
10.1186/1472-6963-12-26 22293109
-
Patients' experiences of the quality of long-term care among the elderly: comparing scores over time. Zuidgeest M, Delnoij DM, Luijkx KG, de Boer D, Westert GP, BMC Health Serv Res 2012 12 1 26 10.1186/1472-6963-12-26 22293109
-
(2012)
BMC Health Serv Res
, vol.12
, Issue.1
, pp. 26
-
-
Zuidgeest, M.1
Delnoij, D.M.2
Luijkx, K.G.3
De Boer, D.4
Westert, G.P.5
-
40
-
-
84861564640
-
Using client experiences for quality improvement in long-term care organizations
-
10.1093/intqhc/mzs013 22490298
-
Using client experiences for quality improvement in long-term care organizations. Zuidgeest M, Strating M, Luijkx K, Westert G, Delnoij ED, Int J Qual Health Care 2012 24 3 224 229 10.1093/intqhc/mzs013 22490298
-
(2012)
Int J Qual Health Care
, vol.24
, Issue.3
, pp. 224-229
-
-
Zuidgeest, M.1
Strating, M.2
Luijkx, K.3
Westert, G.4
Delnoij, E.D.5
-
41
-
-
71749111925
-
How are organisational climate models and patient satisfaction related? A competing value framework approach
-
10.1016/j.socscimed.2009.09.033 19850393
-
How are organisational climate models and patient satisfaction related? A competing value framework approach. Ancarani A, Di Mauro C, Giammanco MD, Soc Sci Med 2009 69 12 1813 1818 10.1016/j.socscimed.2009.09.033 19850393
-
(2009)
Soc Sci Med
, vol.69
, Issue.12
, pp. 1813-1818
-
-
Ancarani, A.1
Di Mauro, C.2
Giammanco, M.D.3
-
42
-
-
79958079904
-
Development of a Professional Nursing Framework: The Journey Toward Nursing Excellence
-
10.1097/NNA.0b013e31821c460a 21610480
-
Development of a Professional Nursing Framework: The Journey Toward Nursing Excellence. Mensik JS, Martin DM, Scott KA, Horton K, J Nurs Adm 2011 41 6 259 264 10.1097/NNA.0b013e31821c460a 21610480
-
(2011)
J Nurs Adm
, vol.41
, Issue.6
, pp. 259-264
-
-
Mensik, J.S.1
Martin, D.M.2
Scott, K.A.3
Horton, K.4
-
43
-
-
38349118879
-
The relationship between nurses' perceptions of empowerment and patient satisfaction
-
10.1016/j.apnr.2007.11.001 18226757
-
The relationship between nurses' perceptions of empowerment and patient satisfaction. Donahue MO, Piazza IM, Griffin MQ, Dykes PC, Fitzpatrick JJ, Appl Nurs Res 2008 21 1 2 7 10.1016/j.apnr.2007.11.001 18226757
-
(2008)
Appl Nurs Res
, vol.21
, Issue.1
, pp. 2-7
-
-
Donahue, M.O.1
Piazza, I.M.2
Griffin, M.Q.3
Dykes, P.C.4
Fitzpatrick, J.J.5
-
44
-
-
84893779101
-
Measuring the nursing work environment: Translation and psychometric evaluation of the Essentials of Magnetism
-
In Press
-
Measuring the nursing work environment: Translation and psychometric evaluation of the Essentials of Magnetism. de Brouwer B, Int Nurs Rev 2014 In Press
-
(2014)
Int Nurs Rev
-
-
De Brouwer, B.1
|