A segmentation analysis for pharmacists' and patients' views of pharmacists' roles

Research in Social and Administrative Pharmacy

Volumn 10, Issue 3, 2014, Pages 508-528

  Schommer, Jon C ^a   Gaither, Caroline A ^a  

^a UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Pharmacist roles; Segmentation analysis

Indexed keywords

ADULT; CLUSTER ANALYSIS; FACTORIAL ANALYSIS; FEMALE; HUMAN; HUMAN RELATION; INFORMATION PROCESSING; MALE; MIDDLE AGED; PATIENT; PERCEPTION; PHARMACIST; PHARMACY; PROFESSIONAL STANDARD; TIME;

ADULT; CLUSTER ANALYSIS; DATA COLLECTION; FACTOR ANALYSIS, STATISTICAL; FEMALE; HUMANS; MALE; MIDDLE AGED; PATIENTS; PERCEPTION; PHARMACEUTICAL SERVICES; PHARMACISTS; PROFESSIONAL ROLE; PROFESSIONAL-PATIENT RELATIONS; TIME FACTORS;

EID: 84900476217     PISSN: 15517411     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sapharm.2013.10.004     Document Type: Article

References (63)

1. Higby G.J. From compounding to caring: an abridged history of American pharmacy. Pharmaceutical Care 1996, 18-45. Chapman & Hall, New York. C.H. Knowlton, R.P. Penna (Eds.).
2. Schondelmeyer S.W. Recent economic trends in American pharmacy. Pharm Hist 2009, 51:103-126.
3. An Action Plan for Implementation of the JCPP Future Vision of Pharmacy Practice 2008, Joint Commission of Pharmacy Practitioners, Available at. http://www.ascp.com/advocacy/coalitions/upload/JCPP.FinalReport.pdf.
4. Grumbach K. Redesign of the health care delivery system, a Bauhaus 'Form Follows Function' approach. JAMA 2009, 302:2363-2364.
5. Green B.B., Cook A.J., Ralston J.D., et al. Effectiveness of home blood pressure monitoring, web communication, and pharmacist care on hypertension control, a randomized controlled trial. JAMA 2008, 299:2857-2867.
6. Kelly W.N., Rucker T.D. Compelling features of a safe medication-use system. Am J Health Syst Pharm 2006, 63:1461-1468.
7. Dettloff R.W., Glosner P., Moroney S.M. Establishing the role of the pharmacist in the patient-centered medical home. . . The opportunity is now. J Pharm Tech 2009, 25:287-291.
8. Webb C.E. Integration of Pharmacists' Clinical Services in the Patient-centered Primary Medical Home March 2009, American College of Clinical Pharmacy, Lenexa, KS. http://www.accp.com.
9. Gebhart F. Put pharmacists on primary care team, says Perdue CMO. Drug Top 2010, 154:23.
10. ASHP statement on the pharmacist's role in primary care. Am J Health Syst Pharm 1999, 56:1665-1667. American Society of Health-System Pharmacists.
11. Manolakis PG, Skelton JB. Pharmacists' contributions to primary care in the U.S. - Collaborating to Address Unmet Patient Care Needs. Alexandria, VA: The American Association of Colleges of Pharmacy, Issue Brief 2009. http://www.aacp.org.
12. Dobson R.T., Taylor J.G., Henry C.J., et al. Taking the lead: community pharmacists' perception of their role potential within the primary care team. Res Social Adm Pharm 2009, 5:327-336.
13. Lipton H.L. Home is where the health is: advancing team-based care in chronic disease management. Arch Intern Med 2009, 169:1945-1948.
14. Goff D.C., Greenland P. The change we need in health care. Arch Int Med 2009, 169:737-739.
15. Owen J.A., Burns A. Medication use, related problems and medication therapy management. The Pharmacist in Public Health: Education, Applications, and Opportunities 2010, American Pharmacists Association, Washington, DC.
16. Planas L.G., Kimberlin C.L., Segal R., et al. A pharmacist model of perceived responsibility for drug therapy outcomes. Soc Sci Med 2005, 60:2393-2403.
17. Barnett M.J., Frank J., Wehring H., et al. Analysis of pharmacist - provided medication therapy management (MTM) services in community pharmacies over 7 years. J Manag Care Pharm 2009, 15:18-31.
18. Hassol A., Shoemaker S.J. Exploratory Research on Medication Therapy Management: Final Report July 8, 2008, Abt Associates, Cambridge, MA.
19. Smith S.R., Clancy C.M. Medication therapy management programs: forming a new cornerstone for quality and safety in medicare. Am J Med Qual 2006, 21:276-279.
20. Medication therapy management services: a critical review. J Am Pharm Assoc 2005, 45:580-587. The Lewin Group.
21. Schommer J.C., Planas L.G., Johnson K.A., Doucette W.R. Medication Therapy Management Digest, Pharmacists Emerging as Interdisciplinary Health Care Team Members March 2013, Report prepared for American Pharmacists Association, Washington, DC.
22. Schommer J.C., Doucette W.R., Johnson K.A., Planas L.G. Positioning and integrating medication therapy management. J Am Pharm Assoc 2012 Jan/Feb, 52(1):12-24.
23. Medication Therapy Management in Chronically Ill Populations: Final Report August 2013, Centers for Medicare & Medicaid Services (CMS), Center for Medicare & Medicaid Innovation, Baltimore, MD.
24. The Adequacy of Pharmacist Supply: 2004 to 2030 December 2008, Department of Health and Human Services, Health Resources and Services Administration, Bureau of Health Professions, Available at. http://bhpr.hrsa.gov/healthworkforce/pharmacy/.
25. Chewning B.A., Schommer J.C. Increasing clients' knowledge of community pharmacists' roles. Pharm Res 1996, 13:1299-1304.
26. Schommer J.C. Pharmacists' new communicative role: explaining illness and medicine to patients. Explaining Illness: Research, Theory, and Strategies 2000, 209-233. Lawrence Erlbaum Associates, Inc. B. Whaley (Ed.).
27. Mason H.L., Svarstad B.L. Medication counseling behaviors and attitudes of rural community pharmacists. Drug Intell Clin Pharm 1984, 18:409-414.
28. Schommer J.C. Ohio pharmacists conceptual views and experiences regarding patient counseling. Drug Inf J 1994, 28:765-775.
29. Schommer J.C., Wiederholt J.B. Pharmacists' views of patient counseling. Am Pharm 1994, NS34:46-53.
30. Schommer J.C., Wiederholt J.B. Pharmacists' perceptions of patients' needs for counseling. Am J Hosp Pharm 1994, 51:478-485.
31. Law A.V., Okamoto M.P., Brock K. Ready, willing, and able to provide MTM services?: a survey of community pharmacists in the USA. Res Social Adm Pharm 2009, 5:376-381.
32. Moczygemba L.R., Barner J.C., Roberson K. Texas pharmacists' opinions about and plans for provision of medication therapy management services. JAm Pharm Assoc 2008, 48:38-45.
33. Chui M.A., Mott D.A., Maxwell L. A qualitative assessment of a community pharmacy cognitive pharmaceutical services program, using a work system approach. Res Social Adm Pharm 2012, 8:206-216.
34. Doucette W.R., Nevins J.C., Gaither C.A., et al. Organizational factors influencing pharmacy practice change. Res Social Adm Pharm 2012, 8:274-297.
35. Roberts A.S., Hopp T., Sorensen E.W., et al. Understanding practice change in community pharmacy: a qualitative research instrument based on organizational theory. Pharm World Sci 2003, 25:227-234.
36. Roberts A.S., Benrimoj S.I., Chen T.F., Williams K.A., Aslani P. Practice change in community pharmacy: quantification of facilitators. Ann Pharmacother 2008, 42:861-868.
37. Feletto E., Wilson L.K., Roberts A.S., Benrimoj S.I. Flexibility in community pharmacy: a qualitative study of business models and cognitive services. Pharm World Sci 2010, 32:130-138.
38. Feletto E., Wilson L.K., Roberts A.S., Bemrimoj S.I. Building capacity to implement cognitive pharmaceutical services: quantifying the needs of community pharmacies. Res Social Adm Pharm 2010, 6:163-173.
39. Feletto E., Wilson L.K., Roberts A.S., Bemrimoj S.I. Measuring organizational flexibility in community pharmacy: building the capacity to implement cognitive pharmaceutical services. Res Social Adm Pharm 2011, 7:27-38.
40. Carroll N.V. Consumer demand for patient oriented services in community pharmacies - a review and comment. J Soc Admin Pharm 1985, 3:64-69.
41. Schommer J.C. Patients' expectations and knowledge of patient counseling services that are available from pharmacists. Am J Pharm Educ 1997, 61:402-406.
42. Schommer J.C., Sullivan D.L., Haugtvedt C.L. Patients' role orientation for pharmacist consultation. J Social Admin Pharm 1995, 12:33-42.
43. Wilson J. Pharmacy Satisfaction Digest 2004, Wilson Health Information, New Hope, PA.
44. Schommer J.C., Worley M.M., Kjos A.L., Pakhomov S.V.S., Schondelmeyer S.W. A thematic analysis for how patients, prescribers, experts, and patient advocates view the prescription choice process. Res Social Adm Pharm 2009, 5:154-169.
45. Kjos A.L., Worley M.M., Schommer J.C. Medication information seeking behavior in a social context: the role of lay and professional social network contacts. INNOV Pharm 2011, 2. Article 63; 23 pp.
46. Isetts B.J., Schommer J.C., Westberg S.M., Johnson J.K., Froiland N., Hedlund J.M. Evaluation of a consumer-generated marketing plan for medication therapy management services. INNOV Pharm 2012, 3. Article 66; 19 pp.
47. Schering Improving Patient Compliance: Is There a Pharmacist in the House? 1992, Schering Report XIV, Schering Laboratories, Kenilworth, NJ.
48. Schommer J.C. Effects of interrole congruence on pharmacist - patient communication. Health Commun 1994, 6:297-309.
49. Schommer J.C., Pedersen C.A., Worley M.M., et al. Provision of risk management and risk assessment information: the role of the pharmacist. Res Social Admin Pharm 2006, 2:458-478.
50. Worley M.M., Schommer J.C., Brown L.M., Hadsall R.S., Stratton T.P., Uden D.L. Pharmacists' and patients' roles in the pharmacist-patient relationship: are pharmacists and patients reading from the same relationship script?. Res Social Admin Pharm 2007, 3:47-69.
51. Brushwood D.B. The Pharmacist's duty to warn: toward a knowledge-based model of professional responsibility. Drake Law Rev 1991, 40:1-60.
52. Hardy M.E., Conway M.E. Role Theory Perspectives for Health Professionals 1988, 63-72. Appleton & Lange, Norwalk, CT. 2nd ed.
53. Solomon M.R., Surprenant C., Czepiel J.A., et al. A role theory perspective on dyadic interactions: the service encounter. J Marketing 1985, 49:99-111.
54. Schommer J.C., Wiederholt J.B. A field investigation of participant and environment effects on pharmacist - patient communication in community pharmacies. Med Care 1995, 33:567-584.
55. Schommer J.C., Wiederholt J.B. The Association of prescription status, patient age, patient gender, and patient question asking behavior with the content of pharmacist - patient communication. Pharm Res 1997, 14:145-151.
56. Assa-Eley M., Kimberlin C.L. Using interpersonal perception to characterize pharmacists' and patients' perceptions of the benefits of pharmaceutical care. Health Commun 2005, 17:41-56.
57. Schommer J.C., Planas L.G., Johnson K.A., et al. Pharmacist contributions to the U.S. Healthcare system. INNOV Pharm 2010, 1. Article 7; 16 pp.
58. Athanassopoulos A.D. Customer satisfaction cues to support market segmentation and explain switching behavior. J Bus Res 1999, 47:191-207.
59. Kiang M.Y., Hu M.Y., Fisher D.M. An extended self-organizing map network for market segmentation - a telecommunication example. Decis Support Syst 2006, 42:36-47.
60. Furrer O., Liu B.S., Sudharshan D. The relationships between culture and service quality perceptions. JServ Res 2000, 2:355-371.
61. Wedel M., Kamakura W. Market Segmentation: Conceptual and Methodological Foundations 1999, Kluwer Academic Publishers.
62. Howe N., Strauss W. Millennials Rising, the Next Great Generation 2000, Vintage Books, Random House, Inc., New York.
63. Dillman D.A. Mail and Internet Surveys: The Tailored Design Method 2000, John Wiley & Sons, Inc., New York.