Measuring organizational flexibility in community pharmacy: Building the capacity to implement cognitive pharmaceutical services

Research in Social and Administrative Pharmacy

Volumn 7, Issue 1, 2011, Pages 27-38

  Feletto, Eleonora ^a   Wilson, Laura Kate ^a   Roberts, Alison Sarah ^b   Benrimoj, Shalom Isaac ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

^b NONE

Author keywords

Cognitive pharmaceutical services; Community pharmacy; Confirmatory factor analysis; Organizational flexibility; Scale testing

Indexed keywords

ARTICLE; AUSTRALIA; CAPACITY BUILDING; FACTORIAL ANALYSIS; HUMAN; INFORMATION PROCESSING; NONBIOLOGICAL MODEL; ORGANIZATION AND MANAGEMENT; PHARMACIST; PHARMACY; PROFESSIONAL STANDARD; REPRODUCIBILITY; VALIDATION STUDY;

AUSTRALIA; CAPACITY BUILDING; COMMUNITY PHARMACY SERVICES; DATA COLLECTION; FACTOR ANALYSIS, STATISTICAL; HUMANS; MODELS, ORGANIZATIONAL; PHARMACISTS; PROFESSIONAL ROLE; REPRODUCIBILITY OF RESULTS;

EID: 79952626684     PISSN: 15517411     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sapharm.2009.12.004     Document Type: Article

References (36)

1. Odedina F.T., Hepler C.D., Segal R., Miller D. The pharmacists' implementation of pharmaceutical care (PIPC) model. Pharm Res 1997, 14(2):135-144. 10.1023/A:1012032223328.
2. Roberts A.S., Benrimoj S.I., Dunphy D.C., Palmer I.C. Community Pharmacy: Strategic Change Management 2007, McGraw-Hill Medical, Sydney, Australia.
3. Bond C.M. Evolution and Change in Community Pharmacy 2003, Royal Pharmaceutical Society of Great Britain, London, UK, [Internet]. Available at:, Accessed 22.03.09. http://www.rpsgb.org.uk/pdfs/chevcommphsyn.pdf.
4. Canadian Pharmacists Association Blueprint for Pharmacy, Designing the Future Together 2009, Canadian Pharmacists Association, Ottawa.
5. UK Department of Health Pharmacy in England: Building on Strengths-Delivering the Future 2008, UK Department of Health, London England.
6. Roberts S. Fourth agreement failed to deliver: PSA. Pharmacy News. October 19, 2009:1.
7. Plunkett W. All aboard or miss the boat. Aust J Pharm 2009, 90(9):34.
8. Feletto E, Wilson LK, Roberts AS, Benrimoj SI. Building capacity to implement cognitive pharmaceutical services: quantifying the needs of community pharmacies. Res Social Adm Pharm. In press, Corrected Proof DOI 10.1016/j.sapharm.2009.08.003.
9. Feletto E, Wilson LK, Roberts AS, Benrimoj SI. Flexibility in community pharmacy: a qualitative study of business models and cognitive services. Pharm World Sci. In press.
10. Volberda H.W. Organizational Flexibility: Change Preservation. A Flexibility Audit & Redesign Method 1992, Wolters-Noordhoff, Groningen, The Netherlands.
11. Sethi A.K., Sethi S.P. Flexibility in manufacturing: a survey. Int J Flex Manuf Syst 1990, 2(4):289-328. 10.1007/BF00186471.
12. Volberda H.W. Toward the flexible form: how to remain vital in hypercompetitive environments. Organ Sci 1996, 7(4):359-374.
13. Verdu-Jover A.J., Llorens-Montes J.F., Garcia-Morales V.J. Environment-flexibility coalignment and performance: an analysis in large versus small firms. J Small Bus Manag 2006, 44(3):334-349. 10.1111/j.1540-627X.2006.00175.x.
14. Feletto E., Wilson L.K., Benrimoj S.I. The search for business viability. Aust J Pharm 2008, 89(11):68-69.
15. The Pharmacy Guild of Australia Guild Digest: A Survey of Independent Pharmacy Operations in Australia Financial Year 2005-2006 2007, The Pharmacy Guild of Australia, Canberra, Australia.
16. Benrimoj S.I., Roberts A.S. Providing patient care in community pharmacies in Australia. Ann Pharmacother 2005, 39(11):1911-1917. 10.1345/aph.1G165.
17. Dunphy D.C., Palmer I.C., Benrimoj S.I., Roberts A.S. Change Management and Community Pharmacy 2004, The University of Technology, Sydney, Sydney, Australia, [Internet]. Available at:, Accessed 01.02.09. http://www.guild.org.au/research/project_display.asp?id=273.
18. The Pharmacy Guild of Australia The Pharmacy Guild of Australia-Frequently Asked Questions 2006, The Pharmacy Guild of Australia, [Internet]. Available at:, Accessed 04.12.09. http://www.guild.org.au/content.asp?id=610.
19. Roberts A.S., Benrimoj S.I., Chen T.F., Williams K.A., Aslani P. Practice change in community pharmacy: quantification of facilitators. Ann Pharmacother 2008, 42(6):861-868. 10.1345/aph.1K617.
20. Hair J.F., Black W.C., Babin B.J., Anderson R.E., Tatham R.L. Multivariate Data Analysis 2006, Pearson Education International, Upper Saddle River NJ. 6th ed.
21. Harrington D. Confirmatory Factor Analysis 2009, Oxford University Press, Oxford, UK.
22. Fink A. How to Ask Survey Questions 2003, Sage Publications, Thousand Oaks, CA. 2nd ed.
23. Axford R., Carter B., Grunwald G. Enhancing Dillman's total design method for mailed/telephone surveys using current technology to maximise cost-benefit ratios. J Sociol 1997, 33(3):387-393. 10.1177/144078339703300307.
24. Fowler F.J. Survey Research Methods 1993, Sage Publications, Newbury Park, CA. 2nd ed.
25. Fowler F.J. Improving Survey Questions: Design and Evaluation 1995, Sage Publications, Thousand Oaks, CA.
26. Duffy M.E., Jacobsen B.S. Univariate descriptive statistics. Statistical Methods for Health Care Research 2005, 33-72. Lippincott Williams & Wilkins, Philadelphia, PA. B.H. Munro (Ed.).
27. Kline R.B. Principles and Practice of Structural Equation Modeling 2005, The Guilford Press, New York, NY. 2nd ed.
28. Schumacker R.E., Lomax R.G. A Beginner's Guide to Structural Equation Modeling 1996, Lawrence Erlbaum Associates, Publishers, Mahwah NJ.
29. Guirguis L.M., Chewning B.A. Development of a measure to assess pharmacy students' beliefs about monitoring chronic diseases. Res Social Adm Pharm 2008, 4(4):402-416. 10.1016/j.sapharm.2007.11.001.
30. Field A. Discovering Statistics Using SPSS 2009, Sage Publications, Thousand Oaks, CA. 3rd ed.
31. The Pharmacy Guild of Australia. Medication Management Review Program [Internet]. Medication Management Review Program 2009, Available at:, Accessed 07.07.09. http://www.guild.org.au/mmr.
32. Roberts A.S., Hopp T., Sørensen E.W., Benrimoj S.I., Chen T.F., Herborg H., et al. Understanding practice change in community pharmacy: a qualitative research instrument based on organisational theory. Pharm World Sci 2003, 25(5):227-234.
33. Jackson D.L. Sample size and number of parameter estimates in maximum likelihood confirmatory factor analysis: a Monte Carlo investigation. Struct Equ Modeling 2001, 8(2):205. 10.1207/S15328007SEM0802_3.
34. de Vaus D.A. Surveys in Social Research 2002, Allen & Unwin, Crows Nest, Australia. 5th ed.
35. The Pharmacy Guild of Australia. The Pharmacy Guild of Australia-Research & Development Grants Program [Internet]. Research & Development 2009, Available at:, Accessed 04.12.09. http://www.guild.org.au/research/4cpa_funded_projects.asp.
36. Annabel B. Understand your core values, then choose. Aust J Pharm 2006, 87(2):62.