Flexibility in community pharmacy: A qualitative study of business models and cognitive services

Pharmacy World and Science

Volumn 32, Issue 2, 2010, Pages 130-138

  Feletto, Eleonora ^a   Wilson, Laura K ^a   Roberts, Alison S ^b   Benrimoj, Shalom I ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

^b NONE   (Australia)

Author keywords

Australia; Business models; Cognitive pharmaceutical services; Community pharmacy; Implementation; Pharmacy organisation

Indexed keywords

ARTICLE; AUSTRALIA; CHANGE MANAGEMENT; COMMUNITY CARE; HEALTH CARE INDUSTRY; INTEGRATED HEALTH CARE SYSTEM; MANAGED CARE; ORGANIZATIONAL STRUCTURE; PHARMACY; QUALITATIVE RESEARCH; SEMI STRUCTURED INTERVIEW; SOCIAL NETWORK; STRATEGIC PLANNING;

AUSTRALIA; CAPACITY BUILDING; COMMUNITY PHARMACY SERVICES; HUMANS; MODELS, ORGANIZATIONAL; QUALITATIVE RESEARCH;

EID: 77953324225     PISSN: 09281231     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11096-009-9355-3     Document Type: Article

References (48)

1. Cipolle R, Strand L, Morley P. Pharmaceutical care practice. New York: McGraw-Hill Medical; 2004. ISBN 0071362592.
2. Hepler CD, Strand LM. Opportunities and responsibilities in pharmaceutical care. Am J Hosp Pharm. 1990;47(3):533-43.
3. Roberts AS, Benrimoj SI, Chen TF, Williams KA, Aslani P. Practice change in community pharmacy: quantification of facilitators. Ann Pharmacother. 2008;42(6):861-8. doi:10.1345/aph.1K617. (Pubitemid 351778094)
4. Bond CM. Evolution and change in community pharmacy. London: Royal Pharmaceutical Society of Great Britain; 2003. http://www.rpsgb.org.uk/pdfs/ chevcommphsyn.pdf. Accessed 22 March 2009. ISBN 0-9538505-9-5.
5. Roberts AS, Benrimoj SI, Dunphy DC, Palmer IC. Community pharmacy: strategic change management. Sydney: McGraw-Hill Medical; 2007. ISBN 0074717782.
6. Tsuyuki RT, Schindel TJ. Leading change in pharmacy practice: fully engaging pharmacists in patient-orientated healthcare. Alberta: COMPRIS, University of Alberta; 2004.
7. Chen TF. Pharmacy workforce planning study: literature review. Canberra: Australian Government Department of Health and Ageing; 2008. http://www.guild.org.au/research/4cpa-project-display.asp?id=1852. Accessed 17 May 2009.
8. Gadiel D. Harmacy: the political economy of community pharmacy in Australia. St Leonards: The Centre for Independent Studies; 2008. http://www.cis.org.au/policy-monographs/pm89.pdf. ISBN 9781864322132.
9. Benrimoj SI, Frommer MS. Community pharmacy in Australia. Aust Health Rev. 2004;28(2):238-46.
10. Hopp TR, Klinke BO, Sorensen EW, Herborg H, Roberts AS. Implementation of cognitive pharmaceutical services in Danish community pharmacies - perceptions of strategists and practitioners. Int J Pharm Pract. 2006;14(1):37-49. doi:10.1211/ijpp. 14.1.0006.
11. Venkataraman K, Madhavan S, Bone P. Barriers and facilitators to pharmaceutical care in rural community practice. J Soc Admin Pharm. 1997;14(4):208-19.
12. Gastelurrutia MA, Benrimoj SI, Castrillon CC, de Amezua MJC, Fernandez-Llimos F, Faus MJ. Facilitators for practice change in Spanish community pharmacy. Pharm World Sci. 2009;31(1): 32-9. doi:10.1007/s11096-008- 9261-0.
13. Roberts AS, Benrimoj SI, Chen TF, Williams KA, Aslani P. Implementing cognitive services in community pharmacy: a review of facilitators used in practice change. Int J Pharm Pract. 2006;14:163-70. doi:10.1211/ijpp.14.3.0002. (Pubitemid 44368350)
14. Berbatis CG, Sunderland VB, Joyce A, Bulsara M, Mills C. Enhanced pharmacy services, barriers and facilitators in Australia's community pharmacies: Australia's National Database Project. Int J Pharm Pract. 2007;15(3):185-91. doi:10.1211/ijpp. 15.3.0005.
15. van Mil JWF, Schulz M, Tromp TFJD. Pharmaceutical care, European developments in concepts, implementation, teaching, and research: a review. Pharm World Sci. 2004;26(6):303-11. doi:10.1007/s11096-004-2849-0.
16. Rovers JP, Currie JD, Hagel HP, McDonough RP, Sobotka JL. A practical guide to pharmaceutical care. 2nd ed. APHA Publications; 2003. ISBN 1582120498.
17. Mobach MP, van der Werf J, Tromp TDF. APOM-project: an investigation of pharmacy organization and management. Pharm World Sci. 1996;18(2):83-4.
18. Munroe WP, Rosenthal TG. Implementing pharmaceutical care: evolution vs. revolution. Am Pharm. 1994;NS34(4):57-67.
19. Hagel H, Rovers J. Managing the patient-centered pharmacy. Washington, DC: American Pharmaceutical Association; 2002. ISBN 978-1582120102.
20. Desselle SP, Zgarrick DP. Pharmacy management: essentials for all practice settings. New York: McGraw Hill; 2004. ISBN 978-0071418690.
21. Clark B, Mount J. Pharmacy service orientation: a measure of organizational culture in pharmacy practice sites. Res Social Admin Pharm. 2006;2(1):110-28. doi:10.1016/j.sapharm.2005. 12.003.
22. Roberts AS, Hopp T, Sørensen EW, Benrimoj SI, Chen TF, Herborg H, et al. Understanding practice change in community pharmacy: a qualitative research instrument based on organisational theory. Pharm World Sci. 2003;25(5):227-34.
23. White R. Unlocking innovation in community pharmacy. PhD Thesis, Southern Cross University; 2003.
24. Noyce PR. Providing patient care through community pharmacies in the UK: policy, practice, and research. Ann Pharmacother. 2007;41(5):861-8. doi:10.1345/aph.1K015. (Pubitemid 46752666)
25. Feletto E, Wilson LK, Benrimoj SI. The search for business viability. Aust J Pharm. 2008;89:68-9.
26. Verdu-Jover AJ, Llorens-Montes JF, Garcia-Morales VJ. Environment-flexibility coalignment and performance: an analysis in large versus small firms. J Small Bus Manage. 2006;44(3):334-49. doi:10.1111/j.1540-627X. 2006.00175.x. (Pubitemid 43893971)
27. Volberda HW. Toward the flexible form: how to remain vital in hypercompetitive environments. Organ Sci. 1996;7(4):359-74.
28. Volberda HW. Organizational flexibility: change preservation. A flexibility audit & redesign method. Groningen: Wolters-Noordhoff; 1992. ISBN 978-9001915407.
29. Whiteley AM, Whiteley J. The familiarization study in qualitative research: from theory to practice. Qual Res J. 2006;6(1): 69-85.
30. Berg BC. Qualitative research methods for the social sciences. Boston: Allyn & Bacon; 1989. ISBN 978-0205379057.
31. Phillips S. The role of community pharmacist: The pharmacist's view. In: Phillips S, Delamont S, Temple D, editors. Qualitative research in pharmacy practice. Aldershot: Avebury; 1996. p. 7-22. ISBN 978-1859722114.
32. Thomas M, Bloor M, Frankland J. The process of sample recruitment: an ethnostatistical perspective. Qual Res. 2007;7(4): 429-46. doi:10.1177/ 1468794107082300.
33. Kvale S. InterViews: an introduction to qualitative research interviewing. Thousand Oaks: Sage Publications; 1996. ISBN 0-8039-5819-6.
34. Groleau D, Zelkowitz P, Cabral IE. Enhancing generalizability: moving from an intimate to a political voice. Qual Health Res. 2009;19(3):416-26. doi:10.1177/1049732308329851.
35. Bowen GA. Naturalistic inquiry and the saturation concept: a research note. Qual Res. 2008;8(1):137-52. doi:10.1177/1468794107085301.
36. Reijonen H, Komppula R. Perception of success and its effect on small firm performance. J Small Bus Enterp Dev. 2007;14(4):689.
37. Sclavos K K. Guild digest latest. Aust J Pharm. 2008;89:16.
38. Laforet S. Size, strategic, and market orientation affects on innovation. J Bus Res. 2008;61(7):753.
39. Plunkett W. All aboard or miss the boat. Aust J Pharm. 2009; 90:34.
40. Tann J, Blenkinsopp A, Platts A. Teaching and learning at the leading edge: leading edge practitioners in community pharmacy. Manage Learn. 2001;32(2):163-79.
41. Mullen R. Skill mix in community pharmacy: exploring and defining roles of dispensary support staff. London: Royal Pharmaceutical Society of Great Britain; 2002. http://www.pprt.org.uk/Documents/Publications/Skill-mix-in- community-pharmacy.pdf. ISBN 0-9544961-6-7.
42. The Pharmacy Guild of Australia. Australia's Unique System of Community Pharmacy. The Pharmacy Guild of Australia. 2009. http://www.guild.org.au/ uploadedfiles/National/Public/Fact-Sheets/community-pharmacy.pdf. Accessed 17 May 2009.
43. Benrimoj SI, Roberts AS. Providing patient care in community pharmacies in Australia. Ann Pharmacother. 2005;39(11):1911-7. doi:10.1345/aph.1G165. (Pubitemid 41527705)
44. The Pharmacy Guild of Australia. Guild digest: a survey of independent pharmacy operations in Australia financial year 2005-2006. Canberra: The Pharmacy Guild of Australia; 2007.
45. New South Wales Government. Pharmacy Practice Act 2006. 2006. http://www.austlii.edu.au/au/legis/nsw/consol-act/ppa2006165/. Accessed 30 July 2009.
46. The Commonwealth of Australia. The Fourth Community Pharmacy Agreement. 2005. http://www.health.gov.au/internet/main/publishing.nsf/Content/ F7FBDB333D030BFFCA2570C000003A44/$File/4cpacompilation.pdf.
47. Annabel B. Sun Tzu: know yourself, know your enemy. Aust J Pharm. 2005;86:905.
48. Roberts S. Bottom line will bottom out: Sclavos. Pharm News. 2008;24 April, 1-2.