Comparison of perceived quality amongst migrant and local patients using primary health care delivered by community health centres in Shenzhen, China

BMC Family Practice

Volumn 15, Issue 1, 2014, Pages

  Li, Haitao ^a   Chung, Roger Yat Nork ^a   Wei, Xiaolin ^a   Mou, Jin ^b   Wong, Samuel Yeung Shan ^a   Wong, Martin Chi Sang ^a   Zhang, Dan ^c   Zhang, Yingji ^c   Griffiths, Sian ^a  

^a Prince of Wales Hospital   (Hong Kong)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

^c Commission of Health Population and Family Planning ^*  (China)

Author keywords

Migration; Patient satisfaction; Primary health care; Quality of care

Indexed keywords

CHINA; CLINICAL TRIAL; COMPARATIVE STUDY; CROSS-SECTIONAL STUDY; FEMALE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH CENTER; HEALTH PERSONNEL ATTITUDE; HOSPITAL ADMISSION; HUMAN; INTERVIEW; MALE; MIGRATION; MULTICENTER STUDY; PRIMARY HEALTH CARE; STANDARDS;

ATTITUDE OF HEALTH PERSONNEL; CHINA; COMMUNITY HEALTH CENTERS; CROSS-SECTIONAL STUDIES; FEMALE; HEALTH SERVICES ACCESSIBILITY; HUMANS; INTERVIEWS AS TOPIC; MALE; PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE; TRANSIENTS AND MIGRANTS; WAITING LISTS;

EID: 84900429788     PISSN: None     EISSN: 14712296     Source Type: Journal    
DOI: 10.1186/1471-2296-15-76     Document Type: Article

References (24)

1. Health of China's rural-urban migrants and their families: a review of literature from 2000 to 2012. Mou J, Griffiths SM, Fong H, Dawes MG, Br Med Bull 2013 106 19 43 10.1093/bmb/ldt016 23690451
2. World Health Organization, Global Health Declarations Geneva, Switzerland: World Health Organization 1998
3. National Health and Family Planning Commission, Report on China's migrant population development, 2012 Beijing: China Population Publishing House 2012
4. Health care utilisation amongst Shenzhen migrant workers: does being insured make a difference? Mou J, Cheng J, Zhang D, Jiang H, Lin L, Griffiths SM, BMC Health Serv Res 2009 9 214 10.1186/1472-6963-9-214 19930580
5. China's floating population: definitions: data and recent findings. Goodkind D, West LA, Urban Stud 2002 39 12 2237 10.1080/0042098022000033845
6. Registered household populations increased by 295.9 thousands in the past year in Shenzhen. [ http://news.sina.com.cn/c/2013-01-22/063926090624.shtml ]
7. Eye on migrant workers. Liu K, Chin Econ 2007 40 12 10.2753/CES1097- 1475400301
8. Too costly to be ill: healthcare access and health-seeking behaviours among rural-to-urban migrants in China. Hong Y, Li X, Stanton B, Lin D, Fang X, Rong M, Wang J, World Health Popul 2006 8 2 22 34 10.12927/whp.2006.18280 18277099
9. Comparing knowledge and use of health services of migrants from rural and urban areas in Kunming City, China. Wei X, Pearson S, Zhang Z, Qin J, Gerein N, Walley J, J Biosoc Sci 2010 42 6 743 756 10.1017/S0021932010000313 20584352
10. Developing a standard short questionnaire for the assessment of patient satisfaction with out-of-hours primary care. Salisbury C, Burgess A, Lattimer V, Heaney D, Walker J, Turnbull J, Smith H, Fam Pract 2005 22 5 560 569 10.1093/fampra/cmi050 15964865
11. Developing a measure of patient and personal satisfaction with nursing care. Adbellah F, Levine E, Nurs Res 1957 5 100 10.1097/00006199-195702000-00002 13400373
12. Quality of care and patient satisfaction: a review of measuring instruments. van Campen C, Sixma H, Friele RD, Kerssens JJ, Peters L, Med Care Res Rev 1995 52 1 109 133 10.1177/107755879505200107 10143573
13. Consumers' satisfaction with primary health services in the city of Jeddah. Al-Doghaither AH, Saeed AA, Saudi Arabia Saudi Med J 2000 21 5 447 454
14. The measurement and meaning of patient satisfaction. Ware JE Jr, Davies-Avery A, Stewart AL, Health Med Care Serv Rev 1978 1 1 13 15
15. Shanghai Statistical Bureau, Yearbook of Shanghai Statistics Beijing: China Statistics Press 2011
16. Shenzhen Statistical Bureau, Yearbook of Shenzhen Statistics Beijing: China Statistics Press 2011
17. Asian-American patient ratings of physician primary care performance. Taira DA, Safran DG, Seto TB, Rogers WH, Kosinski M, Ware JE, Lieberman N, Tarlov AR, J Gen Intern Med 1997 12 4 237 242 10.1007/s11606-006-5046-0 9127228
18. Discrimination of Blacks on account of their skin colour? Results of focus group discussions with victims in the German health-care system. Gerlach H, Becker N, Fuchs A, Wollny A, Abholz HH, Gesundheitswesen 2008 70 1 47 53 10.1055/s-2007-1022524 18273763
19. Discrimination against rural-to-urban migrants: the role of the Hukou system in China. Kuang L, Liu L, PLoS One 2012 7 11 46932 10.1371/journal.pone. 0046932 23144794
20. Health status and access to health care of migrant workers in China. Hesketh T, Ye XJ, Li L, Wang HM, Public Health Rep 2008 123 2 189 197 18457071
21. Patient satisfaction with and recommendation of a primary care provider: associations of perceived quality and patient education. Tung YC, Chang GM, Int J Qual Health Care 2009 21 3 206 213 10.1093/intqhc/mzp006 19258342
22. Understanding patient satisfaction, trust, and loyalty to primary care physicians. Platonova EA, Kennedy KN, Shewchuk RM, Med Care Res Rev 2008 65 6 696 712 10.1177/1077558708322863 18723450
23. Barriers to TB care for rural-to-urban migrant TB patients in Shanghai: a qualitative study. Wei X, Chen J, Chen P, Newell J, Li H, Sun C, Mei J, Walley J, Trop Med Int Health 2009 14 7 754 760 10.1111/j.1365-3156.2009.02286.x 19392747
24. Integrating Traditional Chinese Medicine Services in Community Health Centers: Insights into Utilization Patterns in the Pearl River Region of China. Chung VCH, Ma PHX, Wang HHX, Wang J, Lau C, Wei X, Wong S, Tang J, Griffiths SM, Evid-Based Complement Alternat Med 2013 http://dx.doi.org/10.1155/2013/426360