Asian-American patient ratings of physician primary care performance

Journal of General Internal Medicine

Volumn 12, Issue 4, 1997, Pages 237-242

  Taira, Deborah A ^a,e   Safran, Dana Gelb ^a   Seto, Todd B ^d   Rogers, William H ^a   Kosinski, Mark ^a   Ware, John E ^b,c   Lieberman, Naomi ^a   Tarlov, Alvin R ^a,b,c  

^a TUFTS MEDICAL CENTER   (United States)

^b TUFTS UNIVERSITY SCHOOL OF MEDICINE   (United States)

^c HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

^d BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

^e Health Institute   (United States)

Author keywords

Asian Americans; patient ethnicity; patient evaluations; primary health care

Indexed keywords

ARTICLE; ASIAN AMERICAN; ETHNOLOGY; HUMAN; MEDICAL PRACTICE; NORMAL HUMAN; PATIENT SATISFACTION; PERFORMANCE; PRIMARY MEDICAL CARE; RATING SCALE;

ACADEMIC MEDICAL CENTERS; ADULT; AFRICAN AMERICANS; ASIAN AMERICANS; ATTITUDE TO HEALTH; BOSTON; CROSS-SECTIONAL STUDIES; EUROPEAN CONTINENTAL ANCESTRY GROUP; EVALUATION STUDIES; FAMILY PRACTICE; FEMALE; HEALTH CARE SURVEYS; HUMANS; LONGITUDINAL STUDIES; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE; RETROSPECTIVE STUDIES; RISK ASSESSMENT;

EID: 0030910571     PISSN: 08848734     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1525-1497.1997.012004237.x     Document Type: Article

References (32)

1. U.S. Congress, Office of Technology Assessment. The Quality of Medical Care: Information for Consumers. Washington, DC: U.S. Government Printing Office: 1988. U.S. Congress Report OTA-H-386.
2. Gold M, Wooldridge J. Surveying consumer satisfaction to assess managed-rare quality: current practices. Health Care Financing Rev. 1995;16:155-73.
3. Schlackman N. Evolutton of a quality-based compensation model: the third generation. Am J Med Qual. 1993;8:103-10.
4. Liebow JL. Consumers assessments of the quality of medical care. Med Care 1974;12:328-37.
5. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Prog Plann. 1983;6:185-210.
6. Cleary PD, Edgman-Levitan S, Roberts M, et al. Patients evaluate their hospital care: a national survey. Health Aff (Millwood). 1991; 10:254-67.
7. Zapka JG, Palmer RH, Hargraves JL, Nerenz D, Frazier HS, Warner CK. Relationships of patient satisfaction with experience of system performance and health status. J Ambulatory Care Manage. 1995;18:73-83.
8. Gerbert B, Hargreaves WA. Measuring physician behavior. Med Care. 1986;24:838-47.
9. Davies A, Ware JE Jr. Involving consumers in quality of care assessment. Health Aff (Millwood). 1988;7:33-48.
10. Meredith LS, Siu AL. Variation and quality of self-report health data: Asians and Pacific Islanders compared with other ethnic groups. Med Care. 1995;33:1120-31.
11. Ware JE Jr, Snyder MK, Wright WR, Davies AR. Defining and measuring patient satisfaction with medical care. Eval Prog Plann. 1983;6:247-63.
12. Fowler FJ. Survey Research Methods. Newbury Park. Calif: Sage Publications: 1990.
13. Safran DG, Tarlov AR, Rogers WH, Ware JE, Kosinski M, Taira DA. Primary Care Assessment Survey. Boston, Mass: The Health Institute, New England Medical Center: 1994.
14. Institute of Medicine. Defining Primary Care: An Interim Report. Washington, DC: National Academy Press: 1994.
15. Davies AR, Ware JE, Brook RH, Peterson JR, Newhonse JP. Consumer acceptance of prepaid and fee-for-service medical care: results from a randomized controlled trial. Health Serv Res. 1986; 21:429-52.
16. U.S. Preventive Services Task Force. Guide to Clinical Preventive Services: An Assessment of the Effectiveness of 169 Interventions. Baltimore. Md: Williams & Wilkins; 1989.
17. Starfield B. Primary Care: Concept, Evaluation, and Policy. New York. NY: Oxford University Press: 1992.
18. Likert RA. A technique for the measurement of attitudes. Arch Psychol. 1932;140:5.
19. Rao CR. Estimation of variance and covariance components in linear models. J Am Stat Assoc. 1975;67:112-5.
20. Huber PJ. The behavior of maximum likelihood estimators under non-standard conditions. In: Proceedings of the Fifth Berkeley Symposium. Berkeley, Calif.: University of California Press; 1965: 221-33.
21. Kleinbaum DG, Kupper LL, Muller KE. Applied Regression Analysis and Other Multivariable Methods. Belmont. Calif: Duxbury Press: 1988.
22. Safran DG, Tarlov AR, Rogers WH. Primary care performance in fee-for-service and prepaid health care systems: results from the Medical Outcomes Study. JAMA. 1994;271:1579-86.
23. Yu ES, Cypress BK. Visits to physicians by Asian/Pacific Americans. Med Care. 1982;20:809-20.
24. Boult L, Boult C. Underuse of physician services by older Asian-Americans. J Am Geriatr Soc. 1995;43:408-11.
25. Tanjasiri SP, Wallace SP, Shibata K. Picture imperfect: hidden problems among Asian Pacific Islander elderly. Gerontologist. 1995;35:753-60.
26. Chen MS, Hawks BL. A debunking of the myth of healthy Asian Americans and Pacific Islanders. Am J Health Promot. 1995; 9: 261-8.
27. Kwon IWG, Bae M. Health status of Asian Pacific Americans in Missouri. Mo Med. 1995;92:648-52.
28. Mahoney FJ, Lawrence M, Scott C, Le Q, Lambert S, Farley TA. Continuing risk for hepatitis B virus transmission among Southeast Asian infants in Louisiana. Pediatrics. 1995;96:1113-6.
29. Kitano H. Health and Asian American elderly: research and policy issues. In: Baressi CM, ed. Health and Minority Elders: An analysis of Applied Literature. Washington. DC: American Association of Retired Persons; 1994.
30. Choi KH, Coates TJ, Catania JA, Lew S, Chow P. High HIV risk among gay Asian and Pacific Islander men in San Francisco. AIDS. 1995;9:306-8. Letter.
31. Yu ESH, Liu WT. US National health data on Asian Americans and Pacific Islanders: a research agenda for the 1990s. Am J Public Health 1992;82:1645.
32. Lin-Fu JS. Population characteristics and health care needs of Asian Pacific Americans. Public Health Rep. 1988;103:18.