Managerial perception of service innovation in facility management organizations

Journal of Facilities Management

Volumn 10, Issue 3, 2012, Pages 198-211

  Scupola, Ada ^a  

^a ROSKILDE UNIVERSITY   (Denmark)

Author keywords

Denmark; Facilities; Facilities management; Innovation; Services

Indexed keywords

EID: 84900306906     PISSN: 14725967     EISSN: 17410983     Source Type: Journal    
DOI: 10.1108/14725961211246009     Document Type: Article

References (35)

1. Alam, I. (2006), “Service innovation strategy and process: a cross-national comparative analysis”, International Marketing Review, Vol. 23 No. 3, pp. 234-54.
2. Alam, I. and Perry, C. (2002), “A customer-oriented new service development process”, Journal of Services Marketing, Vol. 16 No. 6, pp. 515-34.
3. Amaratunga, R.D.G. (2001), “Theory building in facilities management performance measurement: application of some core performance measurement and management principles”, unpublished PhD thesis, The University of Salford, Salford.
4. Avlonitis, G.J., Papastathopoulou, P.G. and Gounaris, S.P. (2001), “An empirically-based typology of product innovativeness for new financial services: success and failure scenarios”, The Journal of Product Innovation Management, Vol. 18 No. 5.
5. Cardellino, P. and Finch, E. (2006), “Evidence of systematic approaches to innovation in facilities management”, Journal of Facilities Management, Vol. 4 No. 3, pp. 150-66.
6. Chesbrough, H. (2006), Open Business Model: How to Thrive in the New Innovation Landscape, Harvard Business School Press, Boston, MA.
7. Chesbrough, H.W. (2003), Open Innovation: The New Imperative for Creating and Profiting from Technology, Harvard Business School Press, Boston, MA.
8. Chotipanich, S. and Nutt, B. (2008), “Positioning and repositioning FM”, Facilities, Vol. 26 Nos 9/10, pp. 374-88.
9. Christensen, C.M. (1997), The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, HBS Press, Cambridge.
10. Coenen, C. (2009), FM as Value Driver, EuroFM RNG Technical University of Denmark, Lyngby, May 11-12, 2009.
11. Francis, D. and Bessant, J. (2005), “Targeting innovation and implications for capability development”, Technovation, Vol. 25 No. 3, pp. 171-83.
12. Gallouj, F. and Weinstein, O. (1997), “Innovation in services”, Research Policy No. 26, pp. 537-56.
13. Goyal, S. and Pitt, M. (2007), “Determining the role of innovation management in facilities management”, Facilities, Vol. 25 Nos 1/2, pp. 48-60.
14. Jensen, A.P. (2009), Markedet for Facilities Management i Danmark, Report, Center for Facilities Management – Realdania Forskning, DTU Management, Danmarks Tekniske Universitet, Kongens Lyngby, June.
15. Jensen, P.A., Voordt, T., Coenen, C., von Felten, D., Lindholm, AS.L., Nielsen, B.S., Riratanaphong, C. and Schmid, M. (2012), “In search for the added value of FM: what we know and what we need to learn”, Facilities, Vol. 30 Nos 5/6.
16. Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis: An Expanded Sourcebook, Sage, Thousand Oaks, CA.
17. Noor, M. and Pitt, M. (2009), “A critical review on innovation in facilities management service delivery”, Facilities, Vol. 27 Nos 5/6, pp. 211-28.
18. Nutt, B. (2000), “Four competing futures for facility management”, Facilities, Vol. 18 Nos 3/4, pp. 124-32.
19. Pathirage, C., Haigh, R., Amaratunga, D. and Baldry, D. (2008), “Knowledge management practices inficilities organisations: a case study”, Journal of Facilities Management, Vol. 6 No. 1, pp. 5-22.
20. Pitt, M. and Tucker, M. (2008), “Performance measurement in facilities management: driving innovation?”, Property Management, Vol. 26 No. 4, pp. 241-54.
21. Pitt, M., Goyal, S. and Sapri, M. (2006), “Innovation in facilities maintenance management”, Building Services Engineering Research and Technology, Vol. 27 No. 2, pp. 153-64.
22. Price, I. (2002), “Can FM evolve? If not, what future”, Journal of Facilities Management, Vol. 1 No. 1, pp. 56-70.
23. Price, I., Ellison, I. and McDonald, R. (2009), “Practical post modernism: FM and socially constructed realities”, paper presented at European Facility Management Conference: 8th Euro FM Research Symposium, Amsterdam, June 16-17.
24. Reinartz, W. and Lelong, C. (2006), ISS-Driving Profits through Customer Satisfaction, INSEAD, Fontainebleau, Case 01/2006-5335.
25. Sundbo, J. (2007), “Management of innovation in services”, The Services Industries Journal, Vol. 17 No. 3, pp. 423-55.
26. Sundbo, J. and Gallouj, F. (2000), “Innovation as a loosely coupled system in services”, International Journal of Services Technology and Management, Vol. 1 No. 1, pp. 15-36.
27. Then, D.S.S. (1999), “An integrated resource management view of facilities management”, Facilities, Vol. 17 Nos 12/13, pp. 462-9.
28. Therrien, P., Doloreux, D. and Chamberlin, T. (2011), “Innovation novelty and (commercial) performance in the service sector: a Canadian firm-level analysis”, Technovation, Vol. 31, pp. 655-65.
29. Vischer, J.C. (2008), “Towards a user-centred theory of the built environment”, Building Research & Information, Vol. 36 No. 3, pp. 231-40.
30. Yin, R.K. (2003), Case Study Research Design and Methods, Sage, Newbory Park.
31. Alexander, K. (1996), Facilities Management Theory and Practice, E & FN Spon, London.
32. Berry, L.L., Shankar, V., Parish, J.T., Cadwallader, S. and Dotzel, T. (2006), “Creating new markets through service innovation”, MIT Sloan Management Review, Vol. 47 No. 2, pp. 56-63.
33. Coombs, R. and Miles, I. (2000), “Innovation, measurement and services: the new problematique”, in Metcalfe, J.S. and Miles, I. (Eds), Innovation Systems in the Service Economy. Measurement and Case Study Analysis, Kluwer, Boston, MA, pp. 85-103.
34. Mansury, M. and Love, J. (2008), “Innovation, productivity and growth in US business services: a firm-level analysis”, Technovation, Vol. 28 Nos 1/2, p. 52.
35. Narvekar, R.S. and Jain, K. (2006), “A new framework to understand the technological innovation process”, Journal of Intellectual Capital, Vol. 7 No. 2, pp. 174-86.