A critical review on innovation in facilities management service delivery

Facilities

Volumn 27, Issue 5-6, 2009, Pages 211-228

  Noor, Mohd Nazali Mohd ^a   Pitt, Michael ^a  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

Author keywords

Facilities; Innovation; Service delivery

Indexed keywords

EID: 69549097652     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632770910944943     Document Type: Article

References (67)

1. Abernathy, W.J. and Utterback, J.M. (1978), Patterns of industrial innovation, Technology Review, June/July, pp. 41-7.
2. Alexander, K. (1996), Facilities Management Theory and Practice, Taylor & Francis, Basingstoke.
3. Alexander, K. (1999), Facilities Management, E&FN Spon, London.
4. Alexander, K. (2003), A strategy for facilities management, Facilities, Vol. 21 Nos 11/12, pp. 269-74.
5. Andersen, M. (2006), Four uses of service level agreements, paper presented at CIB W70 Facilities Management Symposium, Trondheim, pp. 401-7.
6. Atkin, B. and Brookes, A. (2000), Total Facilities Management, Blackwell Science, London.
7. Badawy, M. (1997), Developing Managerial Skills in Engineers and Scientists, John Wiley & Sons, New York, NY.
8. Barras, R. (1986), Towards a theory of innovation in services, Research Policy, Vol. 15, pp. 161-73.
9. Barret, P. (1995), Facilities Management: Towards Best Practice, Blackwell Science Ltd, Oxford.
10. Barret, P. and Baldry, D. (2004), Facilities Management towards Best Practice, Blackwell Publishing, London.
11. Becker, F. (1990), The Total Workplace, Van Nostrand Reinhold, New York, NY.
12. Bell, J. (1992), Facilities management and changing professional boundaries, Facilities, Vol. 10 No. 10, pp. 161-73.
13. Campbell, J.D. (1995), Outsourcing in maintenance management, Quality in Maintenance Engineering, Vol. 1, pp. 18-24.
14. Cardellino, P. and Finch, E. (2006), Evidence of systematic approaches to innovation in facilities management, Journal of Facilities Management, Vol. 4 No. 3, pp. 150-66.
15. Constructing Excellence (2004), available at: www.constructingexcellence.org.uk (accessed 17 May 2008).
16. Cook, P. (1999), Best Practice Creativity, Gower, Aldershot.
17. D'Aveni, R. (1994), Hypercompetition: The Dynamics of Strategic Maneuvering, Basic Books, New York, NY.
18. Djellal, F. and Gallouj, F. (2001), Patterns of innovation organisation in service firms: postal survey results and theoretical models, Science and Public Policy, Vol. 28 No. 1, pp. 57-67.
19. Dosi, G. (1982), Technological paradigms and technological trajectories, Research Policy, Vol. 11, pp. 147-62.
20. Doyle, P. and Bridgewater, S. (1988), Innovation in Marketing. The Chartered Institute of Marketing, Elsevier Butterworth-Heinemann, Oxford.
21. Drejer, I. (2004), Identifying innovation in surveys of services: a Schumpeterian perspective, Research Policy, Vol. 33, pp. 551-62.
22. DTI (2003), Competing in the global economy: the innovation challenge, Economic Paper No. 7, DTI, London.
23. Evangelista, R. (2000), Sectoral patterns of technological change in services, Economic Innovation and New Technology, Vol. 9, pp. 183-221.
24. Franks, J. (2000), Supply chain innovation, Work Study, Vol. 49 No. 4, pp. 152-5.
25. Gadrey, J., Gallouj, F. and Weinstein, O. (1995), New modes of innovation: how services benefit industry, International Journal of Service Industry Management, Vol. 6 No. 3, pp. 4-16.
26. Goyal, S. (2007a), Determining the role of innovation management and measurement in strategic facilities management: ensuring optimisation and continuity, PhD thesis, Liverpool John Moores University, Liverpool.
27. Goyal, S. (2007b), Determining the role of innovation management and measurement in strategic facilities management - towards the process driven collaborative assessment, research paper, Liverpool John Moores University, Liverpool.
28. Goyal, S. and Pitt, M. (2006a), Determining the role of innovation management in facilities management, paper presented at SOBE Postgraduate Conference, Liverpool John Moores University, Liverpool.
29. Goyal, S. and Pitt, M. (2006b), Innovation and facilities management, Proceedings of CIB W70 Facilities Management Symposium, Trondheim.
30. Goyal, S. and Pitt, M. (2007), Determining the role of innovation management in facilities management, Journal of Facilities Management, Vol. 25 Nos 1/2, pp. 48-60.
31. Goyal, S., Pitt, M. and Sapri, M. (2005), Innovation as a facilities management tool, in Khosrowshahi, F. (Ed.), 21st Annual Association of Researchers in Construction Management, ARCOM Conference, SOAS, University of London, 7-9 September 2005, Vol. 2, pp. 1225-36.
32. Hertog, P. (2000), Knowledge-intensive business as co-producer of innovation, International Journal of Innovation Management, Vol. 4 No. 4, pp. 491-528.
33. Hinks, J. and McNay, P. (1999), The creation of a management-by-variance tool for facilities management performance assessment, Facilities, Vol. 17 Nos 1/2, pp. 48-60.
34. Hinks, J., Alexander, M. and Dunlop, G. (2007), Translating military experiences of managing innovation and innovativeness into FM, Journal of Facilities Management, Vol. 5 No. 4, pp. 226-42.
35. Johanessen, J.A., Olsen, B. and Lumpkin, G.T. (2001), Innovation as newness: what is new, how new, and new to whom?, European Journal of Innovation Management, Vol. 4 No. 1, pp. 20-31.
36. Kanter, R. (1997), Innovation: Breakthrough thinking at 3M, Dupont, GE, Pfizer and Rubbermaid, HarperBusiness, New York, NY.
37. Kaya, S., Heywood, C.A., Arge, K., Brawn, G. and Alexander, K. (2004), Raising facilities management's profile in organisations: developing a world-class framework, Journal of Facilities Management, Vol. 1 No. 1, pp. 272-82.
38. Lehtonen, T. (2006), Collaborative relationships in facility services, Leadership & Organization Development Journal, Vol. 27 No. 6, pp. 429-44.
39. Lunn, S.D. and Stephenson, P. (2000), The impact of tactical and strategic FM automation, Facilities, Vol. 18 Nos 7/8, pp. 20-31.
40. Marquis, D. (1969), The anatomy of successful innovation, Innovation, Vol. 7, pp. 28-37.
41. Miles, I. (2000), Service innovation: coming of age in the knowledge based economy, International Journal of Innovation Management, Vol. 4 No. 4, pp. 371-89.
42. Naughton, D. (2004), Innovation and learning - value through innovation, Facilities Manager, Vol. 20 No. 6.
43. Nelson, R. and Winter, S. (1977), In search of useful theory of innovation, Research Policy, Vol. 6, pp. 36-76.
44. NHS Estates (1996), Re-engineering the facilities management service, Health Facilities Notes, No. 16, HM Stationery Office, London.
45. Nourse, H. (1990), Managerial Real Estate, Corporate Real Estate Asset Management, Prentice-Hall, Englewood Cliffs, NJ.
46. Nutt, B. (1999), Linking FM practice and research, Facilities, Vol. 17 Nos 1/2, pp. 11-17.
47. Nutt, B. (2000), Four competing futures for facilities management, Facilities, Vol. 18 Nos 3/4, pp. 124-32.
48. Pinchot, G. (1999), Intrapreneuring in Action - Why You Don't Have to Leave a Corporation to Become an Entrepreneur, Berrett-Koehler Publishers, San Francisco, CA.
49. Pitt, M. (2005), Editorial: innovation and contract management, Journal of Facilities Management, Vol. 4 No. 2, pp. 200-3.
50. Pitt, M. (2006), Editorial, Journal of Facilities Management, Vol. 4 No. 2, p. 85.
51. Pitt, M. and Hinks, J. (2001), Barriers to the operations of the facilities management, Facilities, Vol. 19 Nos 7/8, pp. 304-7.
52. Price, I. and Akhlaghi, F. (1999), New patterns in facilities management; industry best practice and new organisational theory, Facilities, Vol. 17 Nos 5/6, pp. 159-66.
53. Rickards, T. (1997), Creativity and Problem Solving at Work, Gower, Aldershot.
54. Rothwell, R. (1992), Succesful industrial innovation: critical factors for the 1990s, R&D Management, Vol. 22 No. 3, pp. 221-39.
55. Sundbo, J. (1997), Management of innovation in services, The Services Industries Journal, Vol. 19 No. 10, pp. 432-55.
56. Tay, L. and Ooi, J.T. (2001), Facilities management: 'a jack of all trades'?, Facilities, Vol. 19 No. 10, pp. 357-62.
57. Tether, B. (2002), Who co-operates for innovation, and why?: An empirical analysis, Research Policy, Vol. 31, pp. 947-67.
58. Tether, B. (2005), Do services innovate (differently)? Insights from the European Innobarometer survey, Industry and Innovation, Vol. 12 No. 2, pp. 153-84.
59. Then, D.S. (1999), An integrated resource management view of facilities management, Facilities, Vol. 17 Nos 12/13, pp. 462-9.
60. Tidd, J., Bessant, J. and Pavitt, K. (2005), Managing Innovation: Integrating Technological, Market and Organizational Change, 3rd ed., Wiley, New York, NY.
61. Trott, P. (1998), Innovation Management and New Product Development, Pitman Publishing, London.
62. Trott, P. (2005), Innovation Management and New Product Development, Prentice-Hall, Englewood Cliffs, NJ.
63. Usher, N. (2004), Outsource or in-house facilities management? The pros and cons, Journal of Facilities Management, Vol. 2 No. 4, pp. 351-9.
64. Van-de-Ven, A.H., Polley, D.E., Garud, R. and Venkataraman, S. (1999), The Innovation Journey, Oxford University Press, New York, NY.
65. Varcoe, B. (2000), Implications for facilities management of the changing business climate, Facilities, Vol. 18 Nos 10/11/12, pp. 383-91.
66. Voss, C., Johnston, R., Silvestro, R., Fitzgerald, L. and Brignal, T. (1992), Measurement of innovation and design performance in services, Design Management Journal, Winter, pp. 40-6.
67. West, M.A. and Farr, J.L. (1990), Innovation and Creativity at Work: Psychological and Organisational Strategies, Wiley, New York, NY.