Service quality perceptions in primary health care centres in Greece

Health Expectations

Volumn 17, Issue 2, 2014, Pages 197-207

  Papanikolaou, Vicky ^a   Zygiaris, Sotiris ^a  

^a NATIONAL SCHOOL OF PUBLIC HEALTH   (Greece)

Author keywords

Customer; Expectations; Gaps; Patient satisfaction; Perceptions; Primary health care; Quality; Quality assessment; Service; SERVQUAL

Indexed keywords

ADOLESCENT; ADULT; AGED; FEMALE; GREECE; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; MALE; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PERCEPTION; PRIMARY HEALTH CARE; QUESTIONNAIRE; REPRODUCIBILITY; SOCIOECONOMICS; STANDARDS; YOUNG ADULT;

ADOLESCENT; ADULT; AGED; FEMALE; GREECE; HEALTH SERVICES RESEARCH; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PERCEPTION; PRIMARY HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS; SOCIOECONOMIC FACTORS; YOUNG ADULT;

EID: 84896303794     PISSN: 13696513     EISSN: 13697625     Source Type: Journal    
DOI: 10.1111/j.1369-7625.2011.00747.x     Document Type: Article

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