Using SERVQUAL and Kano research techniques in a patient service quality survey.

World hospitals and health services : the official journal of the International Hospital Federation

Volumn 42, Issue 2, 2006, Pages 21-26

  Christoglou, Konstantinos ^a   Vassiliadis, Chris ^a   Sigalas, Ioakim ^a  

^a Katerini General Hospital   (Greece)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EPIDEMIOLOGY; GENERAL HOSPITAL; GREECE; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; METHODOLOGY; NONBIOLOGICAL MODEL; PATIENT SATISFACTION; PROBLEM BASED LEARNING; QUALITY CONTROL; STANDARD; STATISTICAL ANALYSIS; STATISTICS;

BENCHMARKING; DATA INTERPRETATION, STATISTICAL; GREECE; HEALTH CARE SURVEYS; HEALTH SERVICES RESEARCH; HOSPITALS, GENERAL; HUMANS; MODELS, ORGANIZATIONAL; PATIENT SATISFACTION; PROBLEM-BASED LEARNING; PROCESS ASSESSMENT (HEALTH CARE); QUALITY ASSURANCE, HEALTH CARE;

EID: 33750709734     PISSN: 10290540     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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