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Volumn 7, Issue 3, 2004, Pages 167-180

Increasing operational efficiency through improved customer service: process maintenance case

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EID: 84894149429     PISSN: 13675567     EISSN: 1469848X     Source Type: Journal    
DOI: 10.1080/13675560412331298446     Document Type: Article
Times cited : (10)

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