3PLSP scale for cooperative dairies in Indian context

Asia Pacific Journal of Marketing and Logistics

Volumn 24, Issue 3, 2012, Pages 515-532

  Shah, Tejas R ^a   Sharma, Mahendra ^b  

^a Opposite Karnavati Club   (India)

^b GANPAT UNIVERSITY   (India)

Author keywords

Co operative dairies; Distribution management; India; Management strategy; Outsourcing; Third party logistics service providers

Indexed keywords

EID: 84893676701     PISSN: 13555855     EISSN: 17584248     Source Type: Journal    
DOI: 10.1108/13555851211237948     Document Type: Article

References (56)

1. Aagja, J.P. and Garg, R. (2010), “Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context”, International Journal of Pharmaceutical and Healthcare Marketing, Vol. 4 No. 1, pp. 60-83.
2. Ackerman, K.B. (1996), “Pitfalls in logistics partnerships”, International Journal of Physical Distribution & Logistics Management, Vol. 26 No. 3, pp. 35-7.
3. Bahia, K. and Nantel, J. (2000), “A reliable and valid measurement scale for the perceived service quality of banks”, International Journal of Bank Marketing, Vol. 18 No. 2, pp. 84-91.
4. Banomyong, R. and Supatn, N. (2011), “Selecting logistics providers in Thailand: a shippers' perspective”, European Journal of Marketing, Vol. 45 No. 3, pp. 419-37.
5. Bhatnagar, R. and Viswanathan, S. (2000), “Re-engineering global supply chains: alliances between manufacturing and global logistics service providers”, International Journal of Physical Distribution & Logistics Management, Vol. 30 No. 1, pp. 13-34.
6. Bolumole, Y.A. (2001), “The supply chain role of third-party logistics providers”, International Journal of Logistics Management, Vol. 12 No. 2, pp. 87-102.
7. Bourlakis, M. and Melewar, T.C. (2011), “Marketing perspectives of logistics service providers: present and future research directions”, European Journal of Marketing, Vol. 45 No. 3, pp. 300-10.
8. Butler, M., Herlihy, O. and Keenan, P.B. (2005), “Integrating information technology and operational research in the management of milk collection”, Journal of Food Engineering, Vol. 70, pp. 341-9.
9. Chandra, P. and Tirupati, D. (2002), “Managing complex networks in emerging markets: the story of AMUL”, Working Paper No. 2002-05-06, available at: www.iimahd.ernet.in/publications/data/2002-05-06PankajChandra.pdf (accessed March 1, 2010).
10. Chen, C.C. (2008), “A model for customer-focused objective-based performance evaluation of logistics service providers”, Asia Pacific Journal of Marketing and Logistics, Vol. 20 No. 3, pp. 309-22.
11. Cochran, J.K. and Ramanujam, B. (2006), “Carrier-mode logistics optimization of inbound supply chains for electronics manufacturing”, International Journal of Production Economics, Vol. 103 No. 2, pp. 826-40.
12. Cunningham, J.B. (1996), “Designing flexible logistics systems: a review of some Singaporean examples”, Logistics Information Management, Vol. 9 No. 2, pp. 40-8.
13. Daugherty, P.J. and Droge, C.L. (1997), “Organizational structure in divisionalized manufacturers: the potential for outsourcing logistical services”, International Journal of Physical Distribution & Logistics Management, Vol. 27 Nos 5/6, pp. 337-49.
14. Gotzamani, K., Longinidis, P. and Vouzas, F. (2010), “The logistics services outsourcing dilemma: quality management and financial performance perspectives”, Supply Chain Management: An International Journal, Vol. 15 No. 6, pp. 438-53.
15. Hair, J.H. Jr, Balck, W.C., Babin, B.J., Anderson, R.E. and Tatham, R.L. (2009), Multivariate Data Analysis, Pearson Education, New Delhi.
16. Hartmann, E. and Grahal, A.D. (2011), “The flexibility of logistics service providers and its impact on customer loyalty: an empirical study”, Journal of Supply Chain Management, Vol. 47 No. 3, pp. 63-85.
17. Hofer, A.R., Knemeyer, A.M. and Dresner, M.E. (2009), “Antecedents and dimensions of customer partnering behavior in logistics outsourcing relationships”, Journal of Business Logistics, Vol. 30 No. 2, pp. 141-59.
18. Hong, J. (2004), “Firm-specific characteristics and logistics outsourcing by Chinese manufacturers”, Asia Pacific Journal of Marketing and Logistics, Vol. 16 No. 3, pp. 23-36.
19. Hsiao, H.I., Kemp, R.G.M., Van der Vrost, J.G.A.J. and Omata, S.W.F. (2011), “Logistics outsourcing by Taiwanese and Dutch food processing industries”, British Food Journal, Vol. 113 No. 4, pp. 550-76.
20. Hsiao, H.I., Van der Vrost, J.G.A.J., Kemp, R.G.M. and Omata, S.W.F. (2010), “Developing a decision-making framework for levels of logistics outsourcing in food supply chain”, International Journal of Physical Distribution & Logistics Management, Vol. 40 No. 5, pp. 395-414.
21. Kannan, G. (2009), “Fuzzy approach for the selection of third party reverse logistics provider”, Asia Pacific Journal of Marketing and Logistics, Vol. 21 No. 3, pp. 397-416.
22. Kaplan, R.M. and Sacuzzo, D.P. (1993), Psychological Testing: Principles, Applications and Issues, Brooks Cole, Pacific Groove, CA.
23. Kumar, R. (2005), “Organisational citizenship performance in non-government organizations-development of a scale”, working paper, Indian Institute of Management, Ahmedabad.
24. Kundhamraks, P. and Hanaoka, S. (2008), “Evaluating the logistics performance of intermodal transportation in Thailand”, Asia Pacific Journal of Marketing and Logistics, Vol. 20 No. 3, pp. 323-42.
25. Lai, K.-H. (2004), “Service capability and performance of logistics service providers”, Transportation Research E, Vol. 40 No. 5, pp. 385-99.
26. Langley, J. Jr, Newton, B.F. and Tyndall, G.R. (1999), “Has the future of third-party logistics already arrived?”, Supply Chain Management Review, Fall, pp. 85-94.
27. Large, R.O., Kramer, N. and Hartmann, R.K. (2011), “Customer-specific adaptation by providers and their perception of 3PL-relationship success”, International Journal of Physical Distribution & Logistics Management, Vol. 41 No. 9, pp. 822-38.
28. Lau, K.H. and Zhang, J. (2006), “Drivers and obstacles of outsourcing practices in China”, International Journal of Physical Distribution & Logistics Management, Vol. 36 No. 10, pp. 776-92.
29. Liu, X., Grant, D.B., McKinnon, A.C. and Feng, Y. (2010), “An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers: a perspective from China”, International Journal of Physical Distribution & Logistics Management, Vol. 40 No. 10, pp. 847-66.
30. McGinnis, M.A., Kochunny, C.M. and Ackerman, K.B. (1995), “Third party logistics choice”, International Journal of Logistics Management, Vol. 6 No. 2, pp. 93-102.
31. Mentzer, J.T., Flint, D.J. and Hult, G.T.M. (2001), “Logistics service quality as a segment-customized process”, Journal of Marketing, Vol. 65 No. 4, pp. 82-104.
32. O'Leary-Kelly, S.W. and Vokurka, R.J. (1998), “The empirical assessment of construct validity”, Journal of Operations Management, Vol. 16 No. 4, pp. 387-405.
33. Panayides, P.M. (2007), “Effects of organizational learning in third-party logistics”, Journal of Business Logistics, Vol. 28 No. 2, pp. 122-58.
34. Persson, G. and Virum, H. (2001), “Growth strategies for logistics service providers: a case study”, International Journal of Logistics Management, Vol. 12 No. 1, pp. 53-64.
35. Qureshi, M.N., Kumar, D. and Kumar, P. (2008), “An integrated model to identify and classify the key criteria and their role in the assessment of 3PL services providers”, Asia Pacific Journal of Marketing and Logistics, Vol. 20 No. 2, pp. 227-49.
36. Rafiq, M. and Jaafar, S.H. (2007), “Measuring customers' perceptions of logistics service quality of 3PL service providers”, Journal of Business Logistics, Vol. 28 No. 2, pp. 159-75.
37. Rahman, S. (2011), “An exploratory study of outsourcing 3PL services: an Australian perspective”, Benchmarking: An International Journal, Vol. 18 No. 3, pp. 342-58.
38. Rao, K. and Young, R.R. (1994), “Global supply chains: factors influencing outsourcing of logistics functions”, International Journal of Physical Distribution & Logistics Management, Vol. 24 No. 6, pp. 11-19.
39. Ratten, V. (2004), “Learning and information dissemination in logistics alliances”, Asia Pacific Journal of Marketing and Logistics, Vol. 16 No. 4, pp. 65-81.
40. Reichhart, A. and Holweg, M. (2007), “Creating customer responsive supply chain: a reconciliation of concepts”, International Journal of Operations & Production Management, Vol. 27 No. 11, pp. 1144-72.
41. Sahay, B.S. and Mohan, R. (2003), “Supply chain management practices in Indian industry”, International Journal of Physical Distribution & Logistics Management, Vol. 33 No. 7, pp. 582-606.
42. Salleh, L.A. and Dali, A. (2010), “Third party logistics service providers and logistics outsourcing in Malaysia”, The Business Review, Cambridge, Vol. 13 No. 1, pp. 264-70.
43. Schawb, D.P. (1980), “Construct validity in organizational behavior”, in Staw, B.M. and Cummings, L.L. (Eds), Research in Organizational Behavior, JAI Press, Greenwich, CT.
44. Selviaridis, K. and Spring, M. (2007), “Third party logistics: a literature review and research agenda”, International Journal of Logistics Management, Vol. 18 No. 1, pp. 125-50.
45. Selviaridis, K., Spring, M., Profillidis, V. and Botzoris, G. (2008), “Benefits, risks, selection criteria and success factors for third-party logistics services”, Maritime Economics & Logistics, Vol. 10, pp. 380-92.
46. Sharma, V.P. and Thaker, H. (2010), “Livestock development in Gujarat in 2000s: an assessment”, in Dutta, S.K. and Dholakia, R.H. (Eds), High Growth Trajectory and Structural Changes in Gujarat Agriculture, Macmillan Publishing India Ltd, New Delhi.
47. Sink, H.L. and Langley, C.J. (1997), “A managerial framework for the acquisition of third-party logistics services”, Journal of Business Logistics, Vol. 18 No. 2, pp. 163-89.
48. Sureshchander, G.S., Rajendran, C. and Anantharaman, R.N. (2002), “Determinants of customer-perceived service quality: a confirmatory factor analysis approach”, Journal of Services Marketing, Vol. 16 No. 4, pp. 363-79.
49. Svensson, G. (2001), “The impact of outsourcing on inbound logistics flows”, International Journal of Logistics Management, Vol. 12 No. 1, pp. 21-35.
50. Thai, V.V., Cahoon, S. and Tran, H.T. (2011), “Skill requirements for logistics professionals: findings and implications”, Asia Pacific Journal of Marketing and Logistics, Vol. 23 No. 4, pp. 553-74.
51. Tian, Y., Ellinger, A.E. and Chen, H. (2010), “Third-party logistics provider customer orientation and customer firm logistics improvement in China”, International Journal of Physical Distribution & Logistics Management, Vol. 40 No. 5, pp. 356-76.
52. van Damme, D.A. and Ploos van Amstel, M.J. (1996), “Outsourcing logistics management activities”, International Journal of Logistics Management, Vol. 7 No. 2, pp. 85-95.
53. Wang, Q., Zantow, K., Lai, F. and Wang, X. (2006), “Strategic postures of third-party logistics providers in China”, International Journal of Physical Distribution & Logistics Management, Vol. 36 No. 10, pp. 793-819.
54. Wilding, R. and Juriado, R. (2004), “Customer perceptions on logistics outsourcing in the European consumer goods industry”, International Journal of Physical Distribution & Logistics Management, Vol. 34 No. 8, pp. 628-44.
55. Wong, G.K.M., Lu, Y. and Yuan, L.L. (2001), “SCATTR: an instrument for measuring shopping centre attractiveness”, International Journal of Retail & Distribution Management, Vol. 29 No. 2, pp. 76-86.
56. Zacharia, Z.G., Sanders, N.R. and Nix, N.W. (2011), “The emerging role of the third-party logistics provider (3PL) as an orchestrator”, Journal of Business Logistics, Vol. 32 No. 1, pp. 40-54.