The flexibility of logistics service providers and its impact on customer loyalty: An empirical study

Journal of Supply Chain Management

Volumn 47, Issue 3, 2011, Pages 63-85

  Hartmann, Evi ^a   De Grahl, Alexander ^a  

^a UNIVERSITY OF ERLANGEN NUREMBERG   (Germany)

Author keywords

And logistics; Business to business marketing; Distribution; Logistics service providers; Outsourcing (make or buy); Structural equation modeling; Survey methods; Transportation

Indexed keywords

EID: 79960495244     PISSN: 15232409     EISSN: 1745493X     Source Type: Journal    
DOI: 10.1111/j.1745-493X.2011.03228.x     Document Type: Article

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