A model for customer-focused objective-based performance evaluation of logistics service providers

Asia Pacific Journal of Marketing and Logistics

Volumn 20, Issue 3, 2008, Pages 309-322

  Chen, Chee Cheng ^a  

^a NATIONAL PINGTUNG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Cost effectiveness; Customer satisfaction; Distribution management; Performance measurement (quality)

Indexed keywords

EID: 70449534408     PISSN: 13555855     EISSN: 17584248     Source Type: Journal    
DOI: 10.1108/13555850810890075     Document Type: Article

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