The relationship between social capital and quality management systems in European hospitals: A quantitative study

PLoS ONE

Volumn 8, Issue 12, 2013, Pages

  Hammer, Antje ^a   Arah, Onyebuchi A ^b,c   DerSarkissian, Maral ^b   Thompson, Caroline A ^b   Mannion, Russell ^d   Wagner, Cordula ^e,f   Ommen, Oliver ^a   Sunol, Rosa ^g,h   Pfaff, Holger ^a  

^a UNIVERSITY OF COLOGNE   (Germany)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

^d UNIVERSITY OF BIRMINGHAM   (United Kingdom)

^e NETHERLANDS INSTITUTE FOR HEALTH SERVICES RESEARCH   (Netherlands)

^f VU UNIVERSITY MEDICAL CENTER   (Netherlands)

^g UNIVERSITAT AUTÒNOMA DE BARCELONA   (Spain)

^h Red de Investigacion en Servicios de Salud en Enfermedades Cronicas REDISSEC   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

EUROPE; HOSPITAL ADMINISTRATION; HOSPITALS; LEADERSHIP; ORGANIZATIONAL CULTURE; QUALITY IMPROVEMENT; REGRESSION ANALYSIS;

EID: 84893612676     PISSN: None     EISSN: 19326203     Source Type: Journal    
DOI: 10.1371/journal.pone.0085662     Document Type: Article

References (34)

1. Wagner C, Bakker DH de, Groenewegen PP (1999) A measuring instrument for evaluation of quality systems. Int J Qual Health Care 11 (2): 119-130. doi:10.1093/intqhc/11.2.119. PubMed: 10442842. (Pubitemid 29183734)
2. Flin R, Mearns K, O'Connor P, Bryden R (2000) Measuring safety climate: identifying the common features. Saf Sci 34: 177-192. doi:10.1016/S0925-7535(00) 00012-6. (Pubitemid 30331102)
3. Zohar D, Tenne-Gazit O (2008) Transformational leadership and group interaction as climate antecedents: A social network analysis. J Appl Psychol 93 (4): 744-757. Available: WOS:000257680700003
4. Flin R (2007) Measuring safety culture in healthcare: A case for accurate diagnosis. Saf Sci 45 (6): 653-667. doi:10.1016/j.ssci.2007.04.003.
5. Glickman SW, Baggett KA, Krubert CA, Peterson ED, Schulman KA (2007) Promoting quality: the health-care organization from a management perspective. Int J Qual Health Care 19 (6): 341-348. doi:10.1093/intqhc/mzm047. PubMed: 17947386. (Pubitemid 350186968)
6. Hammer A, Ommen O, Röttger J, Pfaff H (2012) The relationship between transformational leadership and social capital in hospitals - a survey of medical directors of all German hospitals. J Public Health Manag Pract 18 (2): 175-180. doi:10.1097/PHH.0b013e31823dea94. PubMed: 22286287.
7. McFadden KL, Henagan SC, Gowen III (2009) The patient safety chain: Transformational leadership's effect on patient safety culture, initiatives, and outcomes. JOM 27 (5): 390-404. Available: WOS: 000269579900005
8. Mannion R, Davies H (2005) Taking stock of social capital in the production of health care. J Health Serv Res Policy 10 (3): 129-130. doi:10.1258/1355819054339013. PubMed: 16053587. (Pubitemid 40993888)
9. Bourdieu P (1986) The forms of capital. In: JG Richardson. Handbook of theory and research for the sociology of education. Connecticut: Greenwood Press. pp. 241-258.
10. Coleman JS (1990) Social capital. Foundations of social theory. Cambridge: Havard Univ. Press: 300-321.
11. Putnam RD (1995) Bowling alone: America's declining social capital. Journal of Democracy 6: 65-78. doi:10.1353/jod.1995.0070.
12. Putnam R ((spring)2001). Social Capital Measurement and Consequences isuma (spring): 41-51.
13. Pfaff H, Badura B, Pühlhofer F, Siewerts D (2005) Das Sozialkapital der Krankenhäuser - wie es gemessen und gestärkt werden kann. In: B BaduraH SchellschmidtC Vetter. Fehlzeiten-Report 2004 : Gesundheitsmanagement in Krankenhäusern und Pflegeeinrichtungen; Zahlen, Daten, Analysen aus allen Branchen der Wirtschaft. Berlin: Springer. pp. 81-109.
14. Gloede TD, Hammer A, Ommen O, Ernstmann N, Pfaff H (2013) Is social capital as perceived by the medical director associated with coordination among hospital staff? A nationwide survey in German hospitals. J Interprof Care 27 (2): 171-176. Available: http://www.ncbi.nlm.nih.gov/pubmed/23016540. PubMed: 23016540.
15. Ernstmann N, Ommen O, Driller E, Kowalski C, Neumann M et al. (2009) Social capital and risk management in nursing. J Nurs Care Qual 24 (4): 340-347. doi:10.1097/NCQ.0b013e3181b14ba5. PubMed: 19755881.
16. Ernstmann N, Driller E, Kowalski C, Karbach U, Jung J et al. (2012) Social capital and quality emphasis: A cross-sectional multicenter study in German hospitals. International - Journal of Healthcare Management 5 (2): 98-103. doi:10.1179/2047971912Y.0000000007.
17. Connell NAD, Mannion R (2006) Conceptualisations of trust in the organisational literature: some indicators from a complementary perspective. J Health Organ Manag 20 (5): 417-433. doi:10.1108/14777260610701795. PubMed: 17087403. (Pubitemid 44440087)
18. Greenland S, Pearl J, Robins JM (1999) Causal diagrams for epidemiologic research. Epidemiology 10 (1): 37-48. doi:10.1097/00001648-199901000-00008. PubMed: 9888278. (Pubitemid 29014427)
19. Groene O, Klazinga N, Wagner C, Arah OA, Thompson A et al. (2010) Investigating organizational quality improvement systems, patient empowerment, organizational culture, professional involvement and the quality of care in European hospitals: the 'Deepening our Understanding of Quality Improvement in Europe (DUQuE)' project. BMC Health Serv Res 10: 281. Available: http://www.biomedcentral.com/1472-6963/10/281. PubMed: 20868470.
20. Shortell SM, O'Brien JL, Carman JM, Foster RW, Hughes EFX et al. (1995) Assessing the impact of continuous quality improvement / total quality management: concept versus implementation. Health Serv Res 30 (2): 377-401. PubMed: 7782222.
21. Fukuyama F (2001) Social capital, civil society and development. Third World Q 22 (1): 7-20. doi:10.1080/713701144.
22. Quinn RE, Cameron K (1983) Organizational life cycles and shifting criteria of effectiveness: some preliminary evidence. Management Science 29 (1): 33-51. doi:10.1287/mnsc.29.1.33.
23. Zammuto RF, Krakower JY (1991) Quantitative and qualitative studies of organizational culture. Research in Organizational Change and Development 5: 83-114.
24. Guest PM (2009) The impact of board size on firm performance: evidence from the UK. European Journal of Finance 15 (4): 385-404. doi:10.1080/ 13518470802466121.
25. Lipton M, Lorsch JW (1992) A modest proposal for improved corporate governance. Business Lawyer 48 (1): 59-77.
26. Dalton DR, Daily CM, Johnson JL, Ellstrand AE (1999) Number of directors and financial performance: a meta-analysis. Academy of Management Journal 42 (6): 674-686. doi:10.2307/256988.
27. Dalton CM, Dalton DR (2005) Boards of directors: utilizing empirical evidence in developing practical prescriptions. British J Manage 16 (Suppl. S1): S91. doi:10.1111/j.1467-8551.2005.00450.x.
28. Jensen MC (1993) The modern industrial revolution, exit, and the failure of internal control systems. J Finance 48 (3): 831-880. doi:10.1111/j.1540-6261. 1993.tb04022.x.
29. Farsi M (2004) Changes in hospital quality after conversion in ownership status. Int J Health Care Finance Econ 4 (3): 211-230. doi:10.1023/B:IHFE. 0000036047.66483.46. PubMed: 15277779.
30. Sloan FAP, Trogdon JGM, Curtis LHP, Schulman KAM (2003) Does the Ownership of the Admitting Hospital Make a Difference? Outcomes and Process of Care of Medicare Beneficiaries Admitted With Acute Myocardial Infarction. Med Care 41 (10): 1193-1205. doi:10.1097/01.MLR.0000088569.50763.15. PubMed: 14515115.
31. Devereaux PJ, Heels-Ansdell D, Lacchetti C, Haines T, Burns KE et al. (2004) Payments for care at private for-profit and private not-for-profit hospitals: A systematic review and meta-analysis. CMAJ 170 (12): 1817-1824. doi:10.1503/cmaj.1040722. PubMed: 15184339. (Pubitemid 38833410)
32. Twisk JWR (2006) Applied multilevel analysis: a practical guide. Cambridge: Cambridge University Press.
33. Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: A critical review of the literature and recommended remedies. J Appl Psychol 88 (5): 879-903. doi:10.1037/0021-9010.88. 5.879. PubMed: 14516251. (Pubitemid 37239703)
34. Rousseau DM (1990) Assessing organizational culture: The case of multiple methods. In: B Schneider. Organizational climate and culture. San Fransisco, CA: Jossey-Bass Inc. pp. 153-192.