메뉴 건너뛰기




Volumn 22, Issue 6, 2011, Pages 1560-1578

Dynamic resource capabilities: Managing workforce knowledge with a technology upgrade

Author keywords

Knowledge depreciation; Knowledge management; Knowledge obsolescence; Technology upgrade; Workforce training

Indexed keywords


EID: 82455181907     PISSN: 10477039     EISSN: 15265455     Source Type: Journal    
DOI: 10.1287/orsc.1100.0598     Document Type: Article
Times cited : (26)

References (53)
  • 1
    • 0037448867 scopus 로고    scopus 로고
    • Pre-implementation attitudes and organizational readiness for implementing an ERP system
    • Abdinnour-Helm, S., M. L. Lengnick-Hall, C. A. Lengnick-Hall. 2003. Pre-implementation attitudes and organizational readiness for implementing an ERP system. Eur. J. Oper. Res. 146(2) 258-273.
    • (2003) Eur. J. Oper. Res. , vol.146 , Issue.2 , pp. 258-273
    • Abdinnour-Helm, S.1    Lengnick-Hall, M.L.2    Lengnick-Hall, C.A.3
  • 2
    • 0000400935 scopus 로고
    • Behind the learning curve: A sketch of the learning process
    • Adler, P. S., K. B. Clark. 1991. Behind the learning curve: A sketch of the learning process. Management Sci. 37(3) 267-281.
    • (1991) Management Sci. , vol.37 , Issue.3 , pp. 267-281
    • Adler, P.S.1    Clark, K.B.2
  • 3
    • 11244306529 scopus 로고    scopus 로고
    • The effect of learning on the make/buy decision
    • Anderson, E. G., Jr., G. G. Parker. 2002. The effect of learning on the make/buy decision. Production Oper. Management 11(3) 313-339.
    • (2002) Production Oper. Management , vol.11 , Issue.3 , pp. 313-339
    • Anderson Jr., E.G.1    Parker, G.G.2
  • 4
    • 41449112482 scopus 로고    scopus 로고
    • IT assets, organizational capabilities, and firm performance: How resource allocations and organizational differences explain performance variation
    • Aral, S., P. Weill. 2007. IT assets, organizational capabilities, and firm performance: How resource allocations and organizational differences explain performance variation. Organ. Sci. 18(5) 763-780.
    • (2007) Organ. Sci. , vol.18 , Issue.5 , pp. 763-780
    • Aral, S.1    Weill, P.2
  • 6
    • 0025021555 scopus 로고
    • Learning curves in manufacturing
    • Argote, L., D. Epple. 1990. Learning curves in manufacturing. Science 247(4945) 920-924.
    • (1990) Science , vol.247 , Issue.4945 , pp. 920-924
    • Argote, L.1    Epple, D.2
  • 7
    • 84936823811 scopus 로고
    • Technology diffusion and organizational learning: The case of business computing
    • Attewell, P. 1992. Technology diffusion and organizational learning: The case of business computing. Organ. Sci. 3(1) 1-19.
    • (1992) Organ. Sci. , vol.3 , Issue.1 , pp. 1-19
    • Attewell, P.1
  • 8
    • 0012574389 scopus 로고    scopus 로고
    • Computing inequality: Have computers changed the labor market?
    • Autor, D. H., L. F. Katz, A. B. Krueger. 1998. Computing inequality: Have computers changed the labor market? Quart. J. Econom. 113(4) 1169-1214.
    • (1998) Quart. J. Econom. , vol.113 , Issue.4 , pp. 1169-1214
    • Autor, D.H.1    Katz, L.F.2    Krueger, A.B.3
  • 9
    • 0345016471 scopus 로고    scopus 로고
    • The skill content of recent technological change: An empirical exploration
    • Autor, D. H., F. Levy, R. J. Murnane. 2003. The skill content of recent technological change: An empirical exploration. Quart. J. Econom. 118(4) 1279-1333.
    • (2003) Quart. J. Econom. , vol.118 , Issue.4 , pp. 1279-1333
    • Autor, D.H.1    Levy, F.2    Murnane, R.J.3
  • 10
    • 61349178897 scopus 로고    scopus 로고
    • Project performance and the enabling role of information technology: An exploratory study on the role of alignment
    • Bardhan, I. R., V. V. Krishnan, S. Lin. 2007. Project performance and the enabling role of information technology: An exploratory study on the role of alignment. Manufacturing Service Oper. Management 9(4) 579-t595.
    • (2007) Manufacturing Service Oper. Management , vol.9 , Issue.4
    • Bardhan, I.R.1    Krishnan, V.V.2    Lin, S.3
  • 11
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney, J. 1991. Firm resources and sustained competitive advantage. J. Management 17(1) 99-120.
    • (1991) J. Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 12
    • 35348891513 scopus 로고    scopus 로고
    • How does information technology affect productivity? Plant-level comparisons of product innovation, process improvement, and worker skills
    • Bartel, A., C. Ichiniowski, K. Shaw. 2007. How does information technology affect productivity? Plant-level comparisons of product innovation, process improvement, and worker skills. Quart. J. Econom. 122(4) 1721-1758.
    • (2007) Quart. J. Econom. , vol.122 , Issue.4 , pp. 1721-1758
    • Bartel, A.1    Ichiniowski, C.2    Shaw, K.3
  • 13
    • 0035635211 scopus 로고    scopus 로고
    • How to compete: The impact of workplace practices and information technology on productivity
    • Black, S., L. M. Lynch. 2001. How to compete: The impact of workplace practices and information technology on productivity. Rev. Econom. Statist. 83(3) 434-445.
    • (2001) Rev. Econom. Statist. , vol.83 , Issue.3 , pp. 434-445
    • Black, S.1    Lynch, L.M.2
  • 14
    • 0001927505 scopus 로고
    • Measuring and managing technological knowledge
    • Bohn, R. E. 1994. Measuring and managing technological knowledge. Sloan Management Rev. 36(1) 61-73.
    • (1994) Sloan Management Rev. , vol.36 , Issue.1 , pp. 61-73
    • Bohn, R.E.1
  • 15
    • 0036487688 scopus 로고    scopus 로고
    • Information technology, work organization, and the demand for skilled labor: Firm-level evidence
    • Bresnahan, T., E. Brynjolfsson, L. Hitt. 2002. Information technology, work organization, and the demand for skilled labor: Firm-level evidence. Quart. J. Econom. 117(1) 339-376.
    • (2002) Quart. J. Econom. , vol.117 , Issue.1 , pp. 339-376
    • Bresnahan, T.1    Brynjolfsson, E.2    Hitt, L.3
  • 17
    • 0033872873 scopus 로고    scopus 로고
    • Improving manufacturing performance through process change and knowledge creation
    • Carrillo, J. E., C. Gaimon. 2000. Improving manufacturing performance through process change and knowledge creation. Management Sci. 46(2) 265-288.
    • (2000) Management Sci. , vol.46 , Issue.2 , pp. 265-288
    • Carrillo, J.E.1    Gaimon, C.2
  • 18
    • 9944257625 scopus 로고    scopus 로고
    • Managing knowledge-based resources under uncertainty
    • Carrillo, J. E., C. Gaimon. 2004. Managing knowledge-based resources under uncertainty. Management Sci. 50(11) 1504-1518.
    • (2004) Management Sci. , vol.50 , Issue.11 , pp. 1504-1518
    • Carrillo, J.E.1    Gaimon, C.2
  • 19
    • 0030281853 scopus 로고    scopus 로고
    • Capacity allocation for dynamic process change with quality and demand considerations
    • Chand, S., H. Moskowitz, A. Novak, I. Rehki, G. Sorger. 1996. Capacity allocation for dynamic process change with quality and demand considerations. Oper. Res. 44(6) 964-975.
    • (1996) Oper. Res. , vol.44 , Issue.6 , pp. 964-975
    • Chand, S.1    Moskowitz, H.2    Novak, A.3    Rehki, I.4    Sorger, G.5
  • 20
    • 33846091437 scopus 로고    scopus 로고
    • Assessing the value in organizational knowledge creation: Considerations for knowledge workers
    • Chen, A. N. K., T. M. Edgington. 2005. Assessing the value in organizational knowledge creation: Considerations for knowledge workers. Management Inform. Systems Quart. 29(2) 279-309.
    • (2005) Management Inform. Systems Quart. , vol.29 , Issue.2 , pp. 279-309
    • Chen, A.N.K.1    Edgington, T.M.2
  • 21
    • 84936166194 scopus 로고
    • Absorptive capacity: A new perspective on learning and innovation
    • Cohen, W. M., D. A. Levinthal. 1990. Absorptive capacity: A new perspective on learning and innovation. Admin. Sci. Quart. 35(1) 128-152.
    • (1990) Admin. Sci. Quart. , vol.35 , Issue.1 , pp. 128-152
    • Cohen, W.M.1    Levinthal, D.A.2
  • 22
    • 0000323696 scopus 로고
    • The acquisition, transfer and depreciation of knowledge in service organizations
    • Darr, E. D., L. Argote, D. Epple. 1995. The acquisition, transfer and depreciation of knowledge in service organizations. Management Sci. 41(11) 1750-1762.
    • (1995) Management Sci. , vol.41 , Issue.11 , pp. 1750-1762
    • Darr, E.D.1    Argote, L.2    Epple, D.3
  • 23
    • 9944226315 scopus 로고    scopus 로고
    • Remembrance of things past? The dynamics of organizational forgetting
    • de Holan, P. M., N. Phillips. 2004. Remembrance of things past? The dynamics of organizational forgetting. Management Sci. 50(11) 1603-1613.
    • (2004) Management Sci. , vol.50 , Issue.11 , pp. 1603-1613
    • de Holan, P.M.1    Phillips, N.2
  • 24
    • 0031407983 scopus 로고    scopus 로고
    • Workers, wages and technology
    • Doms, M., T. Dunne, K. R. Troske. 1997. Workers, wages and technology. Quart. J. Econom. 112(1) 253-290.
    • (1997) Quart. J. Econom. , vol.112 , Issue.1 , pp. 253-290
    • Doms, M.1    Dunne, T.2    Troske, K.R.3
  • 25
    • 82455215766 scopus 로고    scopus 로고
    • The business value of CRM systems: Productivity, profitability, and time lag
    • Northwestern University, Evanston, IL
    • Dong, S., K. Zhu. 2006. The business value of CRM systems: Productivity, profitability, and time lag. Proc. Workshop Inform. Systems Econom. (WISE 2006), Northwestern University, Evanston, IL.
    • (2006) Proc. Workshop Inform. Systems Econom. (WISE 2006)
    • Dong, S.1    Zhu, K.2
  • 26
    • 0028480853 scopus 로고
    • Investment in knowledge: A generalization of learning by experience
    • Dorroh, J. R., T. R. Gulledge, N. K. Womer. 1994. Investment in knowledge: A generalization of learning by experience. Management Sci. 40(8) 947-958.
    • (1994) Management Sci. , vol.40 , Issue.8 , pp. 947-958
    • Dorroh, J.R.1    Gulledge, T.R.2    Womer, N.K.3
  • 27
    • 17144429721 scopus 로고    scopus 로고
    • An empirical investigation of the microstructure of knowledge acquisition and transfer through learning by doing
    • Epple, D., L. Argote, K. Murphy. 1996. An empirical investigation of the microstructure of knowledge acquisition and transfer through learning by doing. Oper. Res. 44(1) 77-86.
    • (1996) Oper. Res. , vol.44 , Issue.1 , pp. 77-86
    • Epple, D.1    Argote, L.2    Murphy, K.3
  • 28
    • 0031238092 scopus 로고    scopus 로고
    • Planning information technology-worker systems
    • Gaimon, C. 1997. Planning information technology-worker systems. Management Sci. 43(9) 1308-1328.
    • (1997) Management Sci. , vol.43 , Issue.9 , pp. 1308-1328
    • Gaimon, C.1
  • 29
    • 26844474633 scopus 로고    scopus 로고
    • Investment in facility changeover flexibility for early entry into high-technology markets
    • Gaimon, C., A. Morton. 2005. Investment in facility changeover flexibility for early entry into high-technology markets. Production Oper. Management 14(2) 159-174.
    • (2005) Production Oper. Management , vol.14 , Issue.2 , pp. 159-174
    • Gaimon, C.1    Morton, A.2
  • 30
    • 0030505108 scopus 로고    scopus 로고
    • Prospering in dynamically-competitive environments: Organizational capability and knowledge integration
    • Grant, R. M. 1996. Prospering in dynamically-competitive environments: Organizational capability and knowledge integration. Organ. Sci. 7(4) 375-387.
    • (1996) Organ. Sci. , vol.7 , Issue.4 , pp. 375-387
    • Grant, R.M.1
  • 31
    • 0022153679 scopus 로고
    • Explaining observed productivity differentials between plants: Implications for operations research
    • Hayes, R. H., K. B. Clark. 1985. Explaining observed productivity differentials between plants: Implications for operations research. Interfaces 15(6) 3-14.
    • (1985) Interfaces , vol.15 , Issue.6 , pp. 3-14
    • Hayes, R.H.1    Clark, K.B.2
  • 32
    • 0002398005 scopus 로고
    • The industrialisation and span of retail banks' delivery systems
    • Huete, L. M., A. V. Roth. 1988. The industrialisation and span of retail banks' delivery systems. Internat. J. Oper. Production Management 8(3) 46-66.
    • (1988) Internat. J. Oper. Production Management , vol.8 , Issue.3 , pp. 46-66
    • Huete, L.M.1    Roth, A.V.2
  • 33
    • 0033716420 scopus 로고    scopus 로고
    • Behind the learning curve: Linking learning activities to waste reduction
    • Lapré, M. A., A. S. Mukherjee, L. N. van Wassenhove. 2000. Behind the learning curve: Linking learning activities to waste reduction. Management Sci. 46(5) 597-611.
    • (2000) Management Sci. , vol.46 , Issue.5 , pp. 597-611
    • Lapré, M.A.1    Mukherjee, A.S.2    van Wassenhove, L.N.3
  • 34
    • 84938687906 scopus 로고
    • Core capabilities and core rigidities: A paradox in managing new product development
    • Leonard-Barton, D. 1992. Core capabilities and core rigidities: A paradox in managing new product development. Strategic Management J. 13(S1) 111-125.
    • (1992) Strategic Management J. , vol.13 , Issue.S1 , pp. 111-125
    • Leonard-Barton, D.1
  • 36
    • 0032208328 scopus 로고    scopus 로고
    • Process improvement, quality, and learning effects
    • Li, G., S. Rajagopalan. 1998. Process improvement, quality, and learning effects. Management Sci. 44(11, Part 1) 1517-1532.
    • (1998) Management Sci. , vol.44 , Issue.11 PART 1 , pp. 1517-1532
    • Li, G.1    Rajagopalan, S.2
  • 38
    • 0345460675 scopus 로고    scopus 로고
    • The impact of enterprise information technology adoption on operational performance: An empirical investigation
    • McAfee, A. 2002. The impact of enterprise information technology adoption on operational performance: An empirical investigation. Production Oper. Management 11(1) 33-53.
    • (2002) Production Oper. Management , vol.11 , Issue.1 , pp. 33-53
    • McAfee, A.1
  • 39
    • 33750895902 scopus 로고    scopus 로고
    • Mastering the three worlds of information technology
    • McAfee, A. 2006. Mastering the three worlds of information technology. Harvard Bus. Rev. 84(11) 141-151.
    • (2006) Harvard Bus. Rev. , vol.84 , Issue.11 , pp. 141-151
    • McAfee, A.1
  • 40
    • 84960254197 scopus 로고
    • The three faces of corporate renewal: Institution, revolution, and evolution
    • Mezias, S. J., M. A. Glynn. 1993. The three faces of corporate renewal: Institution, revolution, and evolution. Strategic Management J. 14(2) 77-101.
    • (1993) Strategic Management J. , vol.14 , Issue.2 , pp. 77-101
    • Mezias, S.J.1    Glynn, M.A.2
  • 41
    • 0002335404 scopus 로고
    • The economics of modern manufacturing: Technology, strategy, and organization
    • Milgrom, P., J. Roberts. 1990. The economics of modern manufacturing: Technology, strategy, and organization. Amer. Econom. Rev. 80(3) 511-528.
    • (1990) Amer. Econom. Rev. , vol.80 , Issue.3 , pp. 511-528
    • Milgrom, P.1    Roberts, J.2
  • 42
    • 0000650832 scopus 로고    scopus 로고
    • Learning-before-doing in the development of new process technology
    • Pisano, G. P. 1996. Learning-before-doing in the development of new process technology. Res. Policy 25(7) 1097-1119.
    • (1996) Res. Policy , vol.25 , Issue.7 , pp. 1097-1119
    • Pisano, G.P.1
  • 43
    • 0026228851 scopus 로고
    • Services under siege-The restructuring imperative
    • September-October
    • Roach, S. S. 1991. Services under siege-The restructuring imperative. Harvard Bus. Rev. 69(September-October) 82-91.
    • (1991) Harvard Bus. Rev. , vol.69 , pp. 82-91
    • Roach, S.S.1
  • 45
    • 0029776287 scopus 로고    scopus 로고
    • An empirical study of manufacturing flexibility in printed circuit board assembly
    • Suarez, F. F., M. A. Cusumano, C. H. Fine. 1996. An empirical study of manufacturing flexibility in printed circuit board assembly. Oper. Res. 44(1) 223-240.
    • (1996) Oper. Res. , vol.44 , Issue.1 , pp. 223-240
    • Suarez, F.F.1    Cusumano, M.A.2    Fine, C.H.3
  • 46
    • 84881946969 scopus 로고
    • Technological discontinuities and organizational environments
    • Tushman, M. L., P. Anderson. 1986. Technological discontinuities and organizational environments. Admin. Sci. Quart. 31(3) 439-465.
    • (1986) Admin. Sci. Quart. , vol.31 , Issue.3 , pp. 439-465
    • Tushman, M.L.1    Anderson, P.2
  • 47
    • 0004212084 scopus 로고
    • Managing innovation on the factory floor
    • Tyre, M. J. 1991. Managing innovation on the factory floor. Tech. Rev. 94(7) 59-65.
    • (1991) Tech. Rev. , vol.94 , Issue.7 , pp. 59-65
    • Tyre, M.J.1
  • 48
    • 0003121380 scopus 로고
    • Effectiveness of organizational responses to technological changes in the production process
    • Tyre, M. J., O. Hauptman. 1992. Effectiveness of organizational responses to technological changes in the production process. Organ. Sci. 3(3) 301-320.
    • (1992) Organ. Sci. , vol.3 , Issue.3 , pp. 301-320
    • Tyre, M.J.1    Hauptman, O.2
  • 49
    • 0037448859 scopus 로고    scopus 로고
    • Enterprise resource planning: Implementation procedures and critical success factors
    • Umble, E. J., R. R. Haft, M. M. Umble. 2003. Enterprise resource planning: Implementation procedures and critical success factors. Eur. J. Oper. Res. 146(2) 241-257.
    • (2003) Eur. J. Oper. Res. , vol.146 , Issue.2 , pp. 241-257
    • Umble, E.J.1    Haft, R.R.2    Umble, M.M.3
  • 51
    • 84989133012 scopus 로고
    • A resource-based view of the firm
    • Wernerfelt, B. 1984. A resource-based view of the firm. Strategic Management J. 5(2) 171-180.
    • (1984) Strategic Management J. , vol.5 , Issue.2 , pp. 171-180
    • Wernerfelt, B.1
  • 53
    • 0036738812 scopus 로고    scopus 로고
    • e-Commerce metrics for net-enhanced organizations: Assessing the value of e-commerce to firm performance in the manufacturing sector
    • Zhu, K., K. Kraemer. 2002. e-Commerce metrics for net-enhanced organizations: Assessing the value of e-commerce to firm performance in the manufacturing sector. Inform. Systems Res. 13(3) 275-295.
    • (2002) Inform. Systems Res. , vol.13 , Issue.3 , pp. 275-295
    • Zhu, K.1    Kraemer, K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.