Using social networks to enhance customer relationship management

Proceedings of the 5th International Conference on Management of Emergent Digital EcoSystems, MEDES 2013

Volumn , Issue , 2013, Pages 169-176

  Basaille Gahitte, Ian ^a   Abrouk, Lylia ^a   Cullot, Nadine ^a   Leclercq, Eric ^a  

^a UNIVERSITÉ DE BOURGOGNE   (France)

Author keywords

community detection; CRM; profile; social CRM; social networks; tag; web 2

Indexed keywords

COMMUNITY DETECTION; CRM; PROFILE; SOCIAL CRM; TAG; WEB 2;

ECOSYSTEMS; INDUSTRY; POPULATION DYNAMICS;

SOCIAL NETWORKING (ONLINE);

EID: 84892662861     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2536146.2536163     Document Type: Conference Paper

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