Group CRM: A new telecom CRM framework from social network perspective

International Conference on Information and Knowledge Management, Proceedings

Volumn , Issue , 2009, Pages 3-10

  Wu, Bin ^a   Ye, Qi ^a   Yang, Shengqi ^a   Wang, Bai ^a  

^a BEIJING UNIVERSITY OF POSTS AND TELECOMMUNICATIONS   (China)

Author keywords

Call graph; CRM; Data mining; Social network analysis

Indexed keywords

CALL GRAPH; CALL GRAPHS; COMMUNICATION PATTERN; COMPREHENSIVE STUDIES; CUSTOMER COMMUNICATIONS; CUSTOMER PROFITABILITY; CUSTOMER RELATIONSHIP MANAGEMENT; EMPIRICAL RESULTS; GRAPH MINING; POTENTIAL CUSTOMERS; REAL-WORLD; SOCIAL GROUPS; SOCIAL INTERACTIONS; SOCIAL NETWORK ANALYSIS; SOCIAL NETWORKS; TELECOM; TELECOM APPLICATIONS; TELECOM CALL GRAPH;

COBALT COMPOUNDS; COMPLEXATION; ELECTRIC NETWORK ANALYSIS; KNOWLEDGE MANAGEMENT; MANAGEMENT; MANAGEMENT SCIENCE; PROFITABILITY; PUBLIC RELATIONS; SALES; TELECOMMUNICATION; TELECOMMUNICATION SYSTEMS; XML;

CUSTOMER SATISFACTION;

EID: 74049134300     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1651274.1651277     Document Type: Conference Paper

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