A CRM system for social media

WWW 2013 - Proceedings of the 22nd International Conference on World Wide Web

Volumn , Issue , 2013, Pages 49-58

  Ajmera, Jitendra ^a   Ahn, Hyung Il ^b   Nagarajan, Meena ^b   Verma, Ashish ^a   Contractor, Danish ^a   Dill, Stephen ^b   Denesuk, Matthew ^b  

^a IBM RESEARCH INDIA   (India)

^b IBM RESEARCH   (United States)

Author keywords

Intent mining; Sentiment mining; Social media analytics; Text clustering

Indexed keywords

PUBLIC RELATIONS; SALES;

COMMUNITY EFFECTS; COMMUNITY PARTICIPATION; CUSTOMER COMMUNICATIONS; CUSTOMER RELATIONS; CUSTOMER RELATIONSHIP MANAGEMENT; POTENTIAL MARKETS; SOCIAL MEDIA ANALYTICS; TEXT CLUSTERING;

SOCIAL NETWORKING (ONLINE);

EID: 84892641969     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2488388.2488394     Document Type: Conference Paper

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