A survey of software learnability: Metrics, methodologies and guidelines

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2009, Pages 649-658

  Grossman, Tovi ^a   Fitzmaurice, George ^a   Attar, Ramtin ^a  

^a AUTODESK RESEARCH   (United States)

Author keywords

Evaluation; Learnability; Learning; Software; Think aloud. question suggestion; Usability

Indexed keywords

EVALUATION; LEARNABILITY; LEARNING; THINK-ALOUD. QUESTION-SUGGESTION; USABILITY;

COMPUTER SOFTWARE; HUMAN ENGINEERING;

SURVEYS;

EID: 84892473806     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1518701.1518803     Document Type: Conference Paper

References (44)

1. Abran, A., Khelifi, A., Suryn, W. and Seffah, A. (2003). Usability Meanings and Interpretations in ISO standards. Software Quality Journal. 1 1:325-338.
2. Baecker, R., Booth, K., Jovicic, S., McGrenere, J. and Moore, G. (2000). Reducing the gap between what users know and what they need to know. Proceedings on the 2000 conference on Universal Usability. 17-23.
3. Bevan, N. and Macleod, M. (1994). Usability measurement in context. Behaviour and Information Technology. 13:132-145.
4. Butler, K. A. (1985). Connecting theory and practice: A case study of achiev ing usability goals. ACM CHI. 85-88.
5. Carroll, J., Mack, R., Lewis, C., Grischkowsky, N. and Robertson, S. (1985). Exploring exploring a word processor. Human-Computer Inter. 1:283-307.
6. Carroll, J. M. (1990). The Numberg Funnel. MIT Press.
7. Carroll, J. M. and Carrithers, C. (1984). Training wheels in a user interface. Comm. ACM. 27(8):800-806.
8. Carroll, J. M. and Rosson, M. B. (1987). Paradox of the active user. Interfacing thought: cognitive aspects of human-computer interaction. MIT Press. 80-111.
9. Davis, S. and Wiedenbeck, S. (1998). The effect of interaction style and training method on end user learning of software packages. Interacting with Computers. 11(2): 147-172.
10. Dix, A., Finlay, J. E., Abowd, G. D. and Beale, R. (2003). Human Computer Interaction. Prentice-Hall.
11. Dumas, J. F. and Redish, J. C. (1993). A Practical Guide to Usability Testing. Greenwood Publishing Group Inc.
12. Elliott, G. J., Jones, E. and Barker, P. (2002). A grounded theory approach to modeling learnability of hypermedia authoring tools. Interacting with Computers. 14(5):547-574.
13. Ericsson, K. A. and Simon, H. A. (1984). Protocol Analysis: Verbal Reports as Data. MIT Press.
14. Franzke, M. (1995). Turning research into practice: characteristics of display-based interaction. ACM CHI. 421-428.
15. Gilb, T. (1996). Level 6: Why we can't get there from here. IEEE Software. 13(1 ):97-98.
16. Grossman, T., Dragicevic, P. and Balakrishnan, R. (2007). Strategies for accelerating on-line learning of hotkeys. ACM CHI. 1591 -1600.
17. Haramundanis, K. (2001). Leamability in information design. ACMSIGDOC. 7-11.
18. Holzinger, A. (2005). Usability engineering methods for software developers. Comm. of ACM. 48(1):71-74.
19. Howes, A. and Young, R. M. (1991). Predicting the learnability of task-action mappings. ACM CHI. 1204- 1209.
20. Hurst, A., Hudson, S. E. and Mankoff, J. (2007). Dynamic detection of novice vs. skilled use without a task model. ACM CHI. 271-280.
21. Jeffries, R, Miller, J. R, Wharton, C. and Uyeda, K. (1991). User interface evaluation in the real world: A comparison of four techniques. ACM CHI. 119-124.
22. Kato, T. (1986). What question-asking protocols can say about the user interface. Int. J. Man-Mach. Stud. 25(6):659-673.
23. Kelleher, C. and Pausch, R. (2005). Stencils-based tutorials: design and evaluation. ACM CHI. 541-550.
24. Kieras, D. E. and Poison, P. G. (1985). An approach to the formal analysis of user complexity. International Journal of Man-Machine Studies. 22:365-394.
25. Lazar, J., Jones, A. and Shneiderman, B. (2006). Workplace user frustration with computers: An exploratory investigation of the causes and severity. Behaviour and Info. Technology. 25(3):239-251.
26. Licklider, J. C. R. (1976). User-oriented interactive computer graphics. ACM UODIGS. 89-96.
27. Lin, H. X., Choong, Y. and Salvendy, G. (1997). A proposed index of usability: A method for comparing the relative usability of different software systems. Behaviour & Information Technology. 16:267-278.
28. Linja-aho, M. (2005). Evaluating and Improving the Learnability of a Building Modeling System. Helsinki University of Technology.
29. Mack, R. and Robinson, J. B. (1992). When novices elicit knowledge: question asking in designing, evaluating, and learning to use software. The psychology of expertise: cognitive research and empirical AI. Springer-Verlag, Inc. p. 245-268.
30. Mack, R. L, Lewis, C. H. and Carroll, J. M. (1983). Learning to use word processors: problems and prospects. ACM Trans. Inf. Svst. 1(3):254-271.
31. Mackay, W. E. (1991). Triggers and barriers to customizing software. ACM CHI. 153-160.
32. Michelsen, C. D., Dominick, W. D. and Urban, J. E. (1980). A methodology for the objective evaluation of the user/system interfaces of the MADAM system using software engineering principles. ACM Southeast Regional Conference. 103-109.
33. Nielsen, J. (1994). Usability Engineering. Morgan Kaufmann.
34. Palmiter, S. and Elkerton, J. (1991). An evaluation of animated demonstrations of learning computer-based tasks. ACM CHI. 257-263.
35. Paymans, T. F., Lindenberg, J. and Neerincx, M. (2004). Usability trade-offs for adaptive user interfaces: ease of use and learnability. ACMIUI. 301-303.
36. Rieman, J. (1996). A field study of exploratory learning strategies. ACM TOCHI. 3(3): 189-218.
37. Santos, P. J. and Badre, A. N. (1994). Automatic chunk detection in human-computer interaction. AVI. 69-77.
38. Santos, P. J. and Badre, A. N. (1995). Discount learnability evaluation. GVU Technical Report GIT- GVU-95-30. Georgia Institute of Technology.
39. Shneiderman, B. (1983). Direct Manipulation: A Step Beyond Programming Languages. Comp. 16(8):57-69.
40. Shneiderman, B. (1997). Designing the User Interface: Strategies for Effective Human-Computer Interaction. Addison-Wesley Longman Publishing Co., Inc.
41. Stickel, C., Fink, J. and Holzinger, A. (2007). Enhancing Universal Access-EEG Based Leamability Assessment. Lecture Notes in Comp. Sci. 813-822.
42. Twidale, M. B. (2005). Over the Shoulder Learning: Supporting Brief Informal Learning. CSCW. 14(6):505- 547.
43. Wixon, D. (2003). Evaluating usability methods: why the current literature fails the practitioner. Interactions. 10(4):28-34.
44. Xiao, J., Stasko, J. and Catrambone, R. (2004). An empirical study of the effect of agent competence on user performance and perception. Autonomous Agents and Mu/tiagent Systems - Volume 1. 178-185.