Workplace user frustration with computers: An exploratory investigation of the causes and severity

Behaviour and Information Technology

Volumn 25, Issue 3, 2006, Pages 239-251

  Lazar, Jonathan ^a   Jones, Adam ^a   Shneiderman, Ben ^b  

^a TOWSON UNIVERSITY   (United States)

^b UNIVERSITY OF MARYLAND   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER APPLICATIONS; COMPUTER OPERATING PROCEDURES; ELECTRONIC MAIL; INFORMATION TECHNOLOGY; INTERACTIVE COMPUTER SYSTEMS; SOCIAL ASPECTS; USER INTERFACES; WEB BROWSERS;

EXPLORATORY INVESTIGATION; FRUSTRATING EXPERIENCES; POLICYMAKERS; USER FRUSTRATION;

HUMAN COMPUTER INTERACTION;

EID: 33646462301     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449290500196963     Document Type: Article

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