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Volumn , Issue , 2006, Pages 170-180

Emotional labour and coping strategies

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EID: 84890137050     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (5)

References (20)
  • 1
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    • Albrecht, K.1    Zemke, R.2
  • 2
    • 84862221272 scopus 로고    scopus 로고
    • The Recognition And Management Of Emotional Labour In The Tourism Industry
    • CRC-Tourism, Gold Coast, Australia
    • Anderson, B.A., Provis, C. and Chappel, S.J. (2002) The Recognition And Management Of Emotional Labour In The Tourism Industry. CRC-Tourism, Gold Coast, Australia, pp. 1-56.
    • (2002) , pp. 1-56
    • Anderson, B.A.1    Provis, C.2    Chappel, S.J.3
  • 3
    • 0041011178 scopus 로고
    • Emotional labour in service roles: the influence of identity
    • Ashforth, B.E. and Humphrey, R.H. (1993) Emotional labour in service roles: the influence of identity. Academy of Management Review 18(1), 88-115.
    • (1993) Academy of Management Review , vol.18 , Issue.1 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 4
    • 84933495720 scopus 로고
    • Perceived importance and usage of dress codes among organizations that market professional services
    • Easterling, C.R., Leslie, J.E. and Jones, M.A. (1992) Perceived importance and usage of dress codes among organizations that market professional services. Public Personnel Management 21(2), 211-221.
    • (1992) Public Personnel Management , vol.21 , Issue.2 , pp. 211-221
    • Easterling, C.R.1    Leslie, J.E.2    Jones, M.A.3
  • 6
  • 7
    • 0004261338 scopus 로고
    • The Managed Heart
    • University of California Press, Berkeley, California
    • Hochschild, A.R. (1983) The Managed Heart. University of California Press, Berkeley, California.
    • (1983)
    • Hochschild, A.R.1
  • 8
    • 0002089524 scopus 로고    scopus 로고
    • Catching fire without burning out: is there an ideal way to perform emotional labour Emotions in the workplace
    • In: Ashkanasy, N.M., Hartel, C.E.J. and Zerbe, W.J. (eds) Quorum Books, Westport, Connecticut
    • Kruml, S.M. and Geddes, D. (2000) Catching fire without burning out: is there an ideal way to perform emotional labour. Emotions in the workplace. In: Ashkanasy, N.M., Hartel, C.E.J. and Zerbe, W.J. (eds) Quorum Books, Westport, Connecticut, pp. 177-188.
    • (2000) , pp. 177-188
    • Kruml, S.M.1    Geddes, D.2
  • 9
    • 0003704999 scopus 로고
    • Stress, Appraisal and Coping
    • Springer, New York
    • Lazarus, R.S. and Folkman, S. (1984) Stress, Appraisal and Coping. Springer, New York.
    • (1984)
    • Lazarus, R.S.1    Folkman, S.2
  • 13
    • 0040155452 scopus 로고    scopus 로고
    • The dimensions, antecedents, and consequences of emotional labour
    • Morris, J.A. and Feldman, D.C. (1996) The dimensions, antecedents, and consequences of emotional labour. Academy of Management Review 21(4), 986-1010.
    • (1996) Academy of Management Review , vol.21 , Issue.4 , pp. 986-1010
    • Morris, J.A.1    Feldman, D.C.2
  • 14
    • 37949027781 scopus 로고
    • When clerks meet customers: a test of variables related to emotional expressions on the job
    • Rafaeli, A. (1989) When clerks meet customers: a test of variables related to emotional expressions on the job. Journal of Applied Psychology 74(3), 385-393.
    • (1989) Journal of Applied Psychology , vol.74 , Issue.3 , pp. 385-393
    • Rafaeli, A.1
  • 15
    • 21144460244 scopus 로고
    • Tailored meanings: on the meaning and impact of organizational dress
    • Rafaeli, A. and Pratt, M.G. (1993) Tailored meanings: on the meaning and impact of organizational dress. Academy of Management Review 18(1), 32-55.
    • (1993) Academy of Management Review , vol.18 , Issue.1 , pp. 32-55
    • Rafaeli, A.1    Pratt, M.G.2
  • 17
    • 84890195133 scopus 로고    scopus 로고
    • Dressed for success
    • San Filippo, M. (2001) Dressed for success. Travel Weekly 60(60), 35-37.
    • (2001) Travel Weekly , vol.60 , Issue.60 , pp. 35-37
    • San Filippo, M.1
  • 18
    • 0003584375 scopus 로고    scopus 로고
    • The Burnout Companion to Study and Practice: A Critical Analysis
    • Taylor & Francis, London
    • Schaufeli, W. and Enzmann, D. (1998) The Burnout Companion to Study and Practice: A Critical Analysis. Taylor & Francis, London.
    • (1998)
    • Schaufeli, W.1    Enzmann, D.2
  • 19
    • 0034195525 scopus 로고    scopus 로고
    • Emotional labour: a comparison between fast food and traditional service work
    • Seymour, D. (2000) Emotional labour: a comparison between fast food and traditional service work. International Journal of Hospitality Management 19, 159-171.
    • (2000) International Journal of Hospitality Management , vol.19 , pp. 159-171
    • Seymour, D.1
  • 20
    • 0003789060 scopus 로고    scopus 로고
    • Social psychology and health
    • In: Manstead, T. (series ed.) Mapping Social Psychology, 2nd edn. Open University Press, Buckingham, UK
    • Stroebe, W. (2000) Social psychology and health. In: Manstead, T. (series ed.) Mapping Social Psychology, 2nd edn. Open University Press, Buckingham, UK.
    • (2000)
    • Stroebe, W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.