Understanding the formation of software-as-a-service (SaaS) satisfaction from the perspective of service quality

Decision Support Systems

Volumn 56, Issue 1, 2013, Pages 148-155

  Chou, Shih Wei ^a   Chiang, Chun Hsiung ^a  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

Author keywords

SaaS; Satisfaction; Service quality; Trust

Indexed keywords

CLIENT SATISFACTION; MODERATING EFFECT; SAAS; SATISFACTION; SERVICE QUALITY; SURVEY INSTRUMENTS; TRUST;

QUALITY OF SERVICE;

SOFTWARE AS A SERVICE (SAAS);

EID: 84889097643     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2013.05.013     Document Type: Article

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