Using appreciative inquiry during care transitions: An exploratory study

Journal of Nursing Care Quality

Volumn 29, Issue 1, 2014, Pages 44-50

  Scala, Elizabeth ^a   Costa, Linda L ^a,b  

^a JOHNS HOPKINS HOSPITAL   (United States)

^b UNIVERSITY OF MARYLAND SCHOOL OF NURSING   (United States)

Author keywords

appreciative inquiry; coaching; health behavior; medication reconciliation; nurse patient relations; transitional care

Indexed keywords

CHRONIC DISEASE; CONTROLLED STUDY; HEALTH CARE QUALITY; HEALTH LITERACY; HOME CARE; HUMAN; MOTIVATION; NURSING ASSESSMENT; NURSING CARE; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PILOT STUDY; PROCEDURES; RANDOMIZED CONTROLLED TRIAL; TELEPHONE;

CHRONIC DISEASE; CONTINUITY OF PATIENT CARE; GOALS; HEALTH LITERACY; HOME CARE SERVICES; HUMANS; NURSING ASSESSMENT; NURSING CARE; ORGANIZATIONAL INNOVATION; PATIENT-CENTERED CARE; PILOT PROJECTS; QUALITY OF HEALTH CARE; TELEPHONE;

EID: 84889088254     PISSN: 10573631     EISSN: 15505065     Source Type: Journal    
DOI: 10.1097/NCQ.0b013e31829a8416     Document Type: Article

References (31)

1. Naylor MD, Aiken LH, Kurtzman ET, Olds DM, Hirschman KB. The importance of transitional care in achieving health reform. Health Aff. 2011;30(4):746-754.
2. Rennke S, Nguyen OK, ShoebMH, Magan Y,Wachter RM, Ranji SR. Hospital-initiated transitional care interventions as a patient safety strategy: a systematic review. Ann Intern Med. 2013;158(5, pt 2): 433-440.
3. Peikes D, Chen A, Schore J, Brown R. Effects of care coordination on hospitalization, quality of care, and health care expenditures among Medicare beneficiaries: 15 randomized trials. JAMA. 2009;301(6):603-618.
4. Hansen LO, Yound RS, Hinami K, Leung A, Williams MV. Interventions to reduce 30-day rehospitalization: a systematic review. Ann Intern Med. 2011;155(8):520-528.
5. Coleman EA, Parry C, Chalmers S, Min S. The care transitions intervention. Arch Intern Med. 2006;166(17):1822-1828.
6. Coleman EA, Smith JD, Frank JC, Min SJ, Parry C, Kramer AM. Preparing patients and caregivers to participate in care delivered across settings: the Care Transitions Intervention. J Am Geriatr Soc. 2004;52(11):1817-1825.
7. Jaarsma T, Halfens R, Huijer Abu-Saad H, et al. Effects of education and support on self-care and resource utilization in patients with heart failure. Eur Heart J. 1999;20(9):673-682.
8. Parry C, Kramer HM, Coleman E. A qualitative exploration of a patient-centered coaching intervention to improve care transitions in chronically ill older adults. Home Health Care Serv Q. 2006;25(3/4):39-53.
9. Voss R, Gardner R, Baier R, Butterfield K, Lehrman S, Gravenstein S. The Care Transitions Intervention: translating from efficacy to effectiveness. Arch Intern Med. 2011;171(14):1232-1237.
10. Moore SM, Charvat J. Promoting health behavior change using appreciative inquiry: moving from deficit models to affirmation models of care. Fam Community Health. 2007;30(1)(suppl):S64-S74.
11. Houston TK, Allison J, Sussman M, et al. Culturally appropriate storytelling to improve blood pressure. Ann Intern Med. 2011;154(2):77-84.
12. Hammond S. The Thin Book of Appreciative Inquiry. 2nd ed. Bend, OR: Thin Book Publishing; 1998.
13. Richer M, Ritchie J, Marchionni C. Appreciative inquiry in health care. J Healthc Manag. 2010;16(4):164-172.
14. Carter CA, Ruhe MC, Weyer S, Litaker D, Fry RE, Stange KC. An appreciative inquiry approach to practice improvement and transformative change in health care settings. Qual Manag Health Care. 2007;16(3):194-204.
15. Havens DS, Wood SO, Leeman J. Improving nursing practice and patient care: building capacity with appreciative inquiry. J Nurs Adm. 2006;36(10):463-470.
16. Marchionni C, Richer MC. Using appreciative inquiry to promote evidence-based practice in nursing: the glass is more than half full. Nurs Leadersh (Tor Ont). 2007;20(3):86-97.
17. Clossey L, Mehnert K, Silva S. Using appreciative inquiry to facilitate implementation of the recovery model in mental health agencies. Health Soc Work. 2011;36(4):259-266.
18. Ruhe MC, Bobiak SN, Litaker D, et al. Appreciative inquiry for quality improvement in primary care practices. Qual Manag Health Care. 2011;20(1):37-48.
19. Yoon MN, Lowe M, Budgell M, Steele CM. An exploratory investigation using appreciative inquiry to promote nursing oral care. Geriatr Nurs. 2011;32(5):326-340.
20. Costa LL, Poe SS, Lee MC. Challenges in posthospital care: nurses as coaches for medication management. J Nurs Care Qual. 2011;26(3):243-251.
21. Davis TC, Long SW, Jackson RH, et al. Rapid Estimate of Adult Literacy in Medicine: a shortened screening instrument. Fam Med. 1993;25(6):391-395.
22. Morisky DE, Green LW, Levine DM. Concurrent and predictive validity of a self-reported measure of medication adherence. Med Care. 1986;24(1):67-73.
23. The Care Transitions Program. Aurora, CO: The Division of Health Care Policy and Research, University of Colorado Denver. http://www.caretransitions. org/Accessed March 28, 2013.
24. Institute for Safe Medication Practices. ISMP's list of high-alert medications. http://www.ismp. org/tools/highalertmedications.pdf. Published 2012. Accessed April 18. 2013.
25. Prochaska JO, DiClemente CC. Stages and processes of self-change of smoking: toward an integrative model of change. J Consult Clin Psychol. 1983;51(3):390-395.
26. Hibbard JH, Mahoney ER, Stockard J, Tusler M. Development and testing of a short form of the Patient Activation Measure. Health Res Educ Trust. 2005;40(6, pt 1):1918-1930.
27. Hibbard JH, Greene J, Tusler M. Improving the outcomes of disease management by tailoring care to the patient's level of activation. Am J Manag Care. 2009;15(6):353-360.
28. Hibbard JH, Greene J. What the evidence shows about patient activation: better health outcomes and care experiences; fewer data on costs. Health Aff. 2013;32(2):207-214.
29. Sacco WP, Morrison AD, Malone JI. A brief, regular, proactive telephone "coaching" intervention for diabetes: rationale, description, and preliminary results. J Diabetes Complications. 2004;18(2): 113-118.
30. Feldman LS, Costa LL, Feroli ER, et al. Nursepharmacist collaboration on medication reconciliation prevents potential harm. J Hosp Med. 2012;7(5):396-401.
31. KLA Healthcare Consultants. Transitional care codes offer increased reimbursement opportunities. http://www.klahealthcare.com/blog/transitionalcare- codes-offer-increased-reimbursementopportunities/. Accessed April 20, 2013.