Organizational citizenship behavior, version 2.0: A review and qualitative investigation of ocbs for knowledge workers at google and beyond

Academy of Management Perspectives

Volumn 27, Issue 3, 2013, Pages 219-237

  Dekas, Kathryn H ^a   Bauer, Talya N ^b   Welle, Brian ^a   Kurkoski, Jennifer ^a   Sullivan, Stacy ^a  

^a GOOGLE INC   (United States)

^b PORTLAND STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84888594061     PISSN: 15589080     EISSN: None     Source Type: Journal    
DOI: 10.5465/amp.2011.0097     Document Type: Article

References (87)

1. Albertsen, K., Rugulies, R., Garde, A. H., & Burr, H. (2010). The effect of the work environment and performance- based self-esteem on cognitive stress symptoms among Danish knowledge workers. Scandinavian Journal of Public Health, 38(3 Suppl), 81- 89
2. Arthur, M. B., & Rousseau, D. M. (1996). The boundaryless career: A new employment principle for a new organizational era. New York: Oxford University Press
3. Baer, D. (2013). Harvard professor finds that innovation ideas spread like the flu. FastCompany. Retrieved January 15, 2013, from http://www. fastcompany.com/3004829/harvard-professor-finds-innovativeideas- spread-flu-heres-how-catch-them
4. Barger, P., Behrend, T. S., Sharek, D. J., & Sinar, E. F. (2012). I-O and the crowd: Frequently asked questions about using Mechanical Turk for research. Retrieved January 18, 2013, from http://www.siop.org/tip/oct11/ 03barger.aspx
5. Barley, S. R. (1996). The new world of work. London: British-North American Research
6. Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee "citizenship." Academy of Management Journal, 26, 587-595
7. Bauer, T. N., & Aiman-Smith, L. (1996). Green career choices: The influence of a firm's ecological stance on perceived company attractiveness. Journal of Business and Psychology, 10, 445-458
8. Bauer, T. N., Erdogan, B., & Taylor, S. M. (2012). Creating and maintaining environmentally sustainable organizations: Recruitment and onboarding. In S. E. Jackson, D. S. Ones, & S. Dilchert (Eds.), Managing human resources for environmental sustainability. New York: Jossey-Bass/Wiley
9. Block, J. (1978). The Q-sort method. Palo Alto, CA: Consulting Psychologists Press
10. Bridges, W. (1994). Job shift. Reading, MA: Addison- Wesley
11. Bureau of Labor Statistics. (2012). Employment, hours, and earnings table. Retrieved July 12, 2012, from http://www.bls.gov/webapps/legacy/cesbtab1. htm
12. Burt, R. S. (2000). The network structure of social capital. In B. M. Staw & R. I. Sutton (Eds.), Research in organizational behavior (pp. 345-423). New York: Elsevier Science JAI
13. Cable, D. M., & Judge, T. A. (1996). Person-organization fit, job choice decisions, and organizational entry. Organizational Behavior and Human Decision Processes, 67, 294-311
14. Camman, C., Fichman, M., Jenkins, D., & Klesh, J. (1983). Assessing the attitudes and perceptions of organizational members. In S. Seashore, E. Lawler, P. Mirvis, & C. Camman (Eds.), Assessing organizational change: A guide to methods, measures, and practices. New York: John Wiley
15. D'Abate, C. P. (2005). Working hard or hardly working: A study of individuals engaging in personal business on the job. Human Relations, 58, 1009-1032
16. Damanpour, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. Academy of Management Journal, 34, 555- 590
17. Dandridge, T. C. (1986). Ceremony as an integration of work and play. Organization Studies, 7, 159-170
18. Davenport, T. H. (2005). Thinking for a living: How to get better performances and results from knowledge workers. Boston: Harvard Business Review Press
19. Davis, L. E., & Wacker, G. J. (1987). Job design. In G. Salvendy (Ed.), Handbook of human factors (pp. 431-445). New York: Wiley
20. Dean, J. W., & Snell, S. A. (1991). Integrated manufacturing and job design: Moderating effects of organizational inertia. Academy of Management Journal, 34, 776-804
21. Donkin, R. (2010). The future of work. London: Palgrave Macmillan
22. Drucker, P. (1959). Landmarks of tomorrow: A report on the new "post-modern" world. New York: Harper & Row
23. Edmunds, H. (1999). The focus group research handbook. Chicago: NTC/Contemporary Books
24. Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People's Republic of China. Organization Science, 15, 241-253
25. Fritz, C., Lam, C. F., & Spreitzer, G. M. (2011). It's the little things that matter: An examination of knowledge workers' energy management. Academy of Management Perspectives, 25, 28-39
26. Fritz, C., & Sonnentag, S. (2005). Recovery, well-being and job performance: Effects of weekend experiences. Journal of Occupational Health Psychology, 10(3), 187-199
27. Fritz, C., & Sonnentag, S. (2006). Recovery, well-being, and performance-related outcomes: The role of workload and vacation experiences. Journal of Applied Psychology, 91(4), 936-945
28. George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work- organizational spontaneity relationship. Psychological Bulletin, 112(2), 310-329
29. George, J. M., & Jones, G. R. (1997). Organizational spontaneity in context. Human Performance, 10, 153- 170
30. Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine
31. Glynn, M. A. (1994). Effects of work task cues and play task cues on information processing, judgment, and motivation. Journal of Applied Psychology, 79(1), 34-45
32. Google. (2012). Investor relations, 2012 financial tables. Retrieved February 19, 2013, from http://investor. google.com/financial/tables.html
33. Graham, J. (1991). An essay on organizational citizenship behavior. Employee Responsibilities and Rights, 4, 249-270
34. Grant, A. M., & Mayer, D. M. (2009). Good soldiers and good actors: Prosocial and impression management motives as interactive predictors of affiliative citizenship behaviors. Journal of Applied Psychology, 94(4), 900-912
35. Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17, 109- 122
36. Groves, R. M., Fowler, J., Floyd, J., Couper, M. P., Lepkowski, J. M., Singer, E., & Tourangeau, R. (2004). Survey methodology. Hoboken, NJ: John Wiley & Sons
37. Haag, S., Cummings, M., McCubbrey, D., Pinsonneault, A., & Donovan, R. (2006). Managing information systems for the information age (3rd ed.) Canada: McGraw Hill Ryerson
38. Hinkin, T. R. (1998). A brief tutorial on the development of measures for use in survey questionnaires. Organizational Research Methods, 1, 104-121
39. Jackson, P. R., Wall, T. D., Martin, R., & Davids, K. (1993). New measures of job control, cognitive demand, and production responsibility. Journal of Applied Psychology, 78, 753-762
40. Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407
41. Kanter, R. M. (1983). The change masters. New York: Simon & Schuster
42. Klem, L. (2000). Structural equation modeling. In L. Grimm & P. Yarnold (Eds.), Reading and understanding multivariate statistics, Vol. 2. Washington, DC: American Psychological Association
43. Kline, R. B. (2005). Principles and practice of structural equation modeling, Vol. 2. New York: Guilford Publications
44. Koys, D. J. (2006). The effects of employee satisfaction organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study. Personnel Psychology, 54, 101-114
45. Krueger, R. A. (1994). Focus groups: A practical guide for applied research. Thousand Oaks, CA: Sage Publications
46. Krueger, R. A., & Casey, M. A. (2000). Focus groups. A practical guide for applied research, 3rd ed. Thousand Oaks, CA: Sage Publications
47. Kuhnel, J., Sonnentag, S., & Westman, M. (2009). Does work engagement increase after a short respite? The role of job involvement as a double-edged sword. Journal of Occupational and Organizational Psychology, 82, 575-594
48. Kunda, G. (2006). Engineering culture: Control and commitment in a high-tech corporation, revised ed. Philadelphia: Temple University Publishing Group
49. Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87(1), 131-142
50. LePine, J. A., & Van Dyne, L. (1998). Predicting voice behavior in work groups. Journal of Applied Psychology, 83, 853-868
51. Mainemelis, C., & Ronson, S. (2006). Ideas are born in fields of play: Towards a theory of play and creativity in organizational settings. Research in Organizational Behavior, 27, 81-131
52. Maitland, A., & Thomson, P. (2011). Future work: How businesses can adapt and thrive in the new world of work. New York: Palgrave Macmillan
53. Marcus, A. G., & Fremeth, A. R. (2009). Green management matters regardless. Academy of Management Perspectives, 23, 17-26
54. Mason, W., & Suri, S. (2011). Conducting behavioral research on Amazon's Mechanical Turk. Behavior Research Methods, 43(1), 1-23
55. McWilliams, A., Siegel, D. S., & Wright, P. M. (2006). Corporate social responsibility: Strategic implications. Journal of Management Studies, 43, 1-18
56. Moorman, R. H., & Blakely, G. L. (1995). Individualism- collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16, 127-142
57. Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475-480
58. Nippert-Eng, C. E. (1996). Home and work: Negotiating boundaries through everyday life. Chicago: University of Chicago Press
59. Nonaka, I. (1991). The knowledge-creating company. Harvard Business Review, November-December, 96-104
60. Organ, D. W. (1977). A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis. Academy of Management Review, 2, 46-53
61. Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books
62. Organ, D. W. (1990). The motivation basis of organizational citizenship behavior. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior, Vol. 12 (pp. 43-72). Greenwich, CT: JAI Press
63. Organ, D. W. (1997). Organizational citizenship behavior: It's construct clean-up time. Human Performance, 10, 85-97
64. Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage Publications
65. Parker, D. F., & Decotiis, T. A. (1983). Organizational determinants of job stress. Organizational Behavior and Human Performance, 32, 160-177
66. Parker, S. K. (2000). From passive to proactive motivation: The importance of flexible role orientations and role breadth self-efficacy. Applied Psychology: An International Review, 49, 447-469
67. Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizationallevel consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122-141
68. Podsakoff, P. M., & MacKenzie, S. B. (1994). Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31, 351-363
69. Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1, 107-142
70. Rahrami, H. (1992). The emerging flexible organization: Perspectives from Silicon Valley. California Management Review, 34, 33-52
71. Reinhardt, W., Schmidt, B., Sloep, P., & Drachsler, H. (2011). Knowledge worker roles and actions: Results of two empirical studies. Knowledge and Processing Management, 18, 150-174
72. Rosen, E. (2011). Every worker is a knowledge worker. Business Week. Retrieved July 19, 2013, from http:// www.businessweek.com/managing/content/ jan2011/ ca20110110-985915.htm
73. Ryan, R. M., & Frederick, C. (1997). On energy, personality, and health: Subjective itality as a dynamic reflection of well-being. Journal of Personality, 65(3), 529-565
74. Ryff, C. D., & Keyes, C. L. (1995). The structure of psychological well-being revisited. Journal of Personality and Social Psychology, 69(4), 719-727
75. Schriesheim, C. A., Powers, K. J., Scandura, T. A., Gardiner, C. C., & Lankau, M. J. (1993). Improving construct measurement in management research: Comments and a quantitative approach for assessing the theoretical content adequacy of paper-and-pencil survey-type instruments. Journal of Management, 19, 385-417
76. Siegel, D. S. (2009). Green management matters only if it yields more green: An economic/strategic perspective. Academy of Management Perspectives, 23, 5-16
77. Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663
78. Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38, 1442- 1465
79. Spreitzer, G. M. (1996). Social structural characteristics of psychological empowerment. Academy of Management Journal, 39, 483-504
80. Time. (2009). The way we'll work. Retrieved January 15, 2013, from http://www.time.com/time/specials/ packages/article/0,28804,1898024-1898023- 1898169,00.html
81. Van Dyne, L., Cummings, L. L., & McLean Parks, J. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior, vol. 17 (pp. 215-285). Greenwich, CT: JAI Press
82. Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition,measurement, and validation. Academy of Management Journal, 37, 765-802
83. Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41, 108-119
84. Westman, M., & Eden, D. (1997). Effects of a respite from work on burnout: Vacation relief and fade-out. Journal of Applied Psychology, 82(4), 516-527
85. Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617
86. Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26, 179-201
87. Wrzesniewski, A., Rozin, P., & Bennett, G. (2002). Working, playing, and eating: Making the most of most moments. In C. L. M. Keyes & J. Haidt (Eds.), Flourishing: The positive person and the good life. Washington, DC: American Psychological Association